Retently Overview
Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.
Use Cases
Customers recommend Customer Feedback Management, Social Media Analytics, Engagement Management, as the business use cases that they have been most satisfied with while using Retently.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Retently.
Retently Use-Cases and Business Priorities: Customer Satisfaction Data
Retently works with different mediums / channels such as Promotions. and E-Mail.
Retently's features include Feedback Surveys, Personalization, Dashboard, etc. and Retently support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Retently analytics capabilities include Custom Reports, and Analytics.
Reviews
"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!" - Henrik Eriksson
Retently, Ushur, Genesys Cloud, Sense, Khoros Care, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Retently
Top Industries
- Information Technology and Services
- Marketing and Advertising
- Banking
Popular in
- Mid Market
- Small Business
- Enterprise
Retently is popular in Information Technology And Services, Marketing And Advertising, and Banking and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Retently Use Cases
How can Retently enhance your Customer Feedback Management process?
What benefits does Retently offer for Engagement Management?
How can Retently enhance your Communication Management process?
How does Retently facilitate Workflow Management?
19+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson |
|
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Henrik Eriksson Admin Specialist Precis Digital |
Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson |
|
Pablo Hoffmann Co-Founder and Director Zyte |
Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Marketing and Advertising
|
Marketing and Advertising |
Case Study Precis DigitalRead More |
Information Technology and Services
|
Information Technology and Services |
Case Study ZyteRead More |
|
Marketing and Advertising
|
Marketing and Advertising |
Case Study Precis DigitalRead More |
Video
The real difference between Customer Support & Customer Success
Frequently Asked Questions(FAQ)
for Retently
What is Retently?
Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.
Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.
Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.
What is Retently used for?
What are the top features of Retently?
Who uses Retently?
What are Retently alternatives?
Where is Retently located?
Peers used Retently for customer feedback management and social media analytics
Retently Competitors
Retently Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (37) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (71) |
| Analytics | Read Reviews (37) |
Retently Integrations
Retently integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Retently
Overall Risk Meter
Top Failure Risks for Retently
Retently Feeds
Send Your Transactional Surveys Using Retently’s Zapier Integration
Send surveys using Retently's Zapier Integration to build customer loyalty and extract insights.
Implement NPS Surveys Into Your Customer Lifecycle Emails
Lifecycle emails play a key role in building, nurturing and strengthening the relationship between your business and your customers. Done right, they can help you develop a closer connection between your customers and your product, increasing your customer lifetime value (CLV). The reason these types of emails are called “lifecycle emails� instead of simply “emails� […]
The post Implement NPS Surveys Into Your Customer Lifecycle Emails appeared first on Retently.
Retently Profile
Company Name
Retently
Company Website
https://www.retently.com/HQ Location
800 W El Camino Real, Suite 180, Mountain View, California 94040, US
Employees
11-50
Social
Financials
PRIVATE
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What makes Retently ideal for Social Media Analytics?