ProProfs Knowledge Base Software Overview

ProProfs offers a knowledge base software to create internal resources or customer help centers, reducing support tickets by up to 80%. A free start option is available.

Use Cases

Customers recommend Knowledge Management, Helpdesk Management, Collaboration, as the business use cases that they have been most satisfied with while using ProProfs Knowledge Base Software.

Other use cases:

  • Content Management
  • White Labeling
  • Sending & Publishing Communications
  • Engaging And Following Up
  • Social Media Analytics
  • Products & Pricelist Management
  • Training & Onboarding
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Business Priorities

Improve Internal Communications is the most popular business priority that customers and associates have achieved using ProProfs Knowledge Base Software.

Other priorities:

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ProProfs Knowledge Base Software Use-Cases and Business Priorities: Customer Satisfaction Data

ProProfs Knowledge Base Software works with different mediums / channels such as Website. Chat. and Video.

ProProfs Knowledge Base Software's features include Ticketing, and Templates. and ProProfs Knowledge Base Software support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ProProfs Knowledge Base Software analytics capabilities include Custom Reports, and Analytics.

Reviews

"...One of the key features that influenced our decision was the fully featured text editor which allows you to easily create content with advanced formatting options...." Peer review by Leonardo H, Product Manager, Telecommunications

ProProfs Knowledge Base Software, Helpjuice, etc., all belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ProProfs Knowledge Base Software

Top Industries

  • Computer Software
  • Information Technology and Services
  • Telecommunications

Popular in

  • Mid Market
  • Small Business
  • Enterprise

ProProfs Knowledge Base Software is popular in Computer Software, Information Technology And Services, and Telecommunications and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on ProProfs Knowledge Base Software Use Cases

Why is ProProfs Knowledge Base Software the best choice for Knowledge Management?

What makes ProProfs Knowledge Base Software ideal for Helpdesk Management?

How does ProProfs Knowledge Base Software address your Collaboration Challenges?

What makes ProProfs Knowledge Base Software ideal for Content Management?

14+ more Business Use Cases

14 buyers and buying teams have used Cuspera to assess how well ProProfs Knowledge Base Software solved their Knowledge Management needs. Cuspera uses 337 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Non-Profit Organization Management

CASE STUDY The European Association of Science Editors (EASE)

ProProfs Training Maker helped EASE improve workshop certification. EASE needed a way to confirm participant understanding in online courses. ProProfs let them create quizzes and issue certificates b...ased on quiz results. The flexible subscription model kept costs low. EASE saw better engagement and proof of learning for members.

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Restaurants

CASE STUDY WOWorks

ProProfs Training Maker helped WOWorks cut employee training time by 40%. WOWorks struggled with inconsistent training and onboarding across 350+ franchises. ProProfs provided a user-friendly, integr...ated training system with quizzes and digital courses. The white-label feature let WOWorks keep training on-brand. Employees now learn at their own pace, making them more productive from day one. Gamification made training more engaging, boosting operational efficiency.

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Manufacturing

CASE STUDY Thermo Fisher Scientific

ProProfs Quiz Maker helped Thermo Fisher Scientific train over 100 global employees. The company needed to provide training and education to its global sales force, which was hard to manage and grade... manually. With ProProfs, they no longer had to hand-grade nearly 600 exams. The platform generated automatic statistics and detailed reports, making it easy to spot problem questions. The solution was easy to use and provided valuable insights, making training painless and efficient.

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Education

CASE STUDY Towle Driving School

ProProfs Quiz Maker helped Towle Driving School automate student testing. The owner struggled with manual grading and needed a faster way to give and score quizzes. With ProProfs, he sends quizzes by... link and uses a library of over 1,000,000 questions. The software made it easy to create and deliver tests, even during COVID when classes moved online. Real-time results and instant feedback save time and make managing student progress simple. The owner calls ProProfs a lifesaver and a game changer.

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Education

CASE STUDY Taipei University of Technology (NTUT)

ProProfs Quiz Maker helped Professor Ye Chen Lo at Taipei University of Technology save time on weekly law class quizzes. The platform replaced paper quizzes with digital ones, using QR codes for eas...y access and automated grading for instant results. This change let Professor Lo focus more on teaching and less on paperwork. Students got immediate feedback, which increased engagement. Quiz data gave insights to improve teaching and learning materials. Live chat support quickly solved technical issues.

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Information Technology and Services

CASE STUDY Zoho Corporation

ProProfs Quiz Maker helped Zoho Corporation create and host remote quizzes for their attendees. The tool was easy to use, allowing quiz creation in just 5 minutes with a question bank. Zoho liked the... UI-based configuration and auto-generated reports. Instant results and e-certificates made attendees happy and improved productivity. Customer support and automated features were also praised.

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lightning

Peers used ProProfs Knowledge Base Software for knowledge management and helpdesk management

ProProfs Knowledge Base Software Competitors

ProProfs Knowledge Base Software Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.63/5 ★

Read Reviews (25)
Analytics

4.30/5 ★

Read Reviews (8)

Software Failure Risk Guidance

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for ProProfs Knowledge Base Software

Overall Risk Meter

Low Medium High

Top Failure Risks for ProProfs Knowledge Base Software

ProProfs News

M&A

ProProfs Acquires PeopleGoal - citybiz

ProProfs has acquired PeopleGoal, expanding its capabilities in employee engagement and performance management solutions.

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M&A

ProProfs Acquires HR & Performance Goals Management Software PeopleGoal - PR Web

ProProfs has acquired PeopleGoal, a software for HR and performance goals management.

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ProProfs Profile

Company Name

ProProfs

Company Website

https://www.proprofs.com

HQ Location

Los Angeles , Calfornia

Employees

11-50

Social

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Financials

PRIVATE