Pointillist Analytics Overview
Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.
Use Cases
Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.
Business Priorities
Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.
Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data
Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.
Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.
Pointillist Analytics, Adobe Campaign, Pega Platform, Acquia Marketing Cloud, Medallia Experience Orchestration, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Comprehensive Insights on Pointillist Analytics Use Cases
Why is Pointillist Analytics the best choice for Customer Feedback Management?
What solutions does Pointillist Analytics provide for Engagement Management?
How does Pointillist Analytics facilitate Helpdesk Management?
How does Pointillist Analytics facilitate Lifetime Value Management?
17+ more Business Use Cases
107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Peers used Pointillist Analytics for customer feedback management and engagement management
Pointillist Analytics Competitors
Pointillist Analytics Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (14) |
| Analytics | Read Reviews (90) |
| Custom Reports | Read Reviews (84) |
Software Failure Risk Guidance
?for Pointillist Analytics
Overall Risk Meter
Top Failure Risks for Pointillist Analytics
Genesys Cloud Services, Inc News
Genesys Recognized in Gartner Peer Insights Voice of the Customer for Enterprise Conversational AI Platforms
Genesys is recognized as a Strong Performer in the 2024 Gartner Peer Insights Voice of the Customer report for Enterprise Conversational AI Platforms, with high ratings for its AI capabilities in enhancing customer and employee experiences.
Genesys Named a Leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for 10th Consecutive Year - Business Wire
Genesys has been recognized as a leader in the 2024 Gartner Magic Quadrant for Contact Center as a Service for the 10th year.
Modivcare Boosts Health Care Experiences with Genesys Cloud AI - Business Wire
Modivcare is enhancing healthcare experiences by using Genesys Cloud AI technology.
Genesys Cloud Services, Inc Profile
HQ Location
2001 Junipero Serra BlvdDaly City, CA 94014, USA
Employees
5001-10000
Social
Financials
PRIVATE
Get a personalised risk report for Pointillist Analytics
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
Pointillist Analytics may get in touch with you regarding your request.
Request Custom Quote
Genesys Cloud Services, Inc will get in touch with you regarding your request.