Pointillist Analytics Overview

Pointillist-analytics: Genesys was named a 2022 Leader in Journey Orchestration Platforms by Forrester Wave™. Comprehensive journey analysis is offered for any timeframe and customer.

Use Cases

Customers recommend Customer Feedback Management, Engagement Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using Pointillist Analytics.

Other use cases:

  • Cross Selling
  • Lifetime Value Management
  • Upselling
  • Segmentation And Targeting
  • Competitive Intelligence
  • Training & Onboarding
  • Campaign Management
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Business Priorities

Enhance Customer Relationships and Improve ROI are the most popular business priorities that customers and associates have achieved using Pointillist Analytics.

Other priorities:

  • Acquire Customers
  • Increase Customer Life Time Value
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Pointillist Analytics Use-Cases and Business Priorities: Customer Satisfaction Data

Pointillist Analytics works with different mediums / channels such as Phone Calls. Mobile. and Video.

Pointillist Analytics's features include Dashboard, Personalization, Feedback Surveys, etc. and Pointillist Analytics support capabilities include 24/7 Support, AI Powered, Chat Support, etc. also Pointillist Analytics analytics capabilities include Analytics, and Custom Reports.

Pointillist Analytics, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Pointillist Analytics Use Cases

What benefits does Pointillist Analytics offer for Customer Feedback Management?

How efficiently Does Pointillist Analytics manage your Engagement Management?

What Are the key features of Pointillist Analytics for Helpdesk Management?

What solutions does Pointillist Analytics provide for Lifetime Value Management?

17+ more Business Use Cases

107 buyers and buying teams have used Cuspera to assess how well Pointillist Analytics solved their Customer Journey and Experience needs. Cuspera uses 418 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.

Case Studies

CASE STUDY Lighthouse Works

Genesys Cloud CX helped Lighthouse Works support blind and low-vision agents. The platform enabled personalized customer experiences at scale. Lighthouse Works used AI-powered tools to improve contac...t center operations. The solution made it easier for agents to work efficiently. The case highlights how Genesys technology supports accessibility in customer service.

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CASE STUDY Global Payments

Genesys Cloud CX helped Global Payments improve customer experience. The solution uses AI-powered experience orchestration and contact center software. Global Payments can now deliver personalized ex...periences at scale. The platform supports digital customer engagement and workforce management. The case highlights the benefits of cloud architecture and automation for better service.

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Banking

CASE STUDY Oney Bank

Genesys Cloud CX helped Oney Bank improve customer experience in banking. The solution enabled seamless, personalized interactions across channels. Oney Bank used AI-powered tools to manage customer ...journeys and automate tasks. The platform supported secure and scalable operations. Oney Bank built trust and loyalty with better service. The case highlights the impact of Genesys Cloud CX in the banking industry.

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Banking

CASE STUDY HSBC

Genesys Cloud AI orchestration helps HSBC improve customer experience. HSBC predicts $60 million in three-year value from using Genesys Cloud. The solution uses AI to personalize and automate custome...r interactions. HSBC benefits from better customer engagement and efficiency. The platform supports large-scale banking operations. HSBC trusts Genesys for digital transformation in banking.

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CASE STUDY Naturgy

Genesys Cloud CX helped Naturgy improve their contact center. Naturgy used Genesys to deliver better customer experiences. The solution included AI-powered experience orchestration. Naturgy aimed to ...personalize interactions and drive efficiency. The case highlights how Genesys supports customer engagement at scale.

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Banking

CASE STUDY SBI Securities

Genesys Cloud CX helped SBI Securities improve their contact center. The platform enabled personalized customer experiences at scale. SBI Securities used AI-powered tools to optimize customer engagem...ent. The solution supported seamless banking interactions across channels. The case highlights the benefits of cloud-based contact center software for the banking industry.

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lightning

Peers used Pointillist Analytics for customer feedback management and engagement management

Pointillist Analytics Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.68/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (90)
Custom Reports

4.67/5 ★

Read Reviews (84)

Software Failure Risk Guidance

?

for Pointillist Analytics

Overall Risk Meter

Low Medium High

Top Failure Risks for Pointillist Analytics

Genesys Cloud Services, Inc News

Customer

Arkan Powers DHLs Genesys Cloud CX Rollout Across the Middle East in Collaboration with British Telecom

DHL Express has expanded its deployment of the Genesys Cloud CX platform across Kuwait, Qatar, and Jordan, integrating local PSTN lines using Arkan Genesys Cloud Connect. Managed globally by British Telecom, this rollout supports DHLs regional digital transformation. The solution leverages Arkans SBCaaS for secure, compliant, high-quality voice integration with Genesys Cloud CX in complex Middle Eastern markets.

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Product

Introducing Genesys Cloud AI Studio: Empowering Businesses with Responsible, Agentic AI for Transformational Customer Experiences - Business Wire

Genesys has launched Genesys Cloud AI Studio, a centralized platform for building and managing AI-powered customer experience solutions. The first feature, Genesys Cloud AI Guides, lets businesses create no-code virtual agents capable of handling complex, multi-step interactions and initiating enterprise workflows. The platform emphasizes responsible, agentic AI and aims to streamline deployment of advanced customer engagement tools.

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Partnership

Four Inc. Collaborates with Genesys to Deliver Enhanced Customer Experience Solutions to the Public Sector

Four Inc. and Genesys formed a partnership to deliver Genesys AI-powered cloud contact center solutions to public sector organizations. The collaboration enables government agencies to access advanced customer experience technology, improving citizen engagement and operational efficiency through Genesys Cloud.

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Product

MyPureCloud/terraform-provider-genesyscloud

The MyPureCloud/terraform-provider-genesyscloud project provides a Terraform provider for automating the deployment and management of Genesys Cloud resources. This open-source integration enables infrastructure-as-code workflows for contact center and customer experience solutions on the Genesys Cloud platform.

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Genesys Cloud Services, Inc Profile

Company Name

Genesys Cloud Services, Inc

Company Website

https://www.genesys.com/

Year Founded

1990

HQ Location

2001 Junipero Serra BlvdDaly City, CA 94014, USA

Employees

5001-10000

Social

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Financials

PRIVATE