Questback Feedback Platform Overview

Questback addresses the critical challenge of harnessing customer feedback to drive organizational growth. With over 24 years of expertise, Questback transforms feedback into actionable insights that boost organizational effectiveness and profitability. This platform stands out by offering a unique system that captures and analyzes feedback, providing businesses with the perspectives needed to unlock their full potential. By integrating feedback as a strategic tool, organizations can make informed decisions that align with their goals. Questback's experience management capabilities are trusted by clients worldwide, making it a valuable asset for forward-thinking organizations aiming to leverage customer insights for competitive advantage.

Use Cases

Customers recommend Engaging And Following Up, Collaboration, Automated Workflows, as the business use cases that they have been most satisfied with while using Questback Feedback Platform.

Other use cases:

  • Market Research
  • Follower Management
  • Collecting Feedback
  • Outbound Marketing
  • Helpdesk Management
  • Contract Management
See all use cases See less use cases

Questback Feedback Platform Use-Cases and Business Priorities: Customer Satisfaction Data

Questback Feedback Platform works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.

Questback Feedback Platform's features include Embedded Survey Forms, Alerts: Popups & Notifications, and Dashboard. and Questback Feedback Platform support capabilities include 24/7 Support, AI Powered, Email Support, etc. also Questback Feedback Platform analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Business benefits have included increased engagement, authentic feedback and insight, over 40% reduced costs, rich input into strategic projects and, most importantly, cultural change...." Peer review by Kam Somal, Group Head of Organisational Development, RSA

Questback Feedback Platform, belong to a category of solutions that help Customer Feedback Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Questback is a unique feedback system with over 20 years of experience. Their platform helps organizations reach their full potential.

Popular Business Setting

for Questback Feedback Platform

Top Industries

  • Research

Popular in

  • Small Business

Questback Feedback Platform is popular in Research, and is widely used by Small Business,

Comprehensive Insights on Questback Feedback Platform Use Cases

What Are the key features of Questback Feedback Platform for Engaging And Following Up?

What solutions does Questback Feedback Platform provide for Collaboration?

How can Questback Feedback Platform enhance your Automated Workflows process?

How can Questback Feedback Platform enhance your Market Research process?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Questback Feedback Platform solved their Customer Feedback Management needs. Cuspera uses 278 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Feedback Management needs.

Case Studies

Hospital & Health Care

CASE STUDY Oris Dental

Questback InsightLab helped Oris Dental measure employee engagement during rapid growth. Oris Dental used employee surveys to map loyalty and satisfaction among 144 employees in Sweden. The survey ha...d an 85% response rate and showed a strong eNPS of +21. The results revealed strengths in collaboration and communication, but also highlighted stress in some roles. Oris Dental now uses these insights to improve the work environment and address specific issues like harassment.

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Hospital & Health Care

CASE STUDY Somerset Partnership NHS Trust

Questback’s NHS Staff Community helped Somerset Partnership NHS Trust give a voice to nearly 4,000 staff. The Trust wanted to improve employee retention and engagement. Questback provided a flexible ...platform for staff feedback and patient surveys. The Trust saw better understanding of engagement, improved recruitment, and greater efficiency. They also improved how they measure outcomes and built a platform for future engagement.

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Banking

CASE STUDY Handelsbanken

Handelsbanken used Questback to improve customer feedback collection. Before, they relied on yearly surveys from an external company. These surveys showed high satisfaction but lacked detailed insigh...ts. With Questback, Handelsbanken now gets real-time feedback from customers. Managers and employees can see how they perform and make improvements. The new system gives better insight into sales team performance and customer relationships.

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Consumer Goods

CASE STUDY Oriflame

Oriflame used the Questback platform to improve customer understanding and support product development. They needed a survey tool that gave them full control over data collection and analysis. Questb...ack helped Oriflame gather insights for brand awareness, sustainability, and customer needs. The platform allowed them to run employee surveys, customer research, and market studies. Oriflame valued the flexibility, ease of use, and support from the Questback team.

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Non-Profit Organization Management

CASE STUDY SOS Barnbyar

Questback helped SOS Barnbyar collect data quickly and anonymously from families and children. Before using Questback, SOS Barnbyar struggled to measure the effects of their services with real data. ...The organization needed a tool that would not add extra work for employees and would make data easy to use. Questback provided a solution that let them gather and analyze feedback efficiently. Employees found Questback easy to use and felt it met their needs better than other options.

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Automotive

CASE STUDY Scania

EmployeeQuestâ„¢ helped Scania run regular organizational and social surveys for 16,000 employees. Scania wanted to improve employee engagement and meet safety and regulatory demands. The digital solut...ion let managers send surveys at the right time and keep answers anonymous. This made it easier to collect honest feedback and spot areas for improvement. Scania now processes surveys more efficiently and can act on results to improve the work environment.

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Questback Feedback Platform Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.57/5 ★

Read Reviews (62)
Analytics

4.51/5 ★

Read Reviews (26)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.57/5 ★

Read Reviews (62)
Analytics

4.51/5 ★

Read Reviews (26)

Software Failure Risk Guidance

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for Questback Feedback Platform

Overall Risk Meter

Low Medium High

Top Failure Risks for Questback Feedback Platform

Questback Profile

Company Name

Questback

Company Website

https://www.questback.com/

Year Founded

2000

HQ Location

295 Madison Avenue, 45th Floor New York, NY 10017 United States

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

SERIES B