Salesforce B2B Commerce Overview

Salesforce-B2B-commerce can revolutionize business operations and increase profits. This guide covers the essentials of B2B ecommerce and its benefits.

Use Cases

Customers recommend Engagement Management, Advertisement, Social Media Analytics, as the business use cases that they have been most satisfied with while using Salesforce B2B Commerce.

Other use cases:

  • Onboarding
  • Account Management
  • Promotion Management
  • Proposal & Quote Management
  • Lifetime Value Management
  • Product Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2B Commerce.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Salesforce B2B Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2B Commerce works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce B2B Commerce's features include Personalization. and Salesforce B2B Commerce support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce B2B Commerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are leveraging CloudCraze to accelerate our B2B customers into market rapidly and rec...." Peer review by Agency

Salesforce B2B Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2B Commerce

Top Industries

  • Internet
  • Information Technology and Services
  • Manufacturing

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Salesforce B2B Commerce is popular in Internet, Information Technology And Services, and Manufacturing and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Salesforce B2B Commerce Use Cases

How can Salesforce B2B Commerce enhance your Engagement Management process?

What makes Salesforce B2B Commerce ideal for Onboarding?

Why is Salesforce B2B Commerce the best choice for Account Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2B Commerce solved their E-Commerce Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce B2B Commerce case study

e.l.f. Cosmetics
NA
CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

Read More
Salesforce B2B Commerce case study

AAA Carolinas
NA
CASE STUDY AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
Salesforce B2B Commerce case study

Best Buy Canada
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CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

Read More
lightning

Peers used Salesforce B2B Commerce for engagement management and advertisement

Salesforce B2B Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)

Software Failure Risk Guidance

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for Salesforce B2B Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2B Commerce

Salesforce, Inc. News

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN

HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.

23/01/2025 - source

HCLTech gets added to Salesforce's AI agent initiative - Techcircle

HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.

23/01/2025 - source

Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today

Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.

15/01/2025 - source

Salesforce, Inc. Feeds

Salesforce director named chief of operations, finance | CFO Dive

Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.

05/02/2025 - source

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

05/02/2025 - source

Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus

Salesforce Inc (CRM) announces a leadership transition involving Robin.

05/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO