Parrot Cloud Call Center Overview

Parrot-cloud-call-center offers next generation cloud based call center software for better service and happier customers. Agents can log in and start handling calls instantly.

Use Cases

Customers recommend Helpdesk Management, Call Recording, Tracking & Monitoring Communications, as the business use cases that they have been most satisfied with while using Parrot Cloud Call Center.

Other use cases:

  • Campaign Management
  • Social Media Analytics
  • Contract Management
  • Coaching
  • Relationship Management
  • Performance Management
  • Lifetime Value Management
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Parrot Cloud Call Center.

Other priorities:

  • Increase Sales & Revenue
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Parrot Cloud Call Center Use-Cases and Business Priorities: Customer Satisfaction Data

Parrot Cloud Call Center works with different mediums / channels such as Phone Calls. Offline. and Point Of Sale.

Parrot Cloud Call Center's features include Predictive Dialer, and Recording. and Parrot Cloud Call Center support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Parrot Cloud Call Center analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The system also tracks all calls made out of the office, either by the agents or by the program itself ' so reporting is detailed and accurate...." Peer review by Mark B., Manager, Marketing and Advertising

Parrot Cloud Call Center, Sip2Dial Call Center Software, Call Tracker, etc., all belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Parrot Cloud Call Center

Top Industries

  • Marketing and Advertising
  • Telecommunications
  • Automotive

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

Parrot Cloud Call Center is popular in Marketing And Advertising, Telecommunications, and Automotive and is widely used by Small Business, Mid Market, and Large Enterprise.

Comprehensive Insights on Parrot Cloud Call Center Use Cases

How efficiently Does Parrot Cloud Call Center manage your Helpdesk Management?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Parrot Cloud Call Center solved their Contact Center Software needs. Cuspera uses 212 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Case Studies

Financial Services

CASE STUDY iCapital Alliance Benefits

Cricket Click Dialer from EVS7 helped iCapital Alliance Benefits double their sales team's productivity. The team increased dials per hour from 20 to 43 and voicemails left per hour from 10 to 20. Th...e PAM feature let reps leave pre-recorded, personalized voicemails with one click. This saved time and kept agents' voices fresh for live calls. iCapital saw a 115% increase in total calls per day after switching to EVS7.

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Utilities

CASE STUDY Patriot Energy Consultants

Parrot Cloud Call Center helped Patriot Energy Consultants manage and grow their energy business. The company needed software to organize agents and track performance. With Parrot's predictive dialer... and cloud features, they scaled to 8 agents making 75,000 calls per week. Wait times dropped to 25 seconds between live calls. The team now makes 60 sales per week. Advanced call reports let the owner coach agents and improve results.

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Consumer Services

CASE STUDY Global Answer 24/7

Fox TAS helped Global Answer 24/7 move from outdated systems to a modern, scalable answering service platform. The company faced high operational overhead, poor reporting, and limits on growth. Fox T...AS provided a managed solution with custom portals, detailed reporting, and flexible billing. Call volume grew from 50 to 500 calls per day. The business expanded into five international markets and launched a new AI voice solution. Operational burdens dropped, and financial processes improved.

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Information Technology and Services

CASE STUDY Infinite Group Inc. (IGI)

EVS7’s Dolphin Power Seller helped Infinite Group Inc. (IGI) build an in-house lead generation team. IGI struggled with basic phones and needed more calls and better team organization. After switchin...g to Dolphin Power Seller, IGI saw a 333% increase in dials per employee, 80% more connections per call, and 150% more appointments per call. The software was easy to use and saved agents time with voicemail automation. IGI now runs a more efficient and successful inside sales team.

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Transportation/Trucking/Railroad

CASE STUDY Mack Mortuary Transport

Fox TAS helped Mack Mortuary Transport handle more calls and grow their business. Before, they used one cell phone and missed calls. With Fox TAS, they automated call handling and used custom scripts... for each client. They grew from 12 to 150 calls per day. They added 36 new clients and cut driver coordination time by 40%. Errors dropped, and client trust increased.

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Marketing and Advertising

CASE STUDY City Storm Leads

EVS7 dialer software helped City Storm Leads boost call center productivity. The company switched from an expensive dialer to EVS7, saving money and improving call quality. With EVS7, City Storm Lead...s increased calls by 600% and grew its telemarketing team by 700%. The software was 800% more cost effective than their previous solution. The CEO praised EVS7 for its easy-to-use features and strong customer support.

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lightning

Peers used Parrot Cloud Call Center for helpdesk management and call recording

Parrot Cloud Call Center Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (9)
Custom Reports

4.74/5 ★

Read Reviews (22)
Analytics

3.93/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.71/5 ★

Read Reviews (9)
Custom Reports

4.74/5 ★

Read Reviews (22)
Analytics

3.93/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for Parrot Cloud Call Center

Overall Risk Meter

Low Medium High

Top Failure Risks for Parrot Cloud Call Center

Electronic Voice Services, Inc. Profile

Company Name

Electronic Voice Services, Inc.

Company Website

//evs7.com

HQ Location

16475 Dallas Parkway, Ste 350, Addison, Texas 75001, US

Employees

01-10

Social

Facebook Linkedin Twitter

Financials

PRIVATE