OverDRIVE: Product updates, Customer stories, and Insights | 2026 Cuspera

Google Apps for Business helped Audacious Church in Manchester move email, calendar, and contacts from their exchange server. The 45-person team now uses Google Apps for email, shared calendars, and ...document collaboration. The church saw big improvements in communication and productivity. Mark Steele praised synced calendars, reliable email, and easy document sharing. Refractiv managed the migration and support.
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OverDRIVE helped Tarmac move from a manual, site-based maintenance system to a nationwide online solution. The new mobile app and website automate scheduling and reporting for maintenance teams. Engi...neers can now upload photos, report defects, and track parts needed in real time. Managers see up-to-date reports for all sites, improving information sharing and best practices. This change made maintenance more efficient and improved service to Tarmac's customers.
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Refractiv helped Somerford Associates upgrade from Google Workspace Basic to Business edition. Somerford Associates wanted better collaboration and smoother operations as their team grew. Refractiv p...rovided tailored consultancy and best practice sessions. The upgrade included unlimited storage, Team Drives, and new HR and backup apps. Somerford Associates now works more efficiently and securely with Google Workspace.
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Google Workspace helped Scrivens solve email and productivity problems. Scrivens moved from an old email system to Gmail with Refractiv's help. The switch cut license costs and made work more flexibl...e. Staff now use Google Calendar and can work from any device. Google Meet replaced some in-person meetings, saving travel time and money. The IT team spends less time managing users and hardware.
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Refractiv used Google Workspace tools to build a custom iPad app for Marble. Marble needed a solution to help sales agents work offline and update information quickly. The new system improved sales, ...ordering, and stock control. Agents now place orders through the app, speeding up the process. Head office uses Google Sheets for fast sales reports. Fulfilment and stock management are now automated, saving time and making the business more efficient.
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Overdrive helped Bruntwood manage all business emails in one place. Bruntwood used Databox, built on Overdrive, to tag and archive emails from Gmail. Staff can now search and find important documents... easily. All customer communications are stored together. This makes it easier to respond quickly and improves customer service.
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