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Ozonetel Cloud Call Center Solution: Use-Cases, Insights and Reviews | 2025 Cuspera

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Cloud Call Center software and solutions for business

Ozonetel Cloud Call Center Solution Overview

Ozonetel's Call Center Solution addresses the challenges of managing high-volume customer interactions. It supports over 100,000 agents globally, facilitating more than 2 billion calls annually. This solution enhances customer experience (CX) by enabling instant conversations through its CXi Switch feature. It integrates seamlessly with existing systems, reducing operational costs and providing tailored solutions for various industries. The platform's scalability and reliability make it suitable for businesses aiming to improve customer engagement and streamline communication processes. With 24/7 expert support, Ozonetel ensures uninterrupted service and continuous CX transformation.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Ozonetel Cloud Call Center Solution.

Other use cases:

Call Analytics
Engaging And Following Up
Workflow Management
Measuring Customer Satisfaction
Conference Call Management
Collaboration
Campaign Management

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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Ozonetel Cloud Call Center Solution.

Other priorities:

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Ozonetel Cloud Call Center Solution Use-Cases and Business Priorities: Customer Satisfaction Data

Ozonetel Cloud Call Center Solution works with different mediums / channels such as Phone Calls. Offline. and On Premises.

Ozonetel Cloud Call Center Solution's features include Recording, Dashboard, and Live Monitoring. and Ozonetel Cloud Call Center Solution support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Ozonetel Cloud Call Center Solution analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The Best part of using this dialer is we get all the types of reports and immediate technical support, also the team is very supportive and helpful in solving all type of quires...." Peer review by Srinivas T

Ozonetel Cloud Call Center Solution, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kookoo-cloud-call-center-solution by Ozonetel offers software for enterprise and SMB businesses. Contact center solutions are provided based on specific needs.

Popular Business Setting

for Ozonetel Cloud Call Center Solution

Top Industries

Financial Services
Non-Profit Organization Management
Internet

Popular in

Mid Market
Enterprise
Small Business

Ozonetel Cloud Call Center Solution is popular in Financial Services, Non-Profit Organization Management, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Ozonetel Cloud Call Center Solution Use Cases

How can Ozonetel Cloud Call Center Solution optimize your Helpdesk Management Workflow?

How can Ozonetel Cloud Call Center Solution optimize your Call Recording Workflow?

What makes Ozonetel Cloud Call Center Solution ideal for Tracking & Monitoring Communications?

What benefits does Ozonetel Cloud Call Center Solution offer for Engaging And Following Up?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ozonetel Cloud Call Center Solution solved their Contact Center Software needs. Cuspera uses 331 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Hospitality

CASE STUDY Sugar Plum

Ozonetel's call center solution helps Sugar Plum, a salon and spa, remind customers about their appointments. The staff uses CRM integration to call customers, schedule appointments, and offer person...alized service. The cloud solution tracks every call and logs activities in the CRM. Agents can access customer information and use click-to-call features. The system enables 24/7 agent availability and quick setup. Sugar Plum achieved better appointment scheduling, more personalized conversations, and faster support.

CASE STUDY An outbound call center

Ozonetel's auto dialers and agent dashboard helped an outbound call center save over 30 minutes of agent time daily. The solution gave agents a unified view of customer data, cutting down on screen s...huffling and reducing average call handling time. Real-time CRM integration dropped agent idle time by 30 minutes per day. The center saw increased agent productivity, more daily retails, and a drop in dialer SLA from 4.5 hours to just 30 minutes.

Insurance

CASE STUDY NHA (Ayushman Bharat)

Ozonetel's Speech Analytics solution helped NHA, also known as Ayushman Bharat, improve its contact center operations. NHA struggled to analyze thousands of hours of calls and chat transcripts. Ozone...tel provided conversational intelligence, automated agent scoring, and deep sentiment analysis. Team leads saved 30 hours per month on quality analysis. NHA reached target agent scores within the first quarter of using the solution.

Health, Wellness and Fitness

CASE STUDY A personal grooming salon/spa

Ozonetel's cloud call center solution integrates with salon and spa CRM systems. The salon staff needed to give personal attention and reminders to customers. The solution lets agents use click-to-ca...ll from the CRM, track every call, and log all activities. No new equipment is needed. The salon achieved 100% call tracking, auto call logging in Zoho CRM, reduced average call handle time, and improved CSAT.

Food & Beverages

CASE STUDY A BPO for a large pizza delivery chain in the U.S.

Ozonetel CloudAgent helped a BPO for a large pizza delivery chain in the U.S. handle 19,600 calls daily. The solution enabled 100% uptime and 80-90% agent utilization. Agents achieved 95-100% answer ...rates on inbound calls. Features like one-click disposition and drag-and-drop IVR improved efficiency. The system made remote work and scaling easy.

Transportation/Trucking/Railroad

CASE STUDY A fast-growing logistics business

Ozonetel's Cloud Contact Center helped a fast-growing logistics business handle 83,000 daily queries. The company automated 60% of calls using IVR and SMS plugins. Customers could reschedule deliveri...es and get updates without agent help. The solution improved call handling capacity by 3x and cut customer wait times by 4x. Operational efficiency increased by 40%, and costs per customer dropped by 3.5x.

Peers used Ozonetel Cloud Call Center Solution for helpdesk management and call recording

Ozonetel Cloud Call Center Solution Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
AI Powered	3.53/5 ★ Read Reviews (2)
Custom Reports	4.44/5 ★ Read Reviews (46)
Analytics	3.87/5 ★ Read Reviews (9)

CAPABILITIES	RATINGS AND REVIEWS
AI Powered	3.53/5 ★ Read Reviews (2)
Custom Reports	4.44/5 ★ Read Reviews (46)
Analytics	3.87/5 ★ Read Reviews (9)

Software Failure Risk Guidance

for Ozonetel Cloud Call Center Solution

Overall Risk Meter

Low Medium High

Top Failure Risks for Ozonetel Cloud Call Center Solution

Ozonetel Communications Pvt. Ltd. News

Product 26/11/2024

Ozonetel launches 'CXi Switch' for instant customer engagement - The Economic Times

Ozonetel has introduced 'CXi Switch' to enhance customer engagement quickly.

Partnership 17/10/2024

Magnaquest to Empower Ozonetel's Cloud Communication Solution, Transforming its Call Centre Operations with Sure - PR Web

Magnaquest is enhancing Ozonetel's cloud communication solutions to improve call center operations.

13/10/2024

How AI is Reshaping Customer Experience in 2024

Ozonetel's AI-driven solutions are transforming customer experiences, offering advanced call center capabilities and integrations with platforms like Zoho and Salesforce.

M&A 10/10/2024

Ozonetel acquires CloudConnect Communications - YourStory

Ozonetel has acquired CloudConnect Communications, expanding its capabilities in cloud communication solutions.

Ozonetel Communications Pvt. Ltd. Profile

Company Name

Ozonetel Communications Pvt. Ltd.

Company Website

https://ozonetel.com/

HQ Location

6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN

Employees

51-100

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Financials

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