Retently Overview

Retently addresses the challenge of understanding customer sentiment by offering tools for sending NPS, CSAT, and CES surveys. This product enables businesses to gather and analyze customer feedback effectively, providing insights into every touchpoint of the customer journey. By leveraging these insights, companies can make informed decisions to enhance customer experiences and drive growth. Retently's platform is particularly valuable for B2B and eCommerce brands looking to transform feedback into actionable strategies. A notable feature is its ability to turn customer experiences into growth opportunities, making it a trusted choice for leading global brands.

Use Cases

Customers recommend Customer Feedback Management, Social Media Analytics, Engagement Management, as the business use cases that they have been most satisfied with while using Retently.

Other use cases:

  • Communication Management
  • Workflow Management
  • Referral Management
  • Contact List Management
  • Playbook Creation
  • Lead Scoring
  • Campaign Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Retently.

Other priorities:

  • Improve Internal Communications
  • Increase Sales & Revenue
  • Enter New Markets Internationally Or Locally
  • Build Brand Awareness
See all business priorities See less business priorities

Retently Use-Cases and Business Priorities: Customer Satisfaction Data

Retently works with different mediums / channels such as Promotions. and E-Mail.

Retently's features include Feedback Surveys, Personalization, Dashboard, etc. and Retently support capabilities include 24/7 Support, Chat Support, Email Support, etc. also Retently analytics capabilities include Custom Reports, and Analytics.

Reviews

"Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction!" - Henrik Eriksson

Retently, Opinion Stage, Sense, Genesys Cloud, Oracle Advertising and Customer Experience (CX), etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Recently, B2B companies have been sending NPS, CSAT, and CES surveys to clients. Feedback is gathered, analyzed, and acted upon for improved customer experience management.

Popular Business Setting

for Retently

Top Industries

  • Information Technology and Services
  • Marketing and Advertising
  • Banking

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Retently is popular in Information Technology And Services, Marketing And Advertising, and Banking and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Retently Use Cases

What Are the key features of Retently for Customer Feedback Management?

What solutions does Retently provide for Social Media Analytics?

How does Retently facilitate Engagement Management?

How efficiently Does Retently manage your Communication Management?

Why is Retently the best choice for Workflow Management?

19+ more Business Use Cases

9 buyers and buying teams have used Cuspera to assess how well Retently solved their Customer Experience Management needs. Cuspera uses 1050 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Retently testimonial

Henrik Eriksson

Admin Specialist

Precis Digital

Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Retently testimonial

Pablo Hoffmann

Co-Founder and Director

Zyte

Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann
CUSTOMERS TESTIMONIALS
Retently testimonial

Henrik Eriksson

Admin Specialist

Precis Digital

Retently helps us to easily measure our customer experience and identify key drivers behind customer satisfaction! Testimonial By Henrik Eriksson
Retently testimonial

Pablo Hoffmann

Co-Founder and Director

Zyte

Retently is intuitive, fully customizable and automated, and we were able to integrate with the services that we're using. We now have a much easier time understanding customer needs and acting on them in a timely manner. Testimonial By Pablo Hoffmann

Case Studies

Information Technology and Services

CASE STUDY Salesmsg

Salesmsg used Retently to collect real-time customer feedback across its texting and calling platform. The company needed to measure satisfaction as it launched new features and integrations. Retentl...y enabled Salesmsg to gather in-app feedback and connect survey data to systems like HubSpot and Intercom. This helped Salesmsg quickly address issues and improve customer experience. The platform's flexible survey tools and strong reporting supported Salesmsg's goal to boost customer satisfaction.

Insurance

CASE STUDY Rural Mutual Insurance Company (Ruralins)

Retently CX helped Rural Mutual Insurance Company collect customer feedback at key touchpoints. The company needed secure, customizable surveys that integrated with their systems. Retently provided a...utomated feedback loops and segmentation for different audiences. Ruralins achieved a 64 NPS score using regular and touchpoint surveys. 57% of users rated the company a 10.

Information Technology and Services

CASE STUDY Zyte

Retently helped Zyte improve their Net Promoter Score by 38%. Zyte needed better customer feedback and seamless integration with Salesforce, Intercom, Freshdesk, and Slack. Retently provided easy int...egration and allowed Zyte to send unbranded NPS surveys. Zyte could segment customer data and schedule surveys for better response rates. Teams received instant NPS notifications in Slack, improving feedback and customer experience.

Computer Software

CASE STUDY Chargify

Retently helped Chargify triple its NPS survey response rate. Chargify needed fast, in-depth customer feedback to improve its B2B SaaS billing platform. Retently’s easy-to-use UI and in-app surveys l...et Chargify reach customers at the right time. Automated reports showed areas for improvement. Chargify used advanced segmenting and analytics to meet the needs of its diverse client base.

Financial Services

CASE STUDY Splitit

Retently helped Splitit boost its Net Promoter Score by 51%. Splitit used Retently’s customer feedback tools to gather insights from both brands and consumers. The company faced challenges in buildin...g strong merchant relationships and managing customer expectations. With Retently, Splitit improved communication and customer experience across 3,000+ merchants in over 100 countries. This led to higher satisfaction and better retention.

Financial Services

CASE STUDY PensionBee

Retently helped PensionBee improve its customer experience. PensionBee used Retently’s CX platform with Salesforce integration to import customer data and trigger NPS surveys. The team sent tens of t...housands of transactional email NPS surveys each year. The platform made it easy to track feedback, spot trends, and act quickly. PensionBee achieved a Net Promoter Score of 63.

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The real difference between Customer Support & Customer Success

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Frequently Asked Questions(FAQ)

for Retently

What is Retently?

Retently NPS is a Customer Experience platform that provides a huge competitive edge to the business, allowing to understand the customer's love or hatred towards the product or service. This valuable feedback helps to retain more satisfied customers and also benefits from the positive word-of-mouth recommendations.

Satisfied clients help the company generate more leads and acquire more business which also increases the customer lifetime value, reduces the churn rate and finally generate more revenue.

Some of its features include cross-channel feedback with a greater response rate, automated follow-up and delivery of personalized experiences, creating personalized experiences using real-time data, capturing customers' feel about their product experience, understanding the customers across their product journey and more.

What is Retently used for?

Retently is a Customer Experience Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Customer Feedback Management, Social Media Analytics and Engagement Management .

What are the top features of Retently?

Feedback surveys, Personalization and Dashboard are some of the top features of Retently.

Who uses Retently?

Retently is used by Information Technology And Services, Marketing And Advertising and Banking among other industries.

What are Retently alternatives?

Where is Retently located?

Retently is headquartered at 800 W El Camino Real, Suite 180, Mountain View, California 94040, US.
lightning

Peers used Retently for customer feedback management and social media analytics

Retently Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (71)
Analytics

4.77/5

Read Reviews (37)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.84/5

Read Reviews (71)
Analytics

4.77/5

Read Reviews (37)

Software Failure Risk Guidance

?

for Retently

Overall Risk Meter

Low Medium High

Top Failure Risks for Retently

Retently, Inc. News

Send Your Transactional Surveys Using Retently’s Zapier Integration

Send surveys using Retently's Zapier Integration to build customer loyalty and extract insights.

Implement NPS Surveys Into Your Customer Lifecycle Emails

Lifecycle emails play a key role in building, nurturing and strengthening the relationship between your business and your customers. Done right, they can help you develop a closer connection between your customers and your product, increasing your customer lifetime value (CLV). The reason these types of emails are called “lifecycle emailsâ€� instead of simply “emailsâ€� […]

The post Implement NPS Surveys Into Your Customer Lifecycle Emails appeared first on Retently.

Retently, Inc. Profile

Company Name

Retently, Inc.

Company Website

https://www.retently.com/

HQ Location

800 W El Camino Real, Suite 180, Mountain View, California 94040, US

Employees

11-50

Social

Financials

PRIVATE