Home Sales Performance Management Sales Coaching Oreka TR Oreka TR Alternatives
Top 30 Oreka TR Alternatives
Twilio
APIs to create what you imagine, without compromise. APIs simple to use, powerful in production, and endlessly scalable
Twilio is a cloud communication platform that powers the future of business communications enabling phones, VoIP, and messaging to be embedded into web, desktop, and mobile software. It helps to enter new markets, scale best practices, and acquire customers. ...
Twilio unites communications and strengthens customer relationships across the business from marketing and sales to customer service and operations using its web service APIs. Twilio deeply understand customers, and solve problems from their perspective and earns trust through every interaction unleashing human potential both inside and outside the company providing key success.
Twilio features include converting text to speech and play audio, record calls and store them, create conferences, API queueing, call queues, convert speech to text, status callbacks and logs, programmable contact center platform, customizable UI, attribute-based routing and plenty more.
CallFinder
Connect with their customers and turn daily interactions into great customer experiences
CallFinder is the leading provider of managed cloud-based SaaS speech analytics, automated call scoring, and speech-to-text transcription with conversational insights, such as sentiment analysis and emotion detection. It helps small and medium-sized businesses with both contact center and remote agents automate quality monitoring to improve agent performance and provide a superior customer experience. ...
CallFinder provides an affordable speech analytics solution for one-on-one training, provides ongoing support, advice, and optimization tips with automated scorecards to evaluate the performance of individual calls, agents, and agent teams. Derive insights and provide feedback for the contact center agents to improve performance and the customer experience. It also delivers automated transcripts of the customer interactions, along with sentiment analysis and silence detection to understand customer needs, gain product and competitor knowledge, and capture business insights to improve contact center performance.
Some of its features include automated scorecard and call transcriptions, sentiment and emotion analysis and reporting, silence and overtalk detection with implementation and superior support.
Tenfold
Tenfold - The Customer Experience Cloud‚
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization. Tenfold helps teams to integrate ...
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
CallHub
Voice and SMS Service to connect with your supporters
CallHub is a voice and SMS software that helps in building smarter ways to communicate with political campaigns, nonprofits, advocacy groups, and businesses. It helps to acquire customers and enhance customer relationships. ...
CallHub connects campaigns to their audience through phone banking, peer to peer texting, SMS broadcast, SMS Opt-In, and voice broadcasting software. It’s a software that smoothly integrates with CRM and reaches the right people at the right time.
Some of its features include patch-through calls to drive many calls to connect supporters to key decision-makers, reach more voters with automated and manual phone banking tools, recruit more volunteers through embedded form and activate them at any time, keep in touch with the members of the community and update them on meetings, issues and changes and many more.
Freshdesk Contact Center
Contact Center software on the cloud · Integrate with phone and chat
Freshdesk Contact Center is a cloud-based solution to help businesses elevate their customer experience in an effortless and affordable manner. Deploy a flexible and smart contact center in a few intuitive steps, and with zero phone hardware. No matter where the agents connect from, they will have the right context for personalized customer conversations. ...
Powerful features such as multi-level IVRs, business hours, and holiday settings help agents manage call volumes without compromising on customer experience. It also provides for reduced resolution times with advanced and automated routing capabilities and directing customers to the right experts swiftly
Freshdesk Contact Center provides a future-ready system with advanced voice bots, speech-enabled IVR, and native voice intelligence features such as post-call transcription. Whether the need is to look into day-to-day operations or insights to make scaling-up decisions, the extensive reporting and analytics features cover all possible requirements. Freshdesk Contact Center integrates with leading CRM and Helpdesk tools, to enable the sales and support teams to work productively.
Lightning Dialer
an outbound calling product with the option to add inbound calling functionality.
Lightning Dialer is an outbound calling system that allows to add inbound calling functionality. It helps to enter new markets and increase sales and revenue. It helps to call customers and ...
Some of its features include reaching out to customers and prospects immediately just by clicking on their phone number within Salesforce, streamline the sales process with automatic call logging, voicemail drop, and call lists, turn inbound calls into personalized sales.
Truly Voice Platform
The calling solution that powers sales engagement through tracking Rep activity at Scale, and capturing every Voice, SMS, And Email Conversation
Truly is a Phone Solution designed for customer facing teams such as Sales, Sales Operations and IT teams, for tracking, coaching and analysis of Customer conversations. It can be deployed in organizations of all sizes. ...
Truly’s apps provide an easy to use interface, syncs up CRM data dynamically, and provides insights and context through Conversation Intelligence capabilities. It also can be used for Customer Support by Sales Operations and IT teams.
Truly’s click-to-call feature allows dialling of numbers through SFDC or other web-based call systems. It has a Call notes feature that allows dynamic sync up with CRM. Truly has a Call Monitoring and Coaching interface that reduces the coaching time by allowing feedback on the live call, has a default Call recording system which can be switched off if required and more such features.
CallBox
Callbox | Account-based marketing, lead generation, and appointment setting
CallBox provides comprehensive phone solutions that simplify communication and reduce inefficiencies in call handling. It uncover and resolve gaps in phone processes with a unique combination of human reviewers and machine learning technology. ...
CallBox delivers an optimal caller experience through custom call routing, specified time conditions, custom auto attendants, personalized voicemail greetings, and more. It presents agents with customer history, lead source information, and performance indicators as live calls come into your business. Call Box Cloud Phone replaces the outdated phone system with a reliable and flexible cloud-based communications solution.
CallBox features include Artificial intelligence, caller experience, enterprise, marketing, team management, texting and more. Call Box’s AI-powered features inspect hundreds of data points over the phone to identify gaps in performance and pinpoint legitimate business opportunities. It connects callers to the right place as quickly as possible based on previous interactions, predicted agent success, and advanced call routing.
Exotel
Cloud Communication APIs for Calls, SMS, User verifications and more
Exotel is a cloud telephony system with in-built security and reliability for enabling business communication from remote, without the need for additional infrastructure. It enables business continuity for remote teams, field workers and home based sales and support teams. The software can be used in industries such as Healthcare, Education, Ecommerce, Logistics and more. ...
Exotel is scalable and can be used as a Cloud based contact or call centre solution. Its phone number masking feature can be used where customer privacy is required to be maintained, and the COD (Confirm on Delivery) feature that finds use in the eCommerce industry. The software also includes a patented Lead management feature that connects the buyer and seller through cloud telephony enabling tracking and tracing through the Exotel platform .
Other features included are Multi-level IVR that enables greeting and routing the caller to the appropriate teams, Real-time Notifications with facility for setting up preferences, Unlimited channels on all plans, Call Recording that includes dual channel recording enabling training evaluations and dispute resolutions and more.
Mediafly Coach360 (formerly ExecVision)
Conversation intelligence platform purpose-built to drive human behavior change
Mediafly Coach360 (formerly ExecVision) is a conversation intelligence platform that drives human behavior change. It provides valuable insights from conversations that helps in better decision-making and improving sales performance. It is used for sales coaching and training. ...
ExecVision helps to improve sales performance and drive revenue. ExecVision ingests and transcribes calls and identifies key moments for managers where coaching is required for their sales reps. ExecVision platform can process calls at scale to analyze calls, gather valuable insights and query call data based on keyword, sentiment and call stages. Using this managers can track and measure individual sales rep performance, create custom scorecards and do 1-1 coaching and development.
ExecVision helps to bridge the gap in what is known as the Insights to Performance gap. It is particularly useful for leaders in organizations that rely on human-to-human conversation - contact centers, inside sales, retailers, consumer goods and others.
d!NK
Sales Performance Management Software to streamline and automate workflows.
d!NK is a Sales Performance Management Software. d!nk helps companies to transform their sales processes from inside-out focus and administrative ping-pong into customer-centric and streamlined flow-through processes. ...
d!NK ensures that the entire sales team is equipped with sales presentations, documents, videos, forms and tools with immediate push & pull on their devices and great convenience and insights while in front of customers and prospects. d!nk Sales Learning provides quick, impactful learning that fits into the schedule of even the busiest salesperson. The SalesMatik platform and services are built around adoption.
With SalesMatik, sales reps can focus on the value they can deliver to the customers’ business. SalesMatik analytics is built around activation insights to show which salespeople are using the sales tools and what actions to take to drive adoption in the field. SalesMatik offers a Powerpoint plugin.
worxogo
AI sales coach to drive productive behaviors and improve performance of sales teams
worxogo is a solution for using behaviour design and AI to build a high performance workforce in the Field Force, Inside Sales or Back office teams. It can be deployed in enterprises across the industry. ...
worxogo enables driving right behaviours in field force, Inside Sales and Back-office teams by providing coaching on right behaviours and responses. It integrates seamlessly with the ticketing systems, diallers and attendance systems being used in the business. The customised coaching on right responses and behaviours enable the team to increase productivity, provide better customer coverage and achieve targets.
worxogo uses AI, machine learning and behaviour design to arrive at employee motivations and performance to provide individualized behavioral nudges that coach them into better performers
Troops
The Revenue Communications Platform to automate workflow providing real-time insights
Troops is a Salesforce automation platform for managing sales, accounts and customer services used by sales teams, account executives, customer success teams and business owners, to increase revenues. ...
It primarily helps sales teams which use Salesforce and Slack to automate workflows, providing real- time information on Salesforce information and helping improve sales performance.
The key features of Troops is celebrate, automate, integrate and collaborate. The celebrate feature provides real-time alerts, insights, and activity tracking across sales pipeline in Slack. It provides visibility into sales process on wins / losses, with no requirement for Salesforce account. It helps to keep all aligned with company's goals, celebrate and build happy teams. Automate features help to build Salesforce workflows which alert sales reps in Slack to take action. Salesforce reports can be accessed from Slack on mobile and desktop. Obtain real-time pipeline analytics with integration of Salesforce and Slack which could help in closing more deals. Account-based collaboration is possible by using 'Deal Rooms' for key accounts management.
SmartWinnr
Sales Productivity Platform to drive sales contests, sales learning and sales coaching for remote sales teams.
SmartWinnr is a software as a service based gamification platform for sales teams to increase sales and maintain compliance. It primarily provides sales training event, SaaS, Sales Training, ...
It comes with AI, gamification and compliance capabilities.
Showpad Coach
Sales coaching and training software that enables sales team to Onboard
Showpad Coach is a a sales coaching and training software tool for sales managers to help new sales employees (such as field sales, sales enablement and inside sales reps), perform their task effectively and increase the revenue. ...
It empowers sales managers by providing tools which provide engaging on-boarding and training to new employees, monitor their performance, practicing and learning tools, and analytics to help managers guide trainees accordingly.
The Showpad Coach provides sales employees learner dashboard and engage them in sales training. The AI-driven dashboard helps sales reps with information they require to close deals. The platform also provides tools to motivate team's efforts and encourage friendly competition. Its Manager Hub allows sales managers to visualize their team's strength, weakness and challenges, so that they could be given specific information. The Pitch IQ feature records practice sessions, and benchmarks their performance with top performers. The tool helps identify skill gaps early for mid-performers to become top achievers. Another feature is learning from top performers to replicate best practices with rest of team. Showpad Coach is powered by AI, Data Analytics providing insights and leverage on collective intelligence generated
Balto
Real-Time Guidance for contact centers to increase conversions, deliver a world-class customer experience.
Balto is a real-time call guidance software designed for the sales teams to help drive sales and enhance revenue via improved communication. The software performs speech analytics on the calls and sends alerts with the right content that can be communicated live on the calls. ...
Powered by AI, the tool offers Live Call Guidance, recommended talking points, and training for the team with the click of a button. The platform also has a data studio and dashboard suite.
The dashboard suite uses the data collected from all the calls and provides details on relevant questions or value propositions that will convert best, and how it can be further optimized. The data studio allows deep dive into the insights to help define call strategies.
Praiz
The video hub to find and replay anything, anywhere
Easily find, manage and replay all your business meetings in one place.
Xvoyant
Sales Performance Improvement Platform that helps sales leaders effectively coach their people
Xvoyant is Sales Performance Improvement Platform is a sales coaching software designed to help the sales leaders effectively train the sales reps and enhance the team’s performance. The tool uses machine learning capabilities to link activity execution and skill development to pipeline sustainability. ...
The primary features of this tool includes Identification and Prioritization of each rep's areas for improvement, performance measurement, predictive modelling tool to monitor sales rep engagement and pipeline sustainability. It further offers optimization of coaching execution process by providing sync capability with Salesforce calendaring, routing and notification functionality.
The software establishes link between the existing sales stages and hierarchies, and connects with the success drivers to help drill down and run a scenario analysis. It objectively measures outcomes against process points by leveraging historical Salesforce activity data.
Second Nature
Sales Coaching Software with AI
Second Nature is a sales coaching software with AI. It provides a virtual pitch partner to have actual discussions with sales reps, score them, and help them improve on their own, to ace every sales call. It provides immediate feedback and helps in improving. Reps who attempt the same training more than once show measurable progress. ...
Second Nature helps with experiential learning providing review materials, watch videos, simulations with AI. Provides personalized feedback and guidance and gets new reps up to speed faster and more effectively. Second Nature accelerates the onboarding to get to revenue faster and ensures consistency across teams with continuous improvement.
It helps salespeople to practice whenever and wherever they want, in a safe space for learning, making mistakes and improving. Uses the built-in Learning Management System to set up courses with videos and other sales enablement materials, and assign tasks to reps. It also helps with built-in reports and engages the team with gamification.
Syandus Virtual Coaching Platform
Virtual Practice and Coaching Platform to Transform Training into Performance
Syandus Virtual Coaching Platform is a sales coaching platform that helps to transform training into performance and provides the organizations the most innovative, effective, immersive learning technology to increase retention and competency. It helps to scale best practices and improve efficiency. ...
Virtual Coaching Platform immerses participants in realistic virtual situations with one-on-one expert coaching that gives them experience making optimal decisions. It combines cognitive science principles, the realism of game technology, and the customer’s proprietary content, to deliver rapid skill acquisition. Modules are cloud-based for easy deployment, fully trackable with embedded analytics, and is used on any web-enabled device.
Some of its features include innovative simulation technology, expertise to develop custom Learn-by-Doing modules, safely practice new behaviors, within realistic environments, with interactive, virtual humans that engage in nuanced, witty conversation, and scale the engaging experiences across the organization on any device.
Callminer Eureka Coach
Call Center Agent Performance Coaching Tool with actionable insights
Callminer Eureka Coach is a cloud-based solution that optimizes agent performance management with actionable insight. It helps to enhance customer relationships and improve ROI. Eureka Coach ...
Some of its features include personalized, web-based portals for agents and supervisors, and alerting system for managing notifications for coaching activities, contact finder for searching and filtering call records, integrated, inline call player, and targeted coaching notes as annotations for individual calls.
Verint Workforce Engagement
Performance Management software to engage and motivate the employees to provide the best customer experience
Verint Workforce Engagement a sales performance management software helps to engage and motivate the employees to provide the best customer experience and providing the employees the ability to work anywhere, anytime. It helps to enhance customer relationships and scale best practices. ...
Verint Workforce Management ensures customer privacy and regulatory compliance, and provide consistent support, regulatory compliance, and visibility into schedules and forecasts. It enhances knowledge visibility and usage across siloed teams and also automates the entire quality management process, from scoring evaluations to assigning coaching.
Some of its features include automating the pause and resume of interaction recordings to prevent sensitive customer information from being captured, engage employees, retain top talent and support work-life balance, quickly solve customer issues and boost the value of the brand, empower agents with the ability to accurately answer a wide range of customer questions, reduce average handle times (AHT) and improve resolution times and many more.
SharperAx
Video-based role-play automation system for sales team to enhance sales conversations
SharperAx is a video-based role-play automation system designed for sales team to help them have enhanced sales conversations and seize all the revenue opportunities. The platform helps the team learn the art of storytelling, facilitating closure on deals and moving prospects to action. ...
The primary features offered by the tool includes access to sales storytelling workshops, Training & Onboarding of sales reps, feedback mechanism and sales performance management.
The Saas based tool enables the sales managers coach their teams by helping them find the right selling story and providing feedback on the uploaded story. Further, the tool also helps the higher management track the managers who are coaching their staff and spot check on sales rep stories.
