Ozonetel Cloud Call Center Solution Overview

Ozonetel's Call Center Solution addresses the challenges of managing high-volume customer interactions. It supports over 100,000 agents globally, facilitating more than 2 billion calls annually. This solution enhances customer experience (CX) by enabling instant conversations through its CXi Switch feature. It integrates seamlessly with existing systems, reducing operational costs and providing tailored solutions for various industries. The platform's scalability and reliability make it suitable for businesses aiming to improve customer engagement and streamline communication processes. With 24/7 expert support, Ozonetel ensures uninterrupted service and continuous CX transformation.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Ozonetel Cloud Call Center Solution.

Other use cases:

  • Call Analytics
  • Engaging And Following Up
  • Workflow Management
  • Measuring Customer Satisfaction
  • Conference Call Management
  • Collaboration
  • Campaign Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Ozonetel Cloud Call Center Solution.

Other priorities:

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Ozonetel Cloud Call Center Solution Use-Cases and Business Priorities: Customer Satisfaction Data

Ozonetel Cloud Call Center Solution works with different mediums / channels such as Phone Calls. Offline. and On Premises.

Ozonetel Cloud Call Center Solution's features include Recording, Dashboard, and Live Monitoring. and Ozonetel Cloud Call Center Solution support capabilities include Phone Support, 24/7 Support, Chat Support, etc. also Ozonetel Cloud Call Center Solution analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Real-time call recording and an interaction analysis of historical calls, along with integrated scoring, reports and graphs, give supervisors greater insight into the performance of their agents...." Peer review

Ozonetel Cloud Call Center Solution, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Kookoo-cloud-call-center-solution by Ozonetel offers software for enterprise and SMB businesses. Contact center solutions are provided based on specific needs.

Popular Business Setting

for Ozonetel Cloud Call Center Solution

Top Industries

  • Financial Services
  • Non-Profit Organization Management
  • Internet

Popular in

  • Mid Market
  • Enterprise
  • Small Business

Ozonetel Cloud Call Center Solution is popular in Financial Services, Non-Profit Organization Management, and Internet and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on Ozonetel Cloud Call Center Solution Use Cases

What makes Ozonetel Cloud Call Center Solution ideal for Helpdesk Management?

What Are the key features of Ozonetel Cloud Call Center Solution for Call Recording?

How efficiently Does Ozonetel Cloud Call Center Solution manage your Tracking & Monitoring Communications?

What solutions does Ozonetel Cloud Call Center Solution provide for Engaging And Following Up?

10+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Ozonetel Cloud Call Center Solution solved their Contact Center Software needs. Cuspera uses 331 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Hospital & Health Care

CASE STUDY HealthCare at Home (HCAH)

Ozonetel’s Contact Center Solution helped HealthCare at Home (HCAH) improve patient care during COVID-19. HCAH used Ozonetel to set up a COVID helpline in days, automate calls, and deliver daily repo...rts. The solution enabled direct communication between doctors and patients and made government reporting easier. HCAH kept patients engaged and streamlined processes, even during high workloads. The platform helped HCAH provide reliable home care and support government efforts.

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Hospital & Health Care

CASE STUDY Dr. Lal PathLabs

Ozonetel's call automation helped Dr. Lal PathLabs manage a surge in post-pandemic call volumes. The challenge was a spike in calls during COVID-19 lockdowns. Ozonetel provided a multi-level IVR, rea...l-time SMS notifications, and auto dialers. The IVR handled COVID-19 queries and test result requests. Auto dialers enabled 3,000 outbound calls daily and reduced agent idle time. Virtual numbers allowed remote work and protected privacy. Dr. Lal PathLabs handled 90,000 calls monthly with 140 agents using Ozonetel's solution.

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Insurance

CASE STUDY Lifeshield Insurance

Ozonetel's HubSpot integration helped Lifeshield Insurance double its conversions. Lifeshield faced issues with poor call quality and lacked predictive dialer features with its old vendor. Ozonetel p...rovided a cloud call center solution with auto dialers, local virtual numbers, and seamless CRM integration. Lifeshield tripled its connection rates and reached nearly 4000 prospective customers. Agent productivity and answer rates improved, and real-time monitoring enhanced reporting and service quality.

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Financial Services

CASE STUDY ClearTax

Ozonetel helped ClearTax respond to new leads in 10 minutes instead of 24 hours. ClearTax used Ozonetel's cloud telephony and LeadSquared CRM integration to automate calls and manage leads. Agents no...w spend less time on manual tasks and more time talking to customers. The solution improved agent productivity and increased conversion rates. IVR campaigns also helped ClearTax onboard and support more customers. Customer satisfaction and response times improved.

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lightning

Peers used Ozonetel Cloud Call Center Solution for helpdesk management and call recording

Ozonetel Cloud Call Center Solution Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Custom Reports

4.44/5 ★

Read Reviews (46)
Analytics

3.87/5 ★

Read Reviews (9)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.53/5 ★

Read Reviews (2)
Custom Reports

4.44/5 ★

Read Reviews (46)
Analytics

3.87/5 ★

Read Reviews (9)

Software Failure Risk Guidance

?

for Ozonetel Cloud Call Center Solution

Overall Risk Meter

Low Medium High

Top Failure Risks for Ozonetel Cloud Call Center Solution

Ozonetel Communications Pvt. Ltd. News

Product

Ozonetel launches 'CXi Switch' for instant customer engagement - The Economic Times

Ozonetel has introduced 'CXi Switch' to enhance customer engagement quickly.

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Partnership

Magnaquest to Empower Ozonetel's Cloud Communication Solution, Transforming its Call Centre Operations with Sure - PR Web

Magnaquest is enhancing Ozonetel's cloud communication solutions to improve call center operations.

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How AI is Reshaping Customer Experience in 2024

Ozonetel's AI-driven solutions are transforming customer experiences, offering advanced call center capabilities and integrations with platforms like Zoho and Salesforce.

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M&A

Ozonetel acquires CloudConnect Communications - YourStory

Ozonetel has acquired CloudConnect Communications, expanding its capabilities in cloud communication solutions.

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Ozonetel Communications Pvt. Ltd. Profile

Company Name

Ozonetel Communications Pvt. Ltd.

Company Website

https://ozonetel.com/

HQ Location

6-3-1090/B, 1st Floor, Mayank Towers, Raj Bhavan Road, Somajiguda, Hyderabad, Telanga 500082, IN

Employees

51-100

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Financials

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