Product Business Settings

Genesys Cloud is popular in Information Technology And Services, Computer Software industries and is widely used by Small Business, Mid Market, and Large Enterprise.

Genesys Cloud Product Overview

Genesys-cloud offers a scalable modern cloud architecture for future-proof contact centers. Built on a solid foundation, it provides open platform capabilities.

How satisfied the customers are with Genesys Cloud use-cases

Reviews

"...You can use these tools to deliver mobile coupons, offer on-package QR codes, provide live event engagement and enrollment, send customer satisfaction surveys, send service reminders and other SMS alerts, along with offering text-to-pay...." Peer review

Genesys Cloud Customer Insights, Testimonials and Case Studies

How does Genesys Cloud facilitate Engagement Management?

What benefits does Genesys Cloud offer for Customer Feedback Management?

What makes Genesys Cloud ideal for Contact List Management?

What Are the key features of Genesys Cloud for Collaboration?

What is Genesys Cloud used for?

Genesys Cloud is a Customer Experience Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Engagement Management, Customer Feedback Management and Contact List Management .

What are the top features of Genesys Cloud?

Feedback surveys, Personalization and Alerts: popups & Notifications are some of the top features of Genesys Cloud.

Who uses Genesys Cloud?

Genesys Cloud is used by Information Technology And Services, Computer Software among other industries.

What are Genesys Cloud alternatives?

Retently, Oracle Advertising And Customer Experience (CX), Tenfold and Insider Platform are popular alternatives for Genesys Cloud.

Where is Genesys Cloud located?

Genesys Cloud is headquartered at 2001 Junipero Serra BlvdDaly City, CA 94014, USA.

10 buyers and buying teams have used Cuspera to assess how well Genesys Cloud solved their Customer Experience Management needs. Cuspera uses 998 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

 

Strong Enterprise Adoption of Genesys Cloud AI Drives Company Momentum ...

Genesys Cloud achieved nearly $2.4 billion in annual recurring revenue (ARR) with over 30% year-over-year growth, driven by strong enterprise adoption of its AI-powered experience orchestration platf...orm. The company secured an eight-figure annual contract with a major public sector organization and reported significant customer success stories, including BCD Travel and Empathy Health Tech. Genesys continues to innovate with partnerships, such as with Scaled Cognition, to enhance AI-driven customer experiences.

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Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom

DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British ...Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.

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Genesys Cloud integration enhances guest experiences at IHG

IHG Hotels & Resorts has selected Genesys Cloud to enhance its global guest booking experience. By deploying the Genesys Cloud platform, IHG aims to deliver more personalized, AI-powered customer int...eractions across its contact centers. This move supports IHGs digital transformation and commitment to improving customer service in the hospitality sector.

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TymeBank - Financial Services - Large

Genesys Cloud CX helped TymeBank boost customer satisfaction to 90%. The digital bank increased call handling capacity by 44% and raised productivity from 69% to 94%. TymeBank used AI-powered predict...ive routing and automation to deliver personalized service. The platform enabled the bank to handle 160,000 calls a month, up from 111,000. TymeBank now offers a more inclusive and efficient banking experience.

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Xerox - Information Technology And Services - Very Large

Genesys Cloud helped Xerox migrate 3,600 agents in 14 languages across 67 countries. The project retired seven legacy systems and unified customer journeys. Xerox improved data, analytics, and workfo...rce engagement management. The implementation was 100% remote and supported by Genesys Professional Services. Xerox now delivers a consistent omnichannel customer experience worldwide.

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Field Management Ireland - Marketing And Advertising - Medium

Genesys Cloud helped Field Management Ireland move 100% of staff to home working in just two days. The company saw a 10% increase in sales conversion rates and saved up to 90% of time per client repo...rt. Customer satisfaction reached 98.3%. FMI also achieved the lowest absenteeism among peers. The platform enabled omnichannel campaign management and better workforce engagement.

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Genesys Cloud Contact Center Overview

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Peers used Genesys Cloud for engagement management and customer feedback management

Genesys Cloud Competitors

Genesys Cloud Features

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  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (85)
Analytics

4.86/5 ★

Read Reviews (63)
Custom Reports

4.62/5 ★

Read Reviews (67)

Software Failure Risk Guidance

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for Genesys Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Genesys Cloud

Genesys Cloud Services, Inc News

Partnership
 

TGI Solar Power Group Inc. and Genesys Info X Announce Strategic ...

TGI Solar Power Group Inc. and Genesys Info X have formed a strategic partnership to launch FUSED88.com, an AI and ASI-driven management platform. Genesys Info X will handle technical development, while TGI Solar leads business operations. The platform offers comprehensive enterprise features and is currently in beta testing.

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Product
 

YU-GI-OH! TCG Announces New Genesys Format

Konami has introduced a new format for the Yu-Gi-Oh! Trading Card Game called Genesys. This format excludes Pendulum and Link Monsters and uses a point system for deck construction, with a standard cap of 100 points. Konami plans to support Genesys at upcoming events and potentially expand it to Master Duel. This format aims to simplify gameplay for new players and offer fresh opportunities for casual duelists.

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Awards
 

Genesys Named a "Best-Led Company" by Glassdoor

Genesys has been recognized as one of Glassdoor's Best-Led Companies of 2025, highlighting its strong leadership and commitment to a workplace culture of trust, collaboration, and transparency. This accolade is based on employee feedback regarding CEO approval, senior management ratings, and overall leadership sentiment.

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Partnership
 

ServiceNow and Genesys announce strategic partnership to elevate customer and employee experiences ChannelBuzz.ca

Genesys and ServiceNow have expanded their strategic partnership to enhance customer and employee experiences through AI-powered solutions. The collaboration introduces Agent2Agent orchestration, enabling AI agents to autonomously manage tasks across platforms. This partnership integrates Genesys Cloud AI with ServiceNow's AI Platform, offering synchronized workflows and intelligent routing. The unified service model aims to simplify AI adoption and improve operational efficiency, with new capabilities expected by early 2026.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

PRIVATE