Sense Overview

Sense offers a transformative approach to employee experience management with its AI-driven recruitment platform. At the core, Grace, the AI Recruiter, automates repetitive recruiting tasks, enhancing efficiency and reducing time-to-hire by up to 55%. The platform's mobile-first design ensures seamless candidate engagement, significantly improving the candidate experience by 2.5 times. Sense's capabilities extend to AI Chatbots, Voice AI, and Talent CRM, providing comprehensive tools for talent acquisition. It also features advanced analytics and candidate matching, allowing recruiters to make informed decisions quickly. This platform is praised for its impact on productivity and business operations, making it a valuable asset for strategic hiring.

Use Cases

Customers recommend Engaging And Following Up, Workflow Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Sense.

Other use cases:

  • Communication Management
  • Social Media Analytics
  • Training & Onboarding
  • Loyalty Management
  • Contract Management
  • Generation Of New Leads
  • Sales Incentive Management
See all use cases See less use cases

Business Priorities

Improve Internal Communications and Improve ROI are the most popular business priorities that customers and associates have achieved using Sense.

Other priorities:

  • Scale Best Practices
  • Build Brand Awareness
  • Enhance Customer Relationships
  • Improve Consistency
  • Increase Sales & Revenue
  • Acquire Customers
  • Improve Brand Engagement
  • Establish Thought Leadership
See all business priorities See less business priorities

Sense Use-Cases and Business Priorities: Customer Satisfaction Data

Sense works with different mediums / channels such as Text SMS. Offline. On Premises etc.

Sense's features include Personalization, Feedback Surveys, Dashboard, etc. and Sense support capabilities include AI Powered, Phone Support, 24/7 Support, etc. also Sense analytics capabilities include Analytics, and Custom Reports.

Reviews

"We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremen...dously improved our candidate engagement." - Kip Wright

Peer review evidence (same sources as the product rating summary)

"...From the core functionality and integration with Bullhorn to the extra bells and whistles, Sense offered a path to modern engagement strategies for Aequor Healthcare Services and the team...." Case Study Aequor Healthcare Services
"...These two workflows have helped us identify and target issues for failure to start contractors and fall off through out the first 30 days of assignment...." Peer review by Lian P., Senior Systems Specialist, Human Resources
"...Boost candidate NPS 2.5X. Build personalized and delightful candidate experiences at scale while automating tedious admin work so your recruiters can spend time with the best talent...." Sense Talent Engagement Platform

Sense, WORKTANGO, Spidergap, WorkBright, Retently, etc., all belong to a category of solutions that help Customer Success Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Sense is an AI-powered talent engagement platform that personalizes interactions for recruiting teams. Talent is engaged effectively at every stage of the process.

Popular Business Setting

for Sense

Top Industries

  • Human Resources
  • Information Technology and Services
  • Hospital & Health Care

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Sense is popular in Human Resources, Information Technology And Services, and Hospital & Health Care and is widely used by Mid Market, Small Business, and Enterprise.

Sense Customer wins, Customer success stories, Case studies

What Are the key features of Sense for Engaging And Following Up?

What makes Sense ideal for Workflow Management?

How can Sense enhance your Customer Feedback Management process?

How does Sense facilitate Communication Management?

How can Sense optimize your Social Media Analytics Workflow?

11 buyers and buying teams have used Cuspera to assess how well Sense solved their Customer Success Platform needs. Cuspera uses 762 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Success Platform needs.

CUSTOMERS TESTIMONIALS
Sense testimonial

Kip Wright

President & CEO

Genuent
We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremendously improved our candidate engagement. Testimonial By Kip Wright
Sense testimonial

Gina Chisholm

VP of Marketing and Technology

KellyMitchell Group
Retention/re-deployment is the most challenging stage of the lifecycle for recruiters to manage. We are using marketing automation tools to send newsletters (via e-mail and text), and weekly reach-outs to our consultants; reminding our recruiters and account managers when their consultants reach ce...rtain milestones.

Testimonial By Gina Chisholm
Sense testimonial

Raleigh Hobson

Chief Operating Officer

Dietitians On Demand
We want to continually reach out to clients and candidates to build relationships, but there’s only so many hours in a day. We can’t get on the phone or send manual emails each time. Sense enabled us to do that in a very personal, but automated and scalable way. Testimonial By Raleigh Hobson
CUSTOMERS TESTIMONIALS
Sense testimonial

Kip Wright

President & CEO

Genuent
We chose Sense, and frankly, for us it’s been a Godsend. We found that just using email wasn't providing us a high enough return, which was making the problem even worse. We thought that texting would be the answer. In fact, it has been, It’s tremendously improved our candidate engagement. Testimonial By Kip Wright
Sense testimonial

Gina Chisholm

VP of Marketing and Technology

KellyMitchell Group
Retention/re-deployment is the most challenging stage of the lifecycle for recruiters to manage. We are using marketing automation tools to send newsletters (via e-mail and text), and weekly reach-outs to our consultants; reminding our recruiters and account managers when their consultants reach ce...rtain milestones.

Testimonial By Gina Chisholm
Sense testimonial

Raleigh Hobson

Chief Operating Officer

Dietitians On Demand
We want to continually reach out to clients and candidates to build relationships, but there’s only so many hours in a day. We can’t get on the phone or send manual emails each time. Sense enabled us to do that in a very personal, but automated and scalable way. Testimonial By Raleigh Hobson
 

Premier Medical Staffing Services - Hospital & Health Care - Medium

Milwaukee, USA

Sense helped Premier Medical Staffing Services automate recruiting workflows and save over 1,600 hours. The company unified four platforms into one, reducing manual work and data errors. Automated ch...atbots and compliance tools improved candidate engagement and data accuracy. Premier saw a 2.4x ROI and engaged 33,000 candidates in 2025. The automation also boosted staff morale and improved client management processes.

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HealthTrust Workforce Solutions - Hospital & Health Care - Large

Sunrise, USA

Sense Engage and Messaging helped HealthTrust Workforce Solutions automate candidate communications. The team sent over 900,000 outbound messages in six months, achieving a 98% delivery rate and a 44...% response rate. Automated workflows improved consistency and saved recruiters time. HealthTrust used real-time messaging to quickly fill urgent roles during the COVID-19 pandemic. Automation also enhanced client engagement and satisfaction tracking.

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PrideStaff - Staffing - Large

Fresno, USA

Sense helped PrideStaff achieve a 3X increase in fill rates and save 3,000 recruiter hours. PrideStaff used Sense’s automation and engagement tools to improve candidate communication and satisfaction..., reaching a 4.6/5 candidate rating. Automated workflows and two-way texting made recruiters 30% more productive and enabled over 38,000 redeployments in a year. Real-time feedback and analytics gave PrideStaff accurate insights and measurable cost savings. The partnership with Sense set a new standard for talent engagement in staffing.

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Staffmark Group - Staffing - Large

Cincinnati, USA

Sense helped Staffmark Group automate candidate and contractor communications. Staffmark reached over 20,000 candidates in one month and made 100,000 touch points in 90 days. The team saved more than... 3,000 recruiting hours by automating emails and SMS. Email open rates nearly doubled compared to industry standards. Staffmark now gathers real-time feedback and improved contractor engagement.

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MissionStaff - Staffing - Small

Philadelphia, USA

Sense Messaging helped MissionStaff boost candidate engagement. The team achieved a 63% response rate and gained $600,000 in extra revenue in the first year. Recruiters now reach candidates faster, e...ven those who were unresponsive for years. Automated workflows reduced consultant issues by 30%. MissionStaff improved both candidate and recruiter experience with streamlined communication.

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SEEK Careers/Staffing - Staffing - Small

USA

Sense helped SEEK Careers/Staffing engage over 150,000 candidates and save 7,500 recruiter hours. Automated journeys increased average employment duration from 3.7 to 4.7 weeks, boosting revenue per ...hire by 25%. Candidate NPS rose to 57, three times the industry average. The Sense AI Chatbot accelerated hiring and improved candidate experience. Automated sales journeys led to more leads scheduling calls faster than before.

Read more →

The Present and Future of Recruiting AI: How Innovative Technology is Transforming Hiring

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Frequently Asked Questions (FAQ)

What buyers ask before choosing Sense

What is Sense?

Sense is a talent engagement and communication platform that is designed to engage employers with their employees. It helps to recruit, retain, and redeploy top talent with robust communication and analytics tools. It improves the candidate experience, lower talent attrition and increases redeployment.

It maintains an automated workflow, tracks employee databases and runs surveys for hiring managers, consultants and employees, enabling business owners to maintain their business workflow and management. It provides solutions for talent engagement, communication management, reporting and analytics, and conducting surveys. Also allows integration with existing ATS. It tracks and analyzes NPS trends, pulses and other important metrics for business.

Key features include enhanced candidate experience, two-way texting for recruiters, increased redeployment, automated talent care, automate manual tasks, personalize messaging, measure success, and more.

What is Sense used for?

Sense is a Customer Success Platform Software mainly used by its customers to Improve Internal Communications and Improve ROI by Engaging And Following Up, Workflow Management and Customer Feedback Management .

What are the top features of Sense?

Personalization, Feedback surveys and Dashboard are some of the top features of Sense.

Who uses Sense?

Sense is used by Human Resources, Information Technology And Services and Hospital & Health Care among other industries.

What are Sense alternatives?

WORKTANGO, Spidergap, WorkBright and Retently are popular alternatives for Sense.

Where is Sense located?

Sense is headquartered at 225 Bush Street, Suite 1350, San Francisco, CA 94104.
lightning

Peers used Sense for engaging and following up and workflow management

Sense Competitors

Sense Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (32)
Analytics

4.63/5 ★

Read Reviews (36)
Custom Reports

4.47/5 ★

Read Reviews (64)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.55/5 ★

Read Reviews (32)
Analytics

4.63/5 ★

Read Reviews (36)
Custom Reports

4.47/5 ★

Read Reviews (64)

Software Failure Risk Guidance

?

for Sense

Overall Risk Meter

Low Medium High

Top Failure Risks for Sense

Sense Talent Labs, Inc. News

Product

Sense Releases Conversational Voice AI to Transform Candidate Engagement with Automated Phone Calls - Business Wire

Sense has launched a Conversational Voice AI to enhance candidate engagement through automated phone calls.

Read more →
Partnership

Sense Announces Strategic Partnership with Broadbean for Enhanced Job Distribution Capabilities - Business Wire

Sense partners with Broadbean to improve job distribution capabilities.

Read more →

Sense Talent Labs, Inc. Profile

Company Name

Sense Talent Labs, Inc.

Company Website

//sensehq.com

Year Founded

2016

HQ Location

225 Bush Street, Suite 1350, San Francisco, CA 94104

Employees

101-250

Financials

SERIES D