Plumsail HelpDesk Overview
Here’s the scoop on Plumsail HelpDesk! We've gathered over 31 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Plumsail HelpDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Plumsail HelpDesk is right for your needs? Our Cuspera AI engine can evaluate how Plumsail HelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Plumsail HelpDesk supports business activities such as:
- Helpdesk Management
- Workflow Management
As a solution, Plumsail HelpDesk's capabilities include Ticketing.
Reviews
"...With Plumsail helpdesk we manage all customers requests...." Peer review by Administrator
Plumsail HelpDesk Reviews
44 buyers and buying teams have used Cuspera to assess how well Plumsail HelpDesk solved their Help Desk needs. Cuspera uses 31 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Use Cases
Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using Plumsail HelpDesk.
Read Peer Reviews and Expert Experience for Business Use Cases
BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
---|---|---|
Helpdesk Management |
4.37/5 ★ |
"...You can customize triggers , tickets views , templates, forms , reports , statuses and the way your HelpDesk looks like . ..." Why Plumsail HelpDesk? |
Workflow Management |
3.14/5 ★ |
"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk? |
PEER EXPERIENCES | |
---|---|
Helpdesk Management |
4.37/5 ★ |
"...You can customize triggers , tickets views , templates, forms , reports , statuses and the way your HelpDesk looks like . ..." Why Plumsail HelpDesk? |
|
Workflow Management |
3.14/5 ★ |
"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk? |
Peer and Expert Opinion on Features
for Plumsail HelpDesk
- Low
- Medium
- High
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (5) |
FEATURES | RATINGS AND REVIEWS |
---|---|
Ticketing | Read Reviews (5) |
IT and Other Capabilities
for Plumsail HelpDesk
- Low
- Medium
- High
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (1) |
Data Import | Read Reviews (1) |
CAPABILITIES (DATA) | RATINGS AND REVIEWS |
---|---|
Data Export | Read Reviews (1) |
Data Import | Read Reviews (1) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (8) |
CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
---|---|
24/7 Support | Read Reviews (8) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (2) |
CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (2) |
Software Failure Risk Guidance
?for Plumsail HelpDesk
Top Failure Risks for Plumsail HelpDesk
Vendor Profile Details
Company Name
Plumsail
Company Website
https://plumsail.com/HQ Location
Employees
11-50
Social
Financials
PRIVATE