Pandora ITSM Helpdesk: Use-Cases, Insights and Reviews | 2024 Cuspera

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IT Service Management on-premise Helpdesk Software

Pandora ITSM Helpdesk Overview

Pandora-itsm-helpdesk offers powerful and flexible Helpdesk software for support and customer service teams. It is aligned with ITIL processes.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Workflow Management, as the business use cases that they have been most satisfied with while using Pandora ITSM Helpdesk.

Other use cases:

Measuring Customer Satisfaction
Knowledge Management
Sales Call Management
Generation Of New Leads
Sending & Publishing Communications
Contact List Management
License Management

See all use cases See less use cases

Business Priorities

Improve Internal Communications and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Pandora ITSM Helpdesk.

Other priorities:

Acquire Customers
Improve Brand Engagement
Improve Digital And Social Presence

See all business priorities See less business priorities

Pandora ITSM Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Pandora ITSM Helpdesk works with different mediums / channels such as Phone Calls.

Pandora ITSM Helpdesk's features include Ticketing, Widgets, and Personalization. and Pandora ITSM Helpdesk support capabilities include 24/7 Support, Phone Support, Chat Support, etc. also Pandora ITSM Helpdesk analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Complete ITSSM suite; a help desk software which is simple, powerful and easy to use...." Peer review from Artica Soluciones Tecnologicas

Pandora ITSM Helpdesk, Instabug, Re:amaze, Lumoa, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Pandora ITSM Helpdesk

Top Industries

Information Technology and Services
Education

Popular in

Small Business

Pandora ITSM Helpdesk is popular in Information Technology And Services, and Education, and is widely used by Small Business,

Comprehensive Insights on Pandora ITSM Helpdesk Use Cases

What benefits does Pandora ITSM Helpdesk offer for Helpdesk Management?

How does Pandora ITSM Helpdesk facilitate Engagement Management?

How does Pandora ITSM Helpdesk address your Workflow Management Challenges?

What Are the key features of Pandora ITSM Helpdesk for Measuring Customer Satisfaction?

Why is Pandora ITSM Helpdesk the best choice for Knowledge Management?

12+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Pandora ITSM Helpdesk solved their Help Desk needs. Cuspera uses 293 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Nuevo Manantial	NA	CASE STUDY Nuevo Manantial They improved their SLA and now save time and costs in the event of any incident Read More
Rakuten	NA	CASE STUDY Rakuten Improve your infrastructure and control of your systems with Pandora FMS Read More
The Ministry of Telecommunications and the Information Society	NA	CASE STUDY The Ministry of Telecommunications and the Information Society They succeeded in adjusting thresholds, implementing customized modules and measuring service Read More

Peers used Pandora ITSM Helpdesk for helpdesk management and engagement management

Pandora ITSM Helpdesk Competitors

Pandora ITSM Helpdesk Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.28/5 ★ Read Reviews (19)
Analytics	3.68/5 ★ Read Reviews (5)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.28/5 ★ Read Reviews (19)
Analytics	3.68/5 ★ Read Reviews (5)

Software Failure Risk Guidance

for Pandora ITSM Helpdesk

Overall Risk Meter

Low Medium High

Top Failure Risks for Pandora ITSM Helpdesk

Pandora FMS Feeds

Pandora FMS strengthens its leadership with 136 reports recognized byG2- in the fall of 2024

Pandora FMS receives recognition from G2 in Fall 2024 for its comprehensive monitoring solutions, including network, server, and cloud monitoring.

25/09/2024 - source

Infrastructure Monitoring: Use Cases, Challenges and Recommended Tools

The post Infrastructure Monitoring: Use Cases, Challenges and Recommended Tools appeared first on Pandora FMS.

11/06/2024 - source

Domain Controllers and Active Directory: access and corporate identity issues

The post Domain Controllers and Active Directory: access and corporate identity issues appeared first on Pandora FMS.

05/05/2024 - source

Pandora FMS Profile

Company Name

Pandora FMS

Company Website

https://pandorafms.com/en/

HQ Location

C/ Cólquide 6. Edificio Prisma, Portal 2, 3E 28231 Las Rozas de Madrid, Madrid, Spain

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