PeopleMetrics Overview

PeopleMetrics turns customer feedback into actionable insights through strategic market research and custom research panels. Businesses can dive deep into customer experiences, identifying trends and opportunities that drive improvement. By leveraging PeopleMetrics, teams can make informed decisions based on real-world data, enhancing their understanding of customer needs and behaviors. This tool is particularly valuable for organizations aiming to refine their customer experience strategies, ensuring they stay ahead in competitive markets.

Use Cases

Customers recommend Collecting Feedback, Competitive Intelligence, Engaging Conversational Surveys, as the business use cases that they have been most satisfied with while using PeopleMetrics.

Other use cases:

  • Lifetime Value Management
  • Customise Loyalty Program
  • Trust Management
  • Campaign Management
  • Customer Experience Management
  • Product Marketing
  • Contract Management
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Business Priorities

Improve Customer Satisfaction and Improve ROI are the most popular business priorities that customers and associates have achieved using PeopleMetrics.

Other priorities:

  • Grow Market Share
  • Scale Best Practices
  • Improve Employee Experience
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PeopleMetrics Use-Cases and Business Priorities: Customer Satisfaction Data

PeopleMetrics works with different mediums / channels such as Phone Calls.

PeopleMetrics's features include Embedded Survey Forms, and Personalization. and PeopleMetrics support capabilities include 24/7 Support, Email Support, Chat Support, etc. also PeopleMetrics analytics capabilities include Custom Reports, and Analytics.

Reviews

"...PeopleMetrics makes it simple to personalize each customer interaction based on their feedback...." Peer review

PeopleMetrics, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

PeopleMetrics aids clients in enhancing patient, customer, and employee experiences through enterprise software and expert services. Full implementation and PX, CX, EX expertise are provided.

Popular Business Setting

for PeopleMetrics

Top Industries

  • Oil & Energy

Popular in

PeopleMetrics is popular in Oil & Energy, and is widely used by

Comprehensive Insights on PeopleMetrics Use Cases

What Are the key features of PeopleMetrics for Collecting Feedback?

What makes PeopleMetrics ideal for Competitive Intelligence?

What solutions does PeopleMetrics provide for Engaging Conversational Surveys?

7+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well PeopleMetrics solved their Customer Feedback Management needs. Cuspera uses 169 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Pharmaceuticals

CASE STUDY Ultragenyx

PeopleMetrics designed a survey for Ultragenyx to measure new patient awareness and perceptions of the onboarding process. Ultragenyx wanted to better serve their high impact customers in the special...ty pharma industry. The survey gave Ultragenyx a full view of the patient journey and revealed unmet needs. Ultragenyx used the findings to improve hiring and make onboarding and treatment more efficient. Customer satisfaction increased as a result.

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Pharmaceuticals

CASE STUDY Vertex

PeopleMetrics helped Vertex, a pharmaceutical company, improve how they talk to customers. Vertex wanted to know the best way to share information and understand what patients and health care profess...ionals think. PeopleMetrics made a survey focused on key topics like program perception and contact frequency. The survey was sent after recent interactions and to health care professionals. Vertex used the results to make their messages clearer and more effective. Customer response increased by 82% during the survey.

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Education

CASE STUDY University of Maryland – Baltimore County

PeopleMetrics helped University of Maryland – Baltimore County improve its marketing and recruitment. The university wanted more students in non-STEM programs. PeopleMetrics used research with studen...ts, parents, and counselors to find out what matters in college choices. The research showed how UMBC was seen and tested new messages. UMBC used the data to change its marketing and reach its goals.

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Transportation/Trucking/Railroad

CASE STUDY U.S. Xpress

PeopleMetrics helped U.S. Xpress with a rebrand. U.S. Xpress wanted to know how the freight market saw them and how a new brand would be received. PeopleMetrics interviewed over 200 experts, shippers..., and drivers for feedback. The research showed the new brand idea would be received well. U.S. Xpress used these results to move forward and became a leading trucking and shipping carrier.

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Pharmaceuticals

CASE STUDY Travere Therapeutics

PeopleMetrics helped Travere Therapeutics understand how customers saw their new prescription medicine. PeopleMetrics created a survey to find out where customers learned about the medicine, how much... they knew, and what worried them. After using the survey results, satisfaction scores for the medicine went up 15%. Detractors dropped by 6%. Product perception rose from 78% to 92%. Feelings of support from Travere increased from 83% to 93%. Travere used these insights to improve messaging and boost satisfaction.

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Education

CASE STUDY University of Connecticut (UConn)

PeopleMetrics helped UConn understand its reputation beyond basketball. UConn wanted to know how people saw the university outside of sports. PeopleMetrics created a survey for leaders, alumni, donor...s, students, and employers. UConn used the survey results to launch a new campaign. The campaign used videos, social media, and new signs to show UConn's strengths in other areas.

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3-Step Plan to Boost CX Program

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Peers used PeopleMetrics for Collecting feedback and competitive intelligence

PeopleMetrics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (18)
Analytics

4.01/5 ★

Read Reviews (13)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (18)
Analytics

4.01/5 ★

Read Reviews (13)

Software Failure Risk Guidance

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for PeopleMetrics

Top Failure Risks for PeopleMetrics

PeopleMetrics, Inc. Profile

Company Name

PeopleMetrics, Inc.

Company Website

https://www.peoplemetrics.com/

HQ Location

100 N 18th St, Suite 820, Philadelphia, PA 19103, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE