QEval Overview
QEval is an intelligent solution for call centers, ensuring quality and compliance. It meets robust needs regardless of campaign size or call and chat volumes.
Use Cases
Customers recommend Coaching, Engaging And Following Up, Engaging On Social Media, as the business use cases that they have been most satisfied with while using QEval.
Business Priorities
Improve Efficiency and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using QEval.
QEval Use-Cases and Business Priorities: Customer Satisfaction Data
QEval works with different mediums / channels such as Social Media, Chat, E-Mail, etc.
QEval's features include Alerts: Popups & Notifications.
Reviews
"...Key features include integrated online coaching for agents, role-based access control, trend reports and recording encryption...." Peer review from Etech Global Services
QEval, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for QEval
Top Industries
- Oil & Energy
- Education
- Utilities
Popular in
- Mid Market
QEval is popular in Oil & Energy, Education, and Utilities and is widely used by Mid Market,
Comprehensive Insights on QEval Use Cases
What makes QEval ideal for Coaching?
What benefits does QEval offer for Engaging And Following Up?
How efficiently Does QEval manage your Helpdesk Management?
5+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well QEval solved their Contact Center Software needs. Cuspera uses 152 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Peers used QEval for coaching and engaging and following up
QEval Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (10) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (32) |
| Analytics | Read Reviews (10) |
Software Failure Risk Guidance
?for QEval
Top Failure Risks for QEval
Etech Global Services Profile
Company Name
Etech Global Services
Company Website
https://www.enterice.com/index.aspxHQ Location
1903 Berry Drive, Nacogdoches, Texas 75964 , US
Employees
11-50
Social
Financials
NA
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See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
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