Genesys Cloud Overview
Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.
Use Cases
Customers recommend Engagement Management, Customer Feedback Management, Contact List Management, as the business use cases that they have been most satisfied with while using Genesys Cloud.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Genesys Cloud.
Genesys Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
Genesys Cloud works with different mediums / channels such as Promotions. Text SMS. Coupons etc.
Genesys Cloud's features include Feedback Surveys, Personalization, Alerts: Popups & Notifications, etc. and Genesys Cloud support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Genesys Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"...The faster our communication with customers, the more our overall customer satisfaction improves...." Peer review by Philippe Neyt, Commercial Director, Corona Direct
Genesys Cloud, Retently, Oracle Advertising and Customer Experience (CX), Tenfold, Insider Platform, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Genesys Cloud
Top Industries
- Information Technology and Services
- Computer Software
Popular in
- Small Business
- Mid Market
- Large Enterprise
Genesys Cloud is popular in Information Technology And Services, and Computer Software, and is widely used by Small Business, Mid Market, and Large Enterprise.
Comprehensive Insights on Genesys Cloud Use Cases
What benefits does Genesys Cloud offer for Engagement Management?
What makes Genesys Cloud ideal for Customer Feedback Management?
How efficiently Does Genesys Cloud manage your Contact List Management?
Why is Genesys Cloud the best choice for Collaboration?
10 buyers and buying teams have used Cuspera to assess how well Genesys Cloud solved their Customer Experience Management needs. Cuspera uses 998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Case Studies
CASE STUDY Tokio Marine Management Australasia
CASE STUDY Conrad Electronic
CASE STUDY Banco Solidario
CASE STUDY Carestream Dental
CASE STUDY Brighton and Hove Albion Football Club
CASE STUDY Universal Assistance
Video
Genesys Cloud Contact Center Overview

Frequently Asked Questions(FAQ)
for Genesys Cloud
What is Genesys Cloud used for?
What are the top features of Genesys Cloud?
Who uses Genesys Cloud?
What are Genesys Cloud alternatives?
Where is Genesys Cloud located?
Genesys Cloud Competitors
Genesys Cloud Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (85) |
Analytics | Read Reviews (63) |
Custom Reports | Read Reviews (67) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
AI Powered | Read Reviews (85) |
Analytics | Read Reviews (63) |
Custom Reports | Read Reviews (67) |
Software Failure Risk Guidance
?for Genesys Cloud
Overall Risk Meter
Top Failure Risks for Genesys Cloud
Genesys Cloud Services, Inc News
Veea and Genesys Impact Launch On-Site AI Safety & Asset Intelligence Platform for MCN
Veea and Genesys Impact have launched an AI-powered safety and asset intelligence platform for MCN Build, enhancing on-site safety and operational efficiency. The platform integrates IoT and AI technologies, providing real-time safety alerts and asset tracking without relying on cloud infrastructure. This deployment aims to improve compliance, reduce risks, and increase asset utilization in construction sites.
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL and Genesys have partnered to enhance customer experiences using AI-driven insights and intelligent orchestration. This collaboration integrates EXL's data and AI capabilities with the Genesys Cloud platform, enabling enterprises to leverage real-time customer insights for improved engagement and business outcomes. The joint offering targets industries such as insurance, banking, healthcare, and retail, aiming to boost customer satisfaction and operational efficiency.
AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025
Genesys, along with NICE and Amazon Connect, leads the Contact Center as a Service (CCaaS) market in seat count, driven by AI innovations. A recent market report highlights these vendors as top performers due to their AI-enhanced platforms, which boost revenue per seat and support scalable CX modernization. The report emphasizes the strategic role of AI in transforming contact centers from cost centers to experience hubs.
Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom
DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE