Plumsail HelpDesk Overview

Here’s the scoop on Plumsail HelpDesk! We've gathered over 31 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Plumsail HelpDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Plumsail HelpDesk is right for your needs? Our Cuspera AI engine can evaluate how Plumsail HelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

Plumsail HelpDesk supports business activities such as:

  • Helpdesk Management
  • Workflow Management

As a solution, Plumsail HelpDesk's capabilities include Ticketing.

Reviews

"...Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support...." Peer review

Plumsail HelpDesk Reviews

44 buyers and buying teams have used Cuspera to assess how well Plumsail HelpDesk solved their Help Desk needs. Cuspera uses 31 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using Plumsail HelpDesk.

See all use cases

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.37/5 ★

Read Reviews (15)

"...You can customize triggers , tickets views , templates, forms , reports , statuses and the way your HelpDesk looks like . ..." Why Plumsail HelpDesk?
Workflow Management

3.14/5 ★

Read Reviews (1)

"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk?
PEER EXPERIENCES
Helpdesk Management

4.37/5 ★

Read Reviews (15)

"...You can customize triggers , tickets views , templates, forms , reports , statuses and the way your HelpDesk looks like . ..." Why Plumsail HelpDesk?
Workflow Management

3.14/5 ★

Read Reviews (1)

"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk?

Based on peer insights

Cuspera recommends Plumsail HelpDesk for

Use Cases Helpdesk Management , Workflow Management
Features Ticketing

Peer and Expert Opinion on Features

for Plumsail HelpDesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

2.74/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

2.74/5 ★

Read Reviews (5)

IT and Other Capabilities

for Plumsail HelpDesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

3.32/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

3.32/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.81/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.81/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Plumsail HelpDesk

Top Failure Risks for Plumsail HelpDesk

Vendor Profile Details

Company Name

Plumsail

Company Website

https://plumsail.com/

HQ Location

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE