QuestionPro Communities Overview

QuestionPro Communities enables the creation of engaging online research communities for real-time, accurate insights. Businesses can make informed decisions using this robust community software platform.

Use Cases

Customers recommend Engagement Management, Customer Feedback Management, Offer Management, as the business use cases that they have been most satisfied with while using QuestionPro Communities.

Other use cases:

  • Loyalty Management
  • Lead Qualification: Demographic
  • Contact List Management
  • Lead Engagement
  • Segmentation And Targeting
  • Competitive Intelligence
  • Communication Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Improve Brand Engagement are the most popular business priorities that customers and associates have achieved using QuestionPro Communities.

Other priorities:

See all business priorities See less business priorities

QuestionPro Communities Use-Cases and Business Priorities: Customer Satisfaction Data

QuestionPro Communities works with different mediums / channels such as User Generated Content. Blogs. and Chat.

QuestionPro Communities's features include Feedback Surveys, and Gamification. and QuestionPro Communities support capabilities include Chat Support, 24/7 Support, Email Support, etc. also QuestionPro Communities analytics capabilities include Analytics, and Custom Reports.

Reviews

"...I use Question Pro with my clients as I am a CX consultant that offers VOC services external to the organization so the client provides me with their goals, objectives, and list of customers along with contact and other demographic data, and I design and execute surveys on their behalf...." Peer review by Karl S.

Peer review evidence (same sources as the product rating summary)

"...QuestionPro features customer-panel management, which allows users to engage with customers using different channels, such as surveys, polls, live chats and forums...." Peer review
"...QuestionPro CX analyzes textual feedback of your customers and gain insights from the qualitative data...." Peer review
"...About QuestionPro Communities QuestionPro Communities is a cloud-based community management solution that offers customer-panel management, discussion forums, surveys, polls, live chat, feedback management and customer intelligence functionalities within a suite...." Peer review

QuestionPro Communities, belong to a category of solutions that help Community Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for QuestionPro Communities

Top Industries

  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market

QuestionPro Communities is popular in Information Technology And Services, and is widely used by Small Business, and Mid Market,

QuestionPro Communities Customer wins, Customer success stories, Case studies

How does QuestionPro Communities address your Engagement Management Challenges?

Why is QuestionPro Communities the best choice for Customer Feedback Management?

10 buyers and buying teams have used Cuspera to assess how well QuestionPro Communities solved their Community Management needs. Cuspera uses 173 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Community Management needs.

 

Dubai Chambers Partners with QuestionPro to Set New Intelligence Benchmarks for 160, 000 Businesses

Dubai Chambers has transitioned from Qualtrics to QuestionPro to enhance its member engagement and operational excellence. This strategic move aims to modernize intelligence benchmarks for 160,000 bu...sinesses, focusing on member happiness and actionable insights. The partnership integrates high-fidelity benchmarking and strategic planning, aligning with Dubai's vision for global economic leadership.

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Massachusetts Convention Center Authority - Events Services - Events Services

QuestionPro Surveys helped the Massachusetts Convention Center Authority launch contactless health screening for COVID in under 2 days. The solution let visitors and staff complete health checks on t...heir own devices, replacing paper forms. Over 300 people were screened on the first day. This digital process improved safety and reduced liability for the facility. The switch from event surveys to health screening showed QuestionPro's flexibility and ease of use.

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Field Museum - Non Profit Organization Management - Non-Profit Organization Management

QuestionPro's WorkXO culture assessment helped Field Museum measure and align its workplace culture. Over 300 staff completed the survey, revealing traditionalist tendencies and communication gaps. T...he museum used these insights to create 41 action items focused on improving collaboration and information sharing. Quick wins included brown bag lunches, while bigger changes involved launching a new intranet and online community. The project enabled targeted culture change and ongoing measurement using QuestionPro's employee experience platform.

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National Health Insurance Bahamas - Insurance - Insurance

QuestionPro helped National Health Insurance Bahamas collect feedback using online surveys. NHI used these surveys to track healthcare provider and beneficiary satisfaction. The platform supported qu...ality improvement plans and helped implement Universal Health Coverage. NHI improved healthcare quality and inspection processes. Other national organizations adopted the standards tracked by NHI.

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The University of Newcastle - Education - Education

QuestionPro helped the University of Newcastle cut survey tool costs and improve research and student experience. The university used QuestionPro's Research and Customer Experience solutions to make ...survey research easier and manage data better. They migrated data from their old survey software and trained staff for a smooth transition. The platform enabled fast product enhancements and 24/7 support. This led to better data collection and analysis for research and student feedback.

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American Cancer Society - Non Profit Organization Management - Non-Profit Organization Management

QuestionPro Communities helped the American Cancer Society move the Cancer Prevention Study-3 to an online portal. This shift enabled more frequent, shorter surveys and faster data collection. The ne...w process improved participant engagement and allowed for timely insights. Over 304,000 participants joined the study. The platform supports both paper and online surveys for ongoing research.

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What's new in the QuestionPro Research Suite

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Peers used QuestionPro Communities for engagement management and customer feedback management

QuestionPro Communities Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.72/5 ★

Read Reviews (28)
Custom Reports

4.68/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.72/5 ★

Read Reviews (28)
Custom Reports

4.68/5 ★

Read Reviews (22)

QuestionPro Communities Integrations

QuestionPro Communities integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.34/5 ★

Read Reviews (9)
Data Export

3.90/5 ★

Read Reviews (3)

Caspio

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

PartnerStack

4.61 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Aweber

4.24 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

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for QuestionPro Communities

Top Failure Risks for QuestionPro Communities

QuestionPro Survey Software News

Partnership

QuestionPro and Ario Launch First Platform to Close the Say/Do Gap in Market Research

QuestionPro and Ario have formed a strategic partnership to launch a platform that integrates consumer-consented transaction data with survey insights, bridging the gap between consumer intent and actual behavior. This collaboration provides brands with a comprehensive view of consumer behavior, enabling more informed decision-making.

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M&A

QuestionPro Acquires Fathom

QuestionPro has acquired Fathom to enhance its platform with advanced text analytics capabilities. This acquisition allows QuestionPro to integrate deep analysis of open-ended survey responses, leveraging AI and human oversight for improved data interpretation. The move positions QuestionPro in a higher-value segment, focusing on insights rather than just data collection, and maintains continuity for existing Fathom clients.

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M&A

QuestionPro Acquires Fathom: Revolutionizing AI-Powered Open-Ended Analysis

QuestionPro has acquired Fathom, an AI startup specializing in qualitative research, to enhance its capabilities in analyzing open-ended feedback. This acquisition aims to integrate Fathom's AI technology into QuestionPro's platforms, improving the extraction of insights from customer and employee feedback. The move is expected to provide businesses with deeper understanding and actionable intelligence, enhancing strategic decision-making.

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M&A

QuestionPro Acquires Fathom to Lead in AI-Powered Open-Ended Analysis

QuestionPro has acquired Fathom, a text analytics platform, to enhance its AI-powered research capabilities. This acquisition will integrate Fathom's advanced text analytics into QuestionPro's platform, improving open-ended data analysis with features like thematic coding and multilingual analysis. The move aims to provide organizations with more precise insights from unstructured data, strengthening QuestionPro's leadership in AI-driven survey solutions.

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QuestionPro Survey Software Profile

Company Name

QuestionPro Survey Software

Company Website

https://www.questionpro.com/

Year Founded

2002

HQ Location

9450 SW Gemini Dr #62790 Beaverton, OR 97008-7105 USA

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

PRIVATE