Pointillist Analytics Overview
Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.
Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.
Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.
Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Pointillist Analytics Use Cases
How does Pointillist Analytics address your Customer Feedback Management Challenges?
What makes Pointillist Analytics ideal for Engagement Management?
How can Pointillist Analytics optimize your Helpdesk Management Workflow?
How can Pointillist Analytics enhance your Lifetime Value Management process?
17+ more Business Use Cases
107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Case Studies
CASE STUDY Banco Solidario
CASE STUDY Brighton and Hove Albion Football Club
CASE STUDY Tokio Marine Management Australasia
CASE STUDY Universal Assistance
CASE STUDY Carestream Dental
CASE STUDY Conrad Electronic
Peers used Pointillist Analytics for customer feedback management and engagement management
Pointillist Analytics Competitors
Pointillist Analytics Features
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| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
Software Failure Risk Guidance
?for Pointillist Analytics
Overall Risk Meter
Top Failure Risks for Pointillist Analytics
Genesys Cloud Services, Inc News
EXL and Genesys collaborate to transform customer experiences with AI-driven insights and intelligent orchestration
EXL and Genesys have partnered to enhance customer experiences using AI-driven insights and intelligent orchestration. This collaboration integrates EXL's data and AI capabilities with the Genesys Cloud platform, enabling enterprises to leverage real-time customer insights for improved engagement and business outcomes. The joint offering targets industries such as insurance, banking, healthcare, and retail, aiming to boost customer satisfaction and operational efficiency.
AI-Powered Contact Center as a Service Vendors Battle for Market Share in 2025
Genesys, along with NICE and Amazon Connect, leads the Contact Center as a Service (CCaaS) market in seat count, driven by AI innovations. A recent market report highlights these vendors as top performers due to their AI-enhanced platforms, which boost revenue per seat and support scalable CX modernization. The report emphasizes the strategic role of AI in transforming contact centers from cost centers to experience hubs.
Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom
DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.
Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences - Business Wire
Genesys has launched Genesys Cloud AI Studio, a centralized platform for building and managing AI-powered customer experience solutions. The first feature, Genesys Cloud AI Guides, lets businesses create no-code virtual agents capable of handling complex, multi-step interactions and initiating enterprise workflows. The platform emphasizes responsible, agentic AI and aims to streamline deployment of advanced customer engagement tools.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
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Financials
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