Pindrop® Protect Overview

Next-caller identifies inbound phone numbers and boosts sales conversion with real-time caller data. Phone spoofing fraud is detected, and inbound calls are routed intelligently.

This is a summary of the comprehensive capabilities and benefits of Pindrop® Protect based on over 29 insights from peer reviews, customer testimonials, and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Pindrop® Protect, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Pindrop® Protect is right for your needs? Our Cuspera AI engine can evaluate how Pindrop® Protect fits your specific business needs, industry, and context. Get your personalized assessment report today.

Pindrop® Protect supports business activities such as:

  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
  • Rating And Review Management
  • Helpdesk Management
  • Lead Qualification: Technographic

Pindrop® Protect can help you with many business goals, such as Enhance Customer Relationships. It can help manage these activities if you use Phone Calls for these needs.

Pindrop® Protect Reviews

11 buyers and buying teams have used Cuspera to assess how well Pindrop® Protect solved their Contact Center Software needs. Cuspera uses 29 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.

Business Priorities

Enhance Customer Relationships is the most popular business priority peers achieved using Pindrop® Protect.

Other priorities:

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Use Cases

Peers recommend Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management , as the business use cases that they have been most satisfied while using Pindrop® Protect.

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Case Studies

COMPANY CASE STUDIES
Pindrop® Protect case study

Fortune 100 utilities company (one of America’s leading energy holding companies)
CASE STUDY Fortune 100 utilities company (one of America’s leading energy holding companies)

Pindrop solutions helped a Fortune 100 utilities company boost security and cut call times in their contact center. The company faced challenges with fraud, inefficient authentication, and servicing 800,000 customers without Social Security numbers. Pindrop enabled better customer identification in... the IVR, reduced authentication steps, and improved fraud detection. The company projected a $1.7 million return on investment in the first year. After implementation, the number of callers asked for a Social Security number dropped by 55% month-over-month.

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Pindrop® Protect case study

Huge Insurance Co.
CASE STUDY Huge Insurance Co.

Pindrop Passport helped Huge Insurance Co. cut average handle times and improve customer relations. The company faced slow customer resolutions and staff distrust due to outdated authentication. Pindrop Passport enabled passive multifactor authentication, removing the need for knowledge-based quest...ions. The solution authenticated 88% of calls before agent connection. Huge Insurance Co. saved $864,000 and reduced call times by 60 seconds per call.

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Pindrop® Protect case study

90-year-old credit union with $7.3B in assets
CASE STUDY 90-year-old credit union with $7.3B in assets

Pindrop Protect and Pindrop Passport helped a 90-year-old credit union with $7.3B in assets cut average handle time by 66% in just 90 days. The credit union faced rising fraud and complex risks from both business and consumer members. Pindrop solutions let agents quickly identify and authenticate c...allers, reducing call time from 54 seconds to 18 seconds. The tools also helped spot repeat fraudsters and improved member experience. The credit union needed a solution to fight fraud and make call handling faster and safer.

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Based on peer insights

Cuspera recommends Pindrop® Protect for

Use Cases Measuring Net Promoter Score , Measuring Customer Satisfaction , Rating And Review Management
Medium Phone Calls
Business Priority Enhance Customer Relationships

IT and Other Capabilities

for Pindrop® Protect

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (DATA) RATINGS AND REVIEWS
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
Phone Support

3.41/5 ★

Read Reviews (3)
24/7 Support

2.16/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
AI Powered

3.25/5 ★

Read Reviews (2)
Analytics

2.99/5 ★

Read Reviews (1)
Custom Reports

1.95/5 ★

Read Reviews (1)

Software Failure Risk Guidance

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for Pindrop® Protect

Top Failure Risks for Pindrop® Protect

Vendor Profile Details

Company Name

Pindrop.

Company Website

https://www.pindrop.com/

HQ Location

123 William St, New York, 10038, US

Employees

101-250

Social

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Financials

SERIES A