Oracle Advertising and Customer Experience (CX) Overview
Oracle Advertising and Customer Experience (CX) Software helps manage client relationships and delivers integrated apps beyond conventional CRM. It maximizes advertising performance and enhances customer interactions.
Use Cases
Customers recommend Engagement Management, Loyalty Management, Advertisement, as the business use cases that they have been most satisfied with while using Oracle Advertising and Customer Experience (CX).
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Oracle Advertising and Customer Experience (CX).
Oracle Advertising and Customer Experience (CX) Use-Cases and Business Priorities: Customer Satisfaction Data
Oracle Advertising and Customer Experience (CX) works with different mediums / channels such as Omnichannel.
Oracle Advertising and Customer Experience (CX)'s features include Personalization, Feedback Surveys, Rewards, etc. and Oracle Advertising and Customer Experience (CX) support capabilities include AI Powered, 24/7 Support, Chat Support, etc. also Oracle Advertising and Customer Experience (CX) analytics capabilities include Analytics, and Custom Reports.
Reviews
"We wanted to strengthen the relationships we had with customers amid a diversification of services offered and increasing digitalization. Oracle B2C Service works with a variety of services, and it really made us feel like it was the cloud service b...est suited to building strong relationships with customers." - Takanori Takizawa
Oracle Advertising and Customer Experience (CX), Preferred Patron, Tapmango, Retently, Genesys Cloud, etc., all belong to a category of solutions that help Customer Experience Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Oracle Advertising and Customer Experience (CX)
Top Industries
- Hospitality
- Retail
- Consumer Electronics
Popular in
- Enterprise
- Mid Market
- Large Enterprise
Oracle Advertising and Customer Experience (CX) is popular in Hospitality, Retail, and Consumer Electronics and is widely used by Enterprise, Mid Market, and Large Enterprise.
Comprehensive Insights on Oracle Advertising and Customer Experience (CX) Use Cases
What solutions does Oracle Advertising and Customer Experience (CX) provide for Engagement Management?
How efficiently Does Oracle Advertising and Customer Experience (CX) manage your Loyalty Management?
How can Oracle Advertising and Customer Experience (CX) enhance your Advertisement process?
What benefits does Oracle Advertising and Customer Experience (CX) offer for Campaign Management?
What solutions does Oracle Advertising and Customer Experience (CX) provide for Helpdesk Management?
57+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Oracle Advertising and Customer Experience (CX) solved their Customer Experience Management needs. Cuspera uses 1671 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Experience Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
We wanted to strengthen the relationships we had with customers amid a diversification of services offered and increasing digitalization. Oracle B2C Service works with a variety of services, and it really made us feel like it was the cloud service best suited to building strong relationships with c...ustomers. |
|
We wanted our customer service agents to be able to simultaneously respond to inquiries and immediately resolve issues. To do that, they needed a comprehensive reporting mechanism with an interface that was easy to use. Oracle Service with Oracle Digital Assistant was the best option for us. Testimonial By Seigo Hotta |
|
Oracle CX allows technicians and customer service agents to have important data at their fingertips, and we’re able to deliver the best possible customer experience. Testimonial By Jonathan Sieck |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Takanori Takizawa Manager of CS Group, Digital Business Nikkei |
We wanted to strengthen the relationships we had with customers amid a diversification of services offered and increasing digitalization. Oracle B2C Service works with a variety of services, and it really made us feel like it was the cloud service best suited to building strong relationships with c...ustomers. |
|
Seigo Hotta Chief, Engagement Center, Consumer Marketing Japan Division Panasonic |
We wanted our customer service agents to be able to simultaneously respond to inquiries and immediately resolve issues. To do that, they needed a comprehensive reporting mechanism with an interface that was easy to use. Oracle Service with Oracle Digital Assistant was the best option for us. Testimonial By Seigo Hotta |
|
Jonathan Sieck Director of Dispatch Windstream |
Oracle CX allows technicians and customer service agents to have important data at their fingertips, and we’re able to deliver the best possible customer experience. Testimonial By Jonathan Sieck |
Case Studies
Case Study Global Hotel Alliance
Case Study Panasonic
Case Study Sinoexpo Informa Markets
Case Study Windstream
Case Study Spectrum Reach
Case Study GCI Communication
Frequently Asked Questions(FAQ)
for Oracle Advertising and Customer Experience (CX)
What is Oracle Advertising and Customer Experience (CX)?
Oracle Advertising and Customer Experience (CX) Software helps to establish, manage, serve, and cultivate enduring client relationships and delivers an integrated suite of apps that goes beyond conventional CRM. Creates a thorough understanding of the customers and every interaction they have, regardless of the way, the time, the place, or the person. Provides the tools for outstanding customer experiences, from client acquisition to customer retention and all in between.
It maximizes advertising performance and produces superior results through high-quality targeting data, cutting-edge contextual technology, and potent measurement tools. It increases campaign participation, customizes B2B strategy, enhances B2C channels, and gains real-time information. The CX software utilizes Oracle sales and delivers responsive selling across all touchpoints. Also, combines the strategy and execution of sales, and connects and personalizes service engagements.
What is Oracle Advertising and Customer Experience (CX) used for?
What are the top features of Oracle Advertising and Customer Experience (CX)?
Who uses Oracle Advertising and Customer Experience (CX)?
What are Oracle Advertising and Customer Experience (CX) alternatives?
Where is Oracle Advertising and Customer Experience (CX) located?
Peers used Oracle Advertising and Customer Experience (CX) for engagement management and loyalty management
Oracle Advertising and Customer Experience (CX) Competitors
Oracle Advertising and Customer Experience (CX) Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (66) |
| Analytics | Read Reviews (174) |
| Custom Reports | Read Reviews (147) |
Software Failure Risk Guidance
?for Oracle Advertising and Customer Experience (CX)
Overall Risk Meter
Top Failure Risks for Oracle Advertising and Customer Experience (CX)
Oracle Corporation News
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