Tenfold Product Overview
Tenfold bridges the gap between customer engagement systems and data, creating a seamless flow of contextual conversations. This tool enhances customer interactions by integrating various data sources, ensuring every conversation is informed and relevant. Businesses can leverage Tenfold to build stronger customer relationships, as it empowers teams with real-time insights and data-driven decision-making capabilities. Trusted by leading companies, Tenfold delivers tangible results, transforming customer experience management into a strategic advantage.
Key Insights
Tenfold Engagement Management simplifies customer interactions by providing tools for efficient call logging, click-to-dial functionality, and automated follow-up scheduling. This system improves sales team productivity by ensuring consistent record-keeping and timely follow-up actions. However, Tenfold's automated task creation feature has limited customization options for task titles.
Tenfold tracks calls, connects them to Salesforce opportunities, and provides call metrics. It allows users to monitor call activity, take notes, and use click-to-dial functionality. However, it sometimes fails to track calls or connect to them.
Customer stories
Product Business Settings
Tenfold is popular in Internet, Financial Services, and Education industries and is widely used by Mid Market, Small Business, and Large Enterprise.
How satisfied the customers are with Tenfold use-cases
Reviews
"Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful." - Jake Morey
"We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our ...multitasking team." - Joel Stevenson
Tenfold Customer Insights, Testimonials and Case Studies
Why is Tenfold the best choice for Engagement Management?
What Are the key features of Tenfold for Tracking & Monitoring Communications?
How efficiently Does Tenfold manage your Helpdesk Management?
How efficiently Does Tenfold manage your Workflow Management?
What benefits does Tenfold offer for Contact List Management?
What is Tenfold?
Tenfold is a communication platform for sales, IT, marketing teams to increase customer engagement, revenue and sales and reduces costs across organization.
Tenfold helps teams to integrate communication platform with existing CRM, creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.it unifies customer profile and screen-pops, it integrates data and workflows across multiple systems, It acts as universal communications layer to connect into existing communications platforms, it helps in increasing customer engagement and capturing all interactions in the CRM for complete visibility into reps and teams performance.
Tenfold uses natural language processing for capturing all interactions in the CRM for complete visibility into reps and teams performance and creates compelling, consistent customer experiences across voice and digital channels without replacing customer communications infrastructure.
What is Tenfold used for?
What are the top features of Tenfold?
Who uses Tenfold?
What are Tenfold alternatives?
Where is Tenfold located?
11 buyers and buying teams have used Cuspera to assess how well Tenfold solved their Customer Experience Management needs. Cuspera uses 3296 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
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We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
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Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Jake Morey Sr Director Of Product Mgmt Transamerica |
Tenfold has been a great partner. They are willing to collaborate and go above and beyond to help us, the customer, be successful. Testimonial By Jake Morey |
|
Joel Stevenson Former Vp Of Business Sales Wayfair |
We made a large implementation of Tenfold with Salesforce and the results have been great. We have access to a variety of call data that was previously not possible, and the ability to interact with calls outside of Salesforce is a huge win for our multitasking team. Testimonial By Joel Stevenson |
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Jessica Davison Coordinator For Communication And Visitor Services Ferris State University |
Tenfold really made helping students more efficient. It’s put everything that we need to know about that student in one spot. Testimonial By Jessica Davison |
Peers used Tenfold for engagement management and tracking & monitoring communications
Tenfold Competitors
Tenfold Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (21) |
| Analytics | Read Reviews (127) |
| Custom Reports | Read Reviews (223) |
Software Failure Risk Guidance
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Overall Risk Meter
Top Failure Risks for Tenfold
Callinize, Inc Profile
HQ Location
2222 Rio Grande Austin, Texas 78705
Employees
101-250
Social
Financials
SERIES C
