ProProfs Knowledge Base Software Overview

ProProfs offers a knowledge base software to create internal resources or customer help centers, reducing support tickets by up to 80%. A free start option is available.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Knowledge Base Software.

Other use cases:

  • Content Management
  • White Labeling
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Analytics
  • Products & Pricelist Management
  • Training & Onboarding
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using ProProfs Knowledge Base Software.

Other priorities:

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ProProfs Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Knowledge Base Software works with different mediums / channels such as Website. Chat. and Video.

ProProfs Knowledge Base Software's features include Ticketing, and Templates. and ProProfs Knowledge Base Software support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ProProfs Knowledge Base Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options...." Peer review by Leonardo H, Product Manager, Telecommunications

ProProfs Knowledge Base Software, Helpjuice, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Knowledge Base Software

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ProProfs Knowledge Base Software is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

ProProfs Knowledge Base Software Customer wins, Customer success stories, Case studies

What benefits does ProProfs Knowledge Base Software offer for Knowledge Management?

What benefits does ProProfs Knowledge Base Software offer for Helpdesk Management?

How can ProProfs Knowledge Base Software enhance your Collaboration process?

What benefits does ProProfs Knowledge Base Software offer for Content Management?

14 buyers and buying teams have used Cuspera to assess how well ProProfs Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

University of Zurich - Education - Very Large

ProProfs Quiz Maker helped University of Zurich modernize its assessment process. The Swiss National Work and Health Program faced heavy workloads from essay-based exams. ProProfs enabled online quiz...zes for pre-assignments and module exams. This reduced grading workload and made assessments less overwhelming for students. The tool also gave insights into student learning and teaching effectiveness.

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Sustainable Electronics Recycling International (SERI) - Non Profit Organization Management - Medium

ProProfs helped Sustainable Electronics Recycling International (SERI) scale auditor training to over 1000 companies in 41 countries. SERI faced challenges tracking trainee progress and quiz results ...manually, which was inefficient and error-prone. ProProfs automated quizzes, provided permanent transcripts, and delivered data-driven insights. This improved efficiency, accuracy, and allowed SERI to expand its global reach. SERI rated ProProfs support as a 10 for accessibility and helpfulness.

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lightning

Peers used ProProfs Knowledge Base Software for knowledge management and helpdesk management

ProProfs Knowledge Base Software Competitors

ProProfs Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for ProProfs Knowledge Base Software

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Knowledge Base Software

ProProfs News

M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE