Ovation: Product updates, Customer stories, and Insights | 2026 Cuspera

Ovation helped Prelude Kitchen & Bar get 5X more guest feedback using SMS surveys and OpenTable integration. The owner, Allen Kou, switched from email surveys to Ovation's text-based, 2-question surv...eys. This made it easy for guests to respond and boosted feedback volume. Their average online rating jumped from 4.3 to 4.5. Allen used real-time chat and reporting to improve service and connect with guests. Ovation made it simple to resolve issues and thank happy customers.
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Taziki's Mediterranean Café faced challenges in tracking guest feedback as they expanded. Reviews were scattered across multiple platforms, making it hard to respond in real-time. They used Ovation t...o implement simple surveys and QR codes for feedback, improving communication with guests. This led to a 106% increase in online reviews and a 30% drop in negative reviews. They also recovered over 20 guests per month per location, enhancing their reputation and guest experience.
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Ovation helped Earthbar improve guest satisfaction and save over 400 customers in a few months. Earthbar used Ovation to collect real-time feedback from guests at 40+ locations. The team could resolv...e issues within 15 minutes and spot trends quickly. Online reviews increased by 0.4 stars, with most stores now above a 4.0 rating. Earthbar now gets 100 feedback responses daily, up from just 10 per week.
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Righteous Slice, a small pizza startup, wanted to boost their Google search presence and maintain customer relationships. They used Ovation software to increase their review velocity on Google, gaini...ng over 800 reviews in 20 months. This helped them earn 4.7 stars on Google and improve search engine results. The positive reviews and customer feedback tools helped them grow their business and increase foot traffic.
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Via 313 Pizzeria faced challenges with limited visibility and lost guests using their existing feedback tools. They implemented Ovation to improve guest recovery and operational insights. As a result..., their Google rating improved from 4.1 to 4.7, and they enhanced their operational efficiency by adjusting labor schedules based on data insights. This led to better guest experiences and increased sales.
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Ovation helped Taziki's Mediterranean Café collect over 150 surveys per month at each location. The platform drove a 106% increase in online reviews and recovered 20+ guests per month per location. N...egative reviews dropped by 30%. Google ratings improved by 10%. Taziki's used QR codes and text surveys to get real-time guest feedback and fix issues fast.
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