ProProfs Knowledge Base Software Overview

ProProfs offers a knowledge base software to create internal resources or customer help centers, reducing support tickets by up to 80%. A free start option is available.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Knowledge Base Software.

Other use cases:

  • Content Management
  • White Labeling
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Analytics
  • Products & Pricelist Management
  • Training & Onboarding
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using ProProfs Knowledge Base Software.

Other priorities:

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ProProfs Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Knowledge Base Software works with different mediums / channels such as Website. Chat. and Video.

ProProfs Knowledge Base Software's features include Ticketing, and Templates. and ProProfs Knowledge Base Software support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ProProfs Knowledge Base Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...ProProfs Knowledge Base Software is a powerful tool used to create a private and public knowledge base for employees and customers, respectively...." Peer review

ProProfs Knowledge Base Software, Helpjuice, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Knowledge Base Software

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ProProfs Knowledge Base Software is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ProProfs Knowledge Base Software Use Cases

What Are the key features of ProProfs Knowledge Base Software for Knowledge Management?

How can ProProfs Knowledge Base Software enhance your Helpdesk Management process?

What Are the key features of ProProfs Knowledge Base Software for Collaboration?

What Are the key features of ProProfs Knowledge Base Software for Content Management?

14+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well ProProfs Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ProProfs Knowledge Base Software case study

University of Zurich
Education
Education
CASE STUDY University of Zurich

The University of Zurich streamlined assessments and reduced workload using ProProfs Quiz Maker, resulting in improved efficiency and reduced time spent on administrative tasks.

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ProProfs Knowledge Base Software case study

Sustainable Electronics Recycling International (SERI)
Education
Education
CASE STUDY Sustainable Electronics Recycling International (SERI)

SERI scaled auditor training to 1,000+ companies in 41 countries.

Read More
lightning

Peers used ProProfs Knowledge Base Software for knowledge management and helpdesk management

ProProfs Knowledge Base Software Competitors

ProProfs Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)

Software Failure Risk Guidance

?

for ProProfs Knowledge Base Software

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Knowledge Base Software

ProProfs Feeds

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

24/11/2024 - source

ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE