Paldesk Overview
Paldesk offers an omnichannel communication platform. Customer interactions are centralized, regardless of the connection method.
Use Cases
Customers recommend Helpdesk Management, Engagement Management, Communication Management, as the business use cases that they have been most satisfied with while using Paldesk.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Paldesk.
Paldesk Use-Cases and Business Priorities: Customer Satisfaction Data
Paldesk works with different mediums / channels such as Chat, Omnichannel, Social Media, etc.
Paldesk's features include Widgets, Dashboard, Ticketing, etc.
Reviews
"...Paldesk is a live chat and omni-channel helpdesk solution for customer service and sales teams which allows users to track and manage interactions with customers from one central dashboard...." Peer review
Paldesk, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Paldesk
Top Industries
- Management Consulting
- Retail
- Marketing and Advertising
Popular in
- Small Business
- Mid Market
Paldesk is popular in Management Consulting, Retail, and Marketing And Advertising and is widely used by Small Business, and Mid Market,
Comprehensive Insights on Paldesk Use Cases
What solutions does Paldesk provide for Helpdesk Management?
How does Paldesk facilitate Engagement Management?
8+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Paldesk solved their Live Chat needs. Cuspera uses 257 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Peers used Paldesk for helpdesk management and engagement management
Paldesk Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (4) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (47) |
| Analytics | Read Reviews (4) |
Software Failure Risk Guidance
?for Paldesk
Overall Risk Meter
Top Failure Risks for Paldesk
Paldesk Profile
Company Name
Paldesk
Company Website
https://www.paldesk.com/HQ Location
387 Park Avenue South, 5th Floor, New York, New York 10016, US
Employees
11-50
Social
Financials
NA
Get a personalised risk report for Paldesk
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Paldesk may get in touch with you regarding your request.
Request Custom Quote
Paldesk will get in touch with you regarding your request.