RedPoint Customer Engagement Hub Overview

The RedPoint Customer Engagement Hub™ unifies customer data and determines next-best actions. It orchestrates relevant omnichannel interactions at the customer's speed.

Use Cases

Customers recommend Engagement Management, Campaign Management, Communication Management, as the business use cases that they have been most satisfied with while using RedPoint Customer Engagement Hub.

Other use cases:

  • Call Recording
  • Engaging On Social Media
  • Scheduling Post To Social Media
  • Helpdesk Management
  • Product Marketing
  • Direct Marketing
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Business Priorities

Improve ROI and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using RedPoint Customer Engagement Hub.

Other priorities:

  • Improve Brand Engagement
  • Scale Best Practices
  • Increase Sales & Revenue
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RedPoint Customer Engagement Hub Use-Cases and Business Priorities: Customer Satisfaction Data

RedPoint Customer Engagement Hub works with different mediums / channels such as Omnichannel. E-Mail. Social Media etc.

RedPoint Customer Engagement Hub's features include Personalization, and Recording. and RedPoint Customer Engagement Hub support capabilities include AI Powered, 24/7 Support, Email Support, etc. also RedPoint Customer Engagement Hub analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Creating and scheduling emails for send to customers...." Peer review by Administrator

RedPoint Customer Engagement Hub, belong to a category of solutions that help Marketing Automation. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for RedPoint Customer Engagement Hub

Top Industries

  • Hospitality

Popular in

  • Enterprise

RedPoint Customer Engagement Hub is popular in Hospitality, and is widely used by Enterprise,

Comprehensive Insights on RedPoint Customer Engagement Hub Use Cases

What solutions does RedPoint Customer Engagement Hub provide for Engagement Management?

Why is RedPoint Customer Engagement Hub the best choice for Campaign Management?

How can RedPoint Customer Engagement Hub enhance your Communication Management process?

6+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well RedPoint Customer Engagement Hub solved their Marketing Automation needs. Cuspera uses 181 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Marketing Automation needs.

Case Studies

Pharmaceuticals

CASE STUDY An international pharmaceutical and diagnostics company

Redpoint CDP helped a global pharmaceutical and diagnostics company connect systems and centralize data. The company used the platform to personalize content for healthcare professionals and patients.... Redpoint CDP enabled real-time messaging, persona-based intelligence, and 1:1 personalization. The company launched the platform in eight weeks and integrated data from many sources. Marketers started A/B testing content and business users could easily create segments and journeys.

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Internet

CASE STUDY One of the world’s largest web services companies

Redpoint CDP helped a leading web services company unify customer data from 20 databases. The company gained a single view of each customer and improved real-time decisioning. Offers and messages now... reach customers within milliseconds. Abandoned cart offers are delivered up to 20 times faster. The company achieved real-time decision throughput in under 18 milliseconds and improved marketing ROI across 20 million decisions per day.

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Retail

CASE STUDY Aubuchon Hardware

Redpoint CDP helped Aubuchon Hardware create a personalized, omnichannel experience for its customers. The solution gave Aubuchon a single customer view and real-time data, making emails and website ...content more relevant. Personalized replenishment campaigns increased email open rates and sales. The BOPIS experience improved, with new loyalty members spending 68% more online. Aubuchon saw a significant reduction in duplicate accounts and a rise in in-store purchases from loyalty members using BOPIS.

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Marketing and Advertising

CASE STUDY GuideWell Connect

Redpoint CDP helped GuideWell Connect scale its marketing for health care insurers and providers. GuideWell Connect used Redpoint to manage all customer communications and campaigns in one place. The... platform made onboarding new clients faster and easier. GuideWell Connect cut onboarding costs and time by 60%. Marketing operations costs dropped by 25%. The solution now supports 600 multi-channel marketing programs.

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Banking

CASE STUDY Top mortgage lender

Redpoint CDP helped a top mortgage lender fix siloed data and create a single customer view. The company used Redpoint to build Golden Records for individuals, households, addresses, and loans. This ...gave them a 360-degree view of each customer. They improved identity resolution and data hygiene, leading to better segmentation and real-time updates. Results include dynamic campaign management, reduced customer churn, and more effective advertising spend.

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Marketing and Advertising

CASE STUDY Speedeon Data

Redpoint helped Speedeon Data handle complex data for marketing programs. The old system could not keep up with client requests for more personalized marketing. Redpoint let Speedeon Data automate da...ta flows and improve data quality. The company doubled its monthly customer projects from 500 to 1,000. Speedeon Data now delivers more creative and profitable marketing solutions for its clients.

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Video

Beyond The Launch: A Successful CDP Deployment

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Peers used RedPoint Customer Engagement Hub for engagement management and campaign management

RedPoint Customer Engagement Hub Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (19)
Custom Reports

4.72/5 ★

Read Reviews (16)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.64/5 ★

Read Reviews (14)
Analytics

4.80/5 ★

Read Reviews (19)
Custom Reports

4.72/5 ★

Read Reviews (16)

Software Failure Risk Guidance

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for RedPoint Customer Engagement Hub

Top Failure Risks for RedPoint Customer Engagement Hub

Redtail Technology, Inc News

Partnership

Engagys and Redpoint Global Partner to Transform Health Plan Member Engagement - Business Wire

Engagys and Redpoint Global are working together to improve how health plans engage with their members.

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Redtail Technology, Inc Profile

Company Name

Redtail Technology, Inc

Company Website

https://www.redpointglobal.com/

HQ Location

36 Washington Street, Suite 120, Wellesley Hills, MA 02481, US

Employees

101-250

Social

Facebook Linkedin Twitter

Financials

SERIES D