Plumsail HelpDesk Overview

Plumsail HelpDesk enhances SharePoint by integrating third-party tools. Users benefit from extended functionality and improved efficiency.

Here's the scoop on Plumsail HelpDesk! We've gathered over 31 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.

Plumsail HelpDesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Do you need to check if Plumsail HelpDesk is right for your needs? Our Cuspera AI engine can evaluate how Plumsail HelpDesk fits your specific business needs, industry, and context. Get your personalized assessment report today.

Plumsail HelpDesk supports business activities such as:

  • Helpdesk Management
  • Workflow Management

As a solution, Plumsail HelpDesk's capabilities include Ticketing.

Reviews

"...Plumsail HelpDesk is a ready-made tool for SharePoint that helps you to make your customers happy with quick and efficient support...." Peer review

Plumsail HelpDesk Reviews

44 buyers and buying teams have used Cuspera to assess how well Plumsail HelpDesk solved their Help Desk needs. Cuspera uses 31 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Use Cases

Peers recommend Helpdesk Management , Workflow Management , as the business use cases that they have been most satisfied while using Plumsail HelpDesk.

Read Peer Reviews and Expert Experience for Business Use Cases

BUSINESS USE CASES RATINGS CUSTOMER AND EXPERT EXPERIENCES
Helpdesk Management

4.37/5 ★

Read Reviews (15)

"...With Plumsail helpdesk we manage all customers requests...."
Workflow Management

3.14/5 ★

Read Reviews (1)

"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk?
PEER EXPERIENCES
Helpdesk Management

4.37/5 ★

Read Reviews (15)

"...With Plumsail helpdesk we manage all customers requests...." Peer review by Administrator
Workflow Management

3.14/5 ★

Read Reviews (1)

"...Workflows are included Automate all the routine you can easily bring your customized workflows into your support process. ..." Why Plumsail HelpDesk?

Customer Stories

advantegy GmbH - Information Technology And Services

Plumsail Forms helped advantegy GmbH build a web shop for SharePoint Online. The company needed a better way to manage assets like IT equipment and office supplies. They used Plumsail Forms to let em...ployees request and track resources in their Microsoft 365 intranet. The solution made asset management easier and improved process visibility. Employees now use a simple interface to request and manage company assets.

Read more →

Burrun Dalai Aboriginal Corporation - Non Profit Organization Management

Plumsail HelpDesk for SharePoint helped Burrun Dalai Aboriginal Corporation streamline communication and support tasks. The non-profit needed a help desk system integrated with their SharePoint intra...net to manage compliance and support for remote staff. Automated features in Plumsail HelpDesk improved task recording, prioritization, and day-to-day operations. The solution enabled the team to focus on supporting Aboriginal children and families across New South Wales. Staff found the system easy to use and essential for their mission-driven work.

Read more →

CWP Global - Utilities

Plumsail Forms for SharePoint helped CWP Global automate their performance review process. The company moved both grid-connected and green hydrogen business reviews fully online. This digital solutio...n improved operational effectiveness and streamlined evaluations. CWP Global now manages performance appraisals with more precision and flexibility. The new system supports their focus on innovation and continuous improvement in renewable energy.

Read more →

EFAFLEX - Manufacturing

Plumsail Forms for SharePoint helped EFAFLEX automate leave requests. EFAFLEX needed to move their leave management from SharePoint On-Premise to SharePoint Online. Their old form tool was hard to up...date and change. Plumsail Forms made it easy to design and manage leave request forms. EFAFLEX now handles leave requests faster and with less effort. Over 1,400 employees benefit from the new system.

Read more →

Erevena - Human Resources

Plumsail Documents helped Erevena automate document creation and survey formatting. Before, Erevena spent too much time on manual paperwork and formatting survey responses. With Plumsail Documents an...d Zapier, they now fill documents automatically and save them to a shared library. This change cut down time spent on survey formatting and boosted productivity. Erevena plans to use Plumsail Documents for more business processes to improve efficiency.

Read more →

Fundattio - Financial Services

Plumsail Documents helped Fundattio automate technical document creation. The financial advisory firm reduced time spent on writing documents by 60%. Employees now fill out forms, and data automatica...lly populates document templates. This automation eliminated errors and sped up processes. Fundattio increased productivity and saved money using Plumsail Documents.

Read more →

Based on peer insights

Cuspera recommends Plumsail HelpDesk for

Use Cases Helpdesk Management , Workflow Management
Features Ticketing

Peer and Expert Opinion on Features

for Plumsail HelpDesk

  • Low
  • Medium
  • High
FEATURES RATINGS AND REVIEWS
Ticketing

2.74/5 ★

Read Reviews (5)
FEATURES RATINGS AND REVIEWS
Ticketing

2.74/5 ★

Read Reviews (5)

IT and Other Capabilities

for Plumsail HelpDesk

  • Low
  • Medium
  • High
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

3.32/5 ★

Read Reviews (1)
CAPABILITIES (DATA) RATINGS AND REVIEWS
Data Export

3.42/5 ★

Read Reviews (1)
Data Import

3.32/5 ★

Read Reviews (1)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5 ★

Read Reviews (8)
CAPABILITIES (SUPPORT) RATINGS AND REVIEWS
24/7 Support

4.19/5 ★

Read Reviews (8)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.81/5 ★

Read Reviews (2)
CAPABILITIES (OTHER) RATINGS AND REVIEWS
Custom Reports

2.81/5 ★

Read Reviews (2)

Software Failure Risk Guidance

?

for Plumsail HelpDesk

Top Failure Risks for Plumsail HelpDesk

Vendor Profile Details

Company Name

Plumsail LLC

Company Website

https://plumsail.com/

HQ Location

Employees

11-50

Social

Financials

PRIVATE