ReferenceEdge Overview

ReferenceEdge is a native Salesforce app offering a comprehensive customer reference database and management system. It enhances customer reference management within Salesforce.

Use Cases

Customers recommend Content Management, Engagement Management, Campaign Management, as the business use cases that they have been most satisfied with while using ReferenceEdge.

Other use cases:

  • Loyalty Management
  • Workflow Management
  • Partner Marketing
  • Proposal & Quote Management
  • Lifetime Value Management
  • Generation Of New Leads
  • Collaboration
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Business Priorities

Scale Best Practices and Acquire Customers are the most popular business priorities that customers and associates have achieved using ReferenceEdge.

Other priorities:

  • Enhance Customer Relationships
  • Increase Sales & Revenue
  • Improve Efficiency
  • Establish Thought Leadership
See all business priorities See less business priorities

ReferenceEdge Use-Cases and Business Priorities: Customer Satisfaction Data

ReferenceEdge's features include Dashboard, Gamification, Rewards, etc. and ReferenceEdge support capabilities include 24/7 Support, Email Support, Chat Support, etc. also ReferenceEdge analytics capabilities include Custom Reports, and Analytics.

Reviews

"With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700." - Martha C

ReferenceEdge, CrewFire, OptiKPI, Talkable, GrowSurf, etc., all belong to a category of solutions that help Referral Marketing. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ReferenceEdge

Top Industries

  • Computer Software
  • Management Consulting
  • Computer & Network Security

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

ReferenceEdge is popular in Computer Software, Management Consulting, and Computer & Network Security and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on ReferenceEdge Use Cases

What makes ReferenceEdge ideal for Content Management?

What benefits does ReferenceEdge offer for Engagement Management?

How efficiently Does ReferenceEdge manage your Campaign Management?

How efficiently Does ReferenceEdge manage your Loyalty Management?

How efficiently Does ReferenceEdge manage your Workflow Management?

24+ more Business Use Cases

20 buyers and buying teams have used Cuspera to assess how well ReferenceEdge solved their Referral Marketing needs. Cuspera uses 381 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Referral Marketing needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
ReferenceEdge testimonial

Martha C

Sr. Customer Marketing Manager

SailPoint

With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C
ReferenceEdge testimonial

Wendi Wolfgram

Senior Customer Advocacy Manager

A10 Networks

I think what I value the most from ReferenceEdge is the ability to centralize and track the accounts, the contacts, and the content and then have all that tied together. Testimonial By Wendi Wolfgram
ReferenceEdge testimonial

Kate Restaino

Customer Reference Program Manager

Samsara

References are always needed, and we’re saving AEs a significant amount of time and enabling them to find references by themselves—and to find good ones. Testimonial By Kate Restaino
CUSTOMERS TESTIMONIALS
ReferenceEdge testimonial

Martha C

Sr. Customer Marketing Manager

SailPoint

With ReferenceEdge, users are able to self-serve, which allows the reference team to focus on recruiting new references and scaling the program. Since launch, we’ve grown from 120 reference accounts to over 700. Testimonial By Martha C
ReferenceEdge testimonial

Wendi Wolfgram

Senior Customer Advocacy Manager

A10 Networks

I think what I value the most from ReferenceEdge is the ability to centralize and track the accounts, the contacts, and the content and then have all that tied together. Testimonial By Wendi Wolfgram
ReferenceEdge testimonial

Kate Restaino

Customer Reference Program Manager

Samsara

References are always needed, and we’re saving AEs a significant amount of time and enabling them to find references by themselves—and to find good ones. Testimonial By Kate Restaino

Video

Close More Deals with Customer References using ReferenceEdge: Review by Nancy Nardin

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lightning

Peers used ReferenceEdge for content management and engagement management

ReferenceEdge Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (47)
Analytics

4.59/5

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.77/5

Read Reviews (47)
Analytics

4.59/5

Read Reviews (17)

Software Failure Risk Guidance

?

for ReferenceEdge

Overall Risk Meter

Low Medium High

Top Failure Risks for ReferenceEdge

Point of Reference Feeds

Leadership’s Role in Customer Advocacy Success

Senior Executives throughout an organization need to invest in the customer advocate-centric approach that...

The post Leadership’s Role in Customer Advocacy Success appeared first on Point of Reference.

23/05/2024 - source

Rewards & Customer Advocacy Programs

The post Rewards & Customer Advocacy Programs appeared first on Point of Reference.

20/05/2024 - source

Fostering Trust: Continuous Stakeholder Engagement

The post Fostering Trust: Continuous Stakeholder Engagement appeared first on Point of Reference.

24/04/2024 - source

Point of Reference Profile

Company Name

Point of Reference

HQ Location

8050 E. 24th Avenue, Denver, CO 80238, US

Employees

11-50

Social

Financials

PRIVATE