CallMiner Record Overview
CallMiner Record enhances sales coaching capabilities by providing a comprehensive recording tool for monitoring agent and customer interactions. Its full-featured recorder supports live monitoring and instant playback, which improves transcription accuracy and analytics. This functionality is crucial for businesses aiming to refine their customer service strategies and improve agent performance. CallMiner Record's ability to deliver real-time insights into conversations allows for targeted coaching and feedback, ultimately driving better customer engagement and sales outcomes. A notable feature is its focus on high-quality recording, which is essential for in-depth conversation intelligence.
Use Cases
Customers recommend Call Recording, Helpdesk Management, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using CallMiner Record.
Business Priorities
Improve ROI and Acquire Customers are the most popular business priorities that customers and associates have achieved using CallMiner Record.
CallMiner Record Use-Cases and Business Priorities: Customer Satisfaction Data
CallMiner Record works with different mediums / channels such as Phone Calls. Mobile. Print Media etc.
CallMiner Record's features include Recording, Live Monitoring, and Personalization. and CallMiner Record support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also CallMiner Record analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It is a platform that we have little time in use but it has been an excellent tool for companies in terms of monitoring calls for product sales and marketing that we provide to other companies...." Peer review by Maryo w, T I senior in marketing
CallMiner Record, Exotel, Tenfold, Xvoyant, worxogo, etc., all belong to a category of solutions that help Sales Coaching. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Oreka-tr and CallMiner Record are advanced recording tools offering live monitoring and high-quality playback. These features enhance transcription accuracy and analytics.
Popular Business Setting
for CallMiner Record
Top Industries
- Computer & Network Security
- Information Technology and Services
- Financial Services
Popular in
- Small Business
- Mid Market
- Enterprise
CallMiner Record is popular in Computer & Network Security, Information Technology And Services, and Financial Services and is widely used by Small Business, Mid Market, and Enterprise.
CallMiner Record Customer wins, Customer success stories, Case studies
How can CallMiner Record optimize your Call Recording Workflow?
What makes CallMiner Record ideal for Helpdesk Management?
How can CallMiner Record enhance your Tracking & Monitoring Communications process?
How does CallMiner Record address your Engagement Management Challenges?
11 buyers and buying teams have used Cuspera to assess how well CallMiner Record solved their Sales Coaching needs. Cuspera uses 1837 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Coaching needs.
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Read more →Frequently Asked Questions(FAQ)
for CallMiner Record
What is CallMiner Record used for?
What are the top features of CallMiner Record?
Who uses CallMiner Record?
What are CallMiner Record alternatives?
Where is CallMiner Record located?
Peers used CallMiner Record for call recording and helpdesk management
CallMiner Record Competitors
CallMiner Record Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (34) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (2) |
| Custom Reports | Read Reviews (44) |
| Analytics | Read Reviews (34) |
Software Failure Risk Guidance
?for CallMiner Record
Overall Risk Meter
Top Failure Risks for CallMiner Record
CallMiner, Inc. News
CallMiner Advances Agentic AI Architecture for the contact centre
CallMiner has enhanced its AI Assist platform with advanced agentic AI architecture, enabling organizations to extract actionable insights from customer interactions using natural language. These updates accelerate workflow automation and improve decision-making, reducing the need for human intervention. The new capabilities help businesses leverage AI-driven analysis for deeper customer understanding and operational efficiency.
Alvaria, CallMiner Partner to Empower Organizations with AI
CallMiner and Alvaria have formed a strategic partnership to enhance customer experience and operational efficiency through AI-powered conversation intelligence. This collaboration integrates CallMiner's advanced AI capabilities with Alvaria's compliance-focused contact center solutions, providing joint customers with deep insights, streamlined workflows, and personalized outreach. The partnership aims to improve customer engagement, ensure regulatory compliance, and drive enterprise-wide improvement.
CallMiner & Microsoft Dynamics 365 Contact Center Integrate
CallMiner has integrated its AI-powered conversation analytics platform with Microsoft Dynamics 365 Contact Center. This collaboration enhances Dynamics 365's capabilities by providing deep insights into customer interactions, improving service team performance and customer experience. The integration allows businesses to optimize quality management and engagement strategies, leveraging CallMiner's analytics to drive operational efficiency and business growth.
Agent of Change: CallMiner OmniAgent Promises to Transform CX with AI ...
CallMiner has launched OmniAgent, a virtual agent solution that enhances customer experience through AI-powered automation across voice, chat, and email. OmniAgent leverages CallMiner's analytics to automate interactions, reducing call handling time and increasing efficiency. Notably, Estafeta, a logistics company, improved its call center operations using OmniAgent, cutting call handling time by 78%. OmniAgent supports omnichannel communication, natural language processing, and integrates with CRM systems for personalized customer interactions.
CallMiner, Inc. Profile
Company Name
CallMiner, Inc.
Company Website
https://callminer.com/HQ Location
200 West Street, Waltham, MA 02451, US
Employees
101-250
Social
Financials
SERIES F
