Riverbed Overview

Riverbed's AI-driven observability platform addresses the challenge of maintaining exceptional digital experiences by improving performance and resolving IT issues. It offers a solution for businesses struggling with tool sprawl and the need for seamless user interactions. The platform leverages artificial intelligence to provide insights that enhance digital operations, ensuring reliable and efficient service delivery. This approach not only helps in identifying and fixing issues proactively but also supports an organization's broader strategic goals by delivering consistent user satisfaction and reducing operational complexities.

Use Cases

Customers recommend Collaboration, Competitive Intelligence, Contract Management, as the business use cases that they have been most satisfied with while using Riverbed.

Other use cases:

  • Performance Management
  • Workflow Management
  • Playbook Creation
  • Measuring Customer Satisfaction
  • Products & Pricelist Management
  • Helpdesk Management
  • Offer Management
See all use cases See less use cases

Business Priorities

Improve Efficiency and Improve Digital And Social Presence are the most popular business priorities that customers and associates have achieved using Riverbed.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Enter New Markets Internationally Or Locally
  • Manage Risk
  • Scale Best Practices
See all business priorities See less business priorities

Riverbed Use-Cases and Business Priorities: Customer Satisfaction Data

Riverbed works with different mediums / channels such as Chat. Skype. E-Mail etc.

Riverbed's features include Ticketing, Alerts: Popups & Notifications, and Dashboard. and Riverbed support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also Riverbed analytics capabilities include Analytics, and Custom Reports.

Reviews

"The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service." - Mike Plichta

Riverbed, Quadient CCM platform, Contentsquare, Whatfix, RapidSpike, etc., all belong to a category of solutions that help Digital Experience Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Optimizing digital experiences is made accessible by Riverbed. The full potential of digital possibilities is illuminated and accelerated.

Popular Business Setting

for Riverbed

Top Industries

  • Legal Services

Popular in

  • Enterprise

Riverbed is popular in Legal Services, and is widely used by Enterprise,

Riverbed Customer wins, Customer success stories, Case studies

What benefits does Riverbed offer for Collaboration?

Why is Riverbed the best choice for Competitive Intelligence?

What makes Riverbed ideal for Contract Management?

How efficiently Does Riverbed manage your Performance Management?

11 buyers and buying teams have used Cuspera to assess how well Riverbed solved their Digital Experience Platform needs. Cuspera uses 432 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Digital Experience Platform needs.

CUSTOMERS TESTIMONIALS
Riverbed testimonial

Mike Plichta

PC Experience Supervisor

Winston & Strawn
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta
Riverbed testimonial

Jeremy Hoyland

Managing Partner

Simmons & Simmons
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland
CUSTOMERS TESTIMONIALS
Riverbed testimonial

Mike Plichta

PC Experience Supervisor

Winston & Strawn
The first year of Aternity was amazing. It helped us solve many issues, including some we didn’t know we had. Now Aternity is helping us find out about new problems right away so we can resolve them before they take time away from client service. Testimonial By Mike Plichta
Riverbed testimonial

Jeremy Hoyland

Managing Partner

Simmons & Simmons
Desktops are the core of the business, but we know 50% of users are accessing emails on their mobile device. Mobiles are part of a lawyers’ everyday life. We can deploy applications to mobiles securely, so it makes sense for us to understand how these apps are performing. Testimonial By Jeremy Hoyland

Tietoevry - Information Technology And Services

Riverbed Aternity Digital Experience Management helped Tietoevry migrate over 20,000 devices to Microsoft Intune. The solution enabled a flexible and smooth migration. Tietoevry decreased migration t...ime by 9 months and saved two employees over one year. Employee downtime was reduced, and user experience stayed positive. The company also improved security and productivity during the transformation.

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ELARABY - Consumer Electronics - Very Large

Riverbed helped ELARABY improve network performance and application visibility. ELARABY faced slow application response times and network bottlenecks. Riverbed's solution provided real-time monitorin...g and faster troubleshooting. As a result, ELARABY saw better productivity and user satisfaction. The IT team gained control over their digital infrastructure. Riverbed enabled smoother business operations for ELARABY.

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Princess Alexandra Hospital NHS Trust - Hospital & Health Care - Large

Princess Alexandra Hospital NHS Trust used Riverbed to improve network performance. The hospital faced slow application speeds that affected patient care. Riverbed helped speed up critical applicatio...ns and reduced downtime. Staff now access records faster and provide better service. The solution improved IT reliability for the hospital.

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Global Credit Union - Financial Services

Riverbed helped Global Credit Union gain full visibility into its IT environment. The credit union struggled with isolated monitoring tools and slow problem resolution. Riverbed provided dashboards a...nd actionable insights across 72 locations. This led to faster issue diagnosis, improved security, and better performance. Incident counts dropped by 150-200 per month with auto remediation. Members and employees now enjoy a stable, high-quality experience.

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Global Top 5 Bank - Financial Services

Aternity helped a global top 5 bank cut monthly IT ticket volume by 30%. The bank also reduced mean time to resolution by 20%. They used Aternity Employee Experience for device visibility and automat...ion. The solution supported 40,000 wealth advisors and improved productivity. The bank rolled out 115 remediation scripts and webhook alerts for better support.

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Tietoevry - Information Technology And Services - Very Large

Riverbed Aternity Digital Experience Management helped Tietoevry migrate over 20,000 devices to Microsoft Intune. The solution cut migration time by 9 months and saved two employees over a year of wo...rk. Tietoevry kept employee downtime low and user experience high during the digital transformation. The platform also improved productivity and security for Tietoevry's global workforce.

Read on →

The Key to Brewing a Better User Experience Instant Visibility at the Point of Consumption

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Peers used Riverbed for collaboration and competitive intelligence

Riverbed Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.45/5 ★

Read Reviews (7)
Analytics

4.88/5 ★

Read Reviews (74)
Custom Reports

4.79/5 ★

Read Reviews (31)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.45/5 ★

Read Reviews (7)
Analytics

4.88/5 ★

Read Reviews (74)
Custom Reports

4.79/5 ★

Read Reviews (31)

Software Failure Risk Guidance

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for Riverbed

Overall Risk Meter

Low Medium High

Top Failure Risks for Riverbed

Riverbed Technology News

Product

Riverbed Study Reveals Manufacturing Organizations Doubled AI Investment, Yet Only 37% Fully Prepared to Operationalize AI

Riverbed's survey reveals that while manufacturing organizations have doubled AI investments, only 37% are fully prepared to operationalize AI. The study highlights data quality as a critical factor, with 90% of respondents emphasizing its importance. Despite 87% meeting ROI expectations from AIOps, challenges like data quality and tool consolidation remain. The survey underscores the need for improved network performance and data security in AI strategies.

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Product

Riverbed survey reveals AI readiness gap

Riverbed's 2025 State of AI Readiness for AIOps Report highlights a gap between AI investment and deployment success, with only 10% of projects fully operational. The survey, involving 1,200 global tech professionals, reveals a decline in AI readiness, despite increased spending. The report emphasizes the importance of data quality and network performance, with OpenTelemetry seen as crucial for future AI initiatives.

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Awards

Riverbed Outperforms as Innovator in 2025 GigaOm Radar for AIOps Solutions

Riverbed has been recognized as an Outperformer in the 2025 GigaOm Radar for AIOps Solutions, highlighting its platform strategy and innovation. The report underscores Riverbed's comprehensive observability platform, AI capabilities, and automation at scale. Riverbed's advancements in AI-driven automation and unified data architecture position it as a leader in transforming IT operations with AIOps.

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Executive

Nick Kempt appointed to lead customer success across APJ at Riverbed

Riverbed has promoted Nick Kempt to Director of Customer Success and Professional Services for the Asia Pacific and Japan region. Kempt will lead a team focused on enhancing customer engagement and optimizing the adoption of Riverbed's AIOps and observability solutions. His role aims to align technical expertise with business objectives, improve digital experiences, and drive measurable returns on investment for clients.

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Riverbed Technology Profile

Company Name

Riverbed Technology

Company Website

https://www.riverbed.com/

Year Founded

2004

HQ Location

125 Cambridgepark Drive Cambridge, MA

Employees

101-250

Social

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Financials

SERIES D