PublicInput: Product updates, Customer stories, and Insights | 2026 Cuspera

PublicInput helped the City of Virginia Beach engage over 20,000 residents in city projects. The Communications Office used email, social media, public meetings, and an online hub to reach people. Au...tomated analysis and a resident database made it easy to track feedback and follow up. The city collected nearly 275,000 responses on topics like disaster relief and public art. A mobile-friendly site for a mural project got 7,300 participants and 2,483 email signups. This approach increased public trust and made engagement easier.
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PublicInput helped the North Carolina Department of Transportation (NCDOT) centralize data and standardize its public engagement process. NCDOT used PublicInput to connect consultants, improve data a...ccuracy, and automate outreach. The platform streamlined workflows, saved time, and enabled better communication with residents. NCDOT expanded its reach to new stakeholder groups and improved transparency in project planning and delivery.
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PublicInput helped Genesee Transportation Council increase public engagement. The council faced low participation in its nine-county region. They used PublicInput to combine participant lists and sen...d targeted emails, reaching open rates up to 46%. They added more ways for people to join, like surveys, texts, voicemails, and meetings. This led to hundreds of comments, up from just dozens before. The council saw better participation and more voices in their transportation plans.
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PublicInput helped Frederick County, MD improve community engagement. The county used PublicInput to reach non-English speakers and offer live translation in over 100 languages. Staff used the platfo...rm for surveys, public meetings, and budget planning. Residents could give feedback online, by phone, or in person. The county increased outreach to Spanish speakers and made meetings more accessible. Staff could track engagement and set priorities based on public input.
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PublicInput helped the City of Rancho Cucamonga improve citizen engagement. The city faced challenges reaching a diverse population, including many non-English speakers. Using PublicInput, they used ...a mixed-mode approach for outreach and engagement. They built a subscriber list with over 5,000 residents and collected more than 11,000 survey responses for a city event. The platform made it easier for the city to connect with and inform residents.
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PublicInput helped Genesee Transportation Council shift to virtual public engagement during the COVID-19 pandemic. The small team used the platform to reach more residents for their long-range transp...ortation plan. They achieved open rates as high as 52.79%. Virtual meetings, hotlines, and online tools increased flexibility and inclusion. GTC now uses a hybrid approach for ongoing community engagement.
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