Genesys Cloud Overview
Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Genesys Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Cloud.
Genesys Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Genesys Cloud works with different mediums / channels such as Promotions. Text SMS. Coupons etc.
Genesys Cloud's features include Feedback Surveys, Personalization, Alerts: Popups & Notifications, etc. and Genesys Cloud support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Genesys Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The way Genesys approached this problem says a lot about their collaborative attitude...." Peer review by Peter Johnson, Senior Telephony Engineer, InspiriTec
Genesys Cloud, Retently, Oracle Advertising and Customer Experience (CX), Tenfold, Insider Platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Genesys Cloud
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Genesys Cloud is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on Genesys Cloud Use Cases
How can Genesys Cloud enhance your Engagement Management process?
How does Genesys Cloud facilitate Customer Feedback Management?
What Are the key features of Genesys Cloud for Contact List Management?
How can Genesys Cloud enhance your Collaboration process?
38+ more Business Use Cases
10 buyers and buying teams have used Cuspera to assess how well Genesys Cloud solved their Customer Experience Management needs. Cuspera uses 998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
CASE STUDY Global Payments
CASE STUDY Naturgy
CASE STUDY Oney Bank
CASE STUDY Lighthouse Works
CASE STUDY HSBC
CASE STUDY SBI Securities
Video
Genesys Cloud Contact Center Overview

Frequently Asked Questions(FAQ)
for Genesys Cloud
What is Genesys Cloud used for?
What are the top features of Genesys Cloud?
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Genesys Cloud Competitors
Genesys Cloud Features
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FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (85) |
Analytics | Read Reviews (63) |
Custom Reports | Read Reviews (67) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (85) |
Analytics | Read Reviews (63) |
Custom Reports | Read Reviews (67) |
Software Failure Risk Guidance
?for Genesys Cloud
Overall Risk Meter
Top Failure Risks for Genesys Cloud
Genesys Cloud Services, Inc News
Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom
DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences - Business Wire
Genesys has launched Genesys Cloud AI Studio, a centralized platform for building and managing AI-powered customer experience solutions. The first feature, Genesys Cloud AI Guides, lets businesses create no-code virtual agents capable of handling complex, multi-step interactions and initiating enterprise workflows. The platform emphasizes responsible, agentic AI and aims to streamline deployment of advanced customer engagement tools.
Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector
Four Inc. and Genesys formed a partnership to deliver Genesys AI-powered cloud contact center solutions to public sector organizations. The collaboration enables government agencies to access advanced customer experience technology, improving citizen engagement and operational efficiency through Genesys Cloud.
MyPureCloud/terraform-provider-genesyscloud
The MyPureCloud/terraform-provider-genesyscloud project provides a Terraform provider for automating the deployment and management of Genesys Cloud resources. This open-source integration enables infrastructure-as-code workflows for contact center and customer experience solutions on the Genesys Cloud platform.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE