Genesys Cloud Overview

Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Genesys Cloud.

Other use cases:

  • Call Recording
  • Collaboration
  • Helpdesk Management
  • Communication Management
  • Call Transcription
  • Loyalty Management
  • Product Marketing
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Cloud.

Other priorities:

  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve ROI
  • Improve Efficiency
  • Improve Stakeholder Relations
  • Grow Market Share
  • Improve Internal Communications
  • Build Brand Awareness
  • Manage Risk
  • Launch New Products
See all business priorities See less business priorities

Genesys Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Genesys Cloud works with different mediums / channels such as Promotions. Text SMS. Coupons etc.

Genesys Cloud's features include Feedback Surveys, Personalization, Alerts: Popups & Notifications, etc. and Genesys Cloud support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Genesys Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...From a coaching perspective, the ability to record and monitor calls has been a tremendous benefit...." Peer review by Jill Point, Senior Vice President, CAPITAL Card

Genesys Cloud, Tenfold, Oracle Advertising and Customer Experience (CX), Twilio, Relay Network, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Genesys Cloud

Top Industries

  • Information Technology and Services
  • Computer Software

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Genesys Cloud is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Genesys Cloud Use Cases

What makes Genesys Cloud ideal for Engagement Management?

What solutions does Genesys Cloud provide for Customer Feedback Management?

What solutions does Genesys Cloud provide for Contact List Management?

How efficiently Does Genesys Cloud manage your Collaboration?

38+ more Business Use Cases

10 buyers and buying teams have used Cuspera to assess how well Genesys Cloud solved their Customer Experience Management needs. Cuspera uses 998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Genesys Cloud case study

Saga
Health, Wellness and Fitness
Health, Wellness and Fitness
CASE STUDY Saga

Unlocks business insights to improve sales performance and customer satisfaction

Read More
Genesys Cloud case study

L’olivier
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY L’olivier

Maintains 90% customer satisfaction rates. 15% reduction in abandonment rates, from 18% to 3%

Read More
Genesys Cloud case study

Swisscard
NA
CASE STUDY Swisscard

Building loyal relationships that drive business growth

Read More

Video

Genesys Cloud Contact Center Overview

Video Thumbnail

Frequently Asked Questions(FAQ)

for Genesys Cloud

What is Genesys Cloud used for?

Genesys Cloud is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Genesys Cloud?

Feedback surveys, Personalization and Alerts: popups & Notifications are some of the top features of Genesys Cloud.

Who uses Genesys Cloud?

Genesys Cloud is used by Information Technology And Services, Computer Software among other industries.

What are Genesys Cloud alternatives?

Tenfold, Oracle Advertising And Customer Experience (CX), Twilio and Relay Network are popular alternatives for Genesys Cloud.

Where is Genesys Cloud located?

Genesys Cloud is headquartered at 2001 Junipero Serra BlvdDaly City, CA 94014, USA.
lightning

Peers used Genesys Cloud for engagement management and customer feedback management

Genesys Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)

Software Failure Risk Guidance

?

for Genesys Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Genesys Cloud

Genesys Cloud Services, Inc News

Genesys Named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for 10th Consecutive Year - Business Wire

Genesys has been recognized as a leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the 10th year.

29/10/2024 - source

Modivcare Boosts Health Care Experiences with Genesys Cloud AI - Business Wire

Modivcare is enhancing healthcare experiences by using Genesys Cloud AI technology.

14/10/2024 - source

Modivcare Boosts Health Care Experiences with Genesys Cloud AI | MODV Stock News - StockTitan

Modivcare enhances healthcare services using Genesys Cloud AI technology, improving patient experiences and operational efficiency.

14/10/2024 - source

Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE