Salesforce B2B Commerce Overview

Salesforce-B2B-commerce can revolutionize business operations and increase profits. This guide covers the essentials of B2B ecommerce and its benefits.

Use Cases

Customers recommend Engagement Management, Advertisement, Social Media Analytics, as the business use cases that they have been most satisfied with while using Salesforce B2B Commerce.

Other use cases:

  • Onboarding
  • Account Management
  • Promotion Management
  • Proposal & Quote Management
  • Lifetime Value Management
  • Product Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2B Commerce.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Salesforce B2B Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2B Commerce works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce B2B Commerce's features include Personalization. and Salesforce B2B Commerce support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce B2B Commerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Reporting and Analytics features are also very compelling...." Peer review by Fred S, Sr. Director - Corporate Finance, Legal & Sales IT, Manufacturing

Salesforce B2B Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2B Commerce

Top Industries

  • Internet
  • Information Technology and Services
  • Manufacturing

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Salesforce B2B Commerce is popular in Internet, Information Technology And Services, and Manufacturing and is widely used by Small Business, Large Enterprise, and Enterprise.

Salesforce B2B Commerce Customer wins, Customer success stories, Case studies

What Are the key features of Salesforce B2B Commerce for Engagement Management?

What makes Salesforce B2B Commerce ideal for Onboarding?

What makes Salesforce B2B Commerce ideal for Account Management?

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2B Commerce solved their E-Commerce Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

 

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Panasonic used Salesforce AI to improve its service operations. The company wanted to make service faster and more efficient. They used assistive and autonomous AI tools from Salesforce. This helped ...Panasonic transform how they deliver service. The result was better support for their customers.

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BACA Systems - Manufacturing - Medium

Einstein 1 Sales helped BACA Systems double sales productivity. The sales team used AI to automate emails and call summaries, saving time and boosting engagement. Data Cloud unified information for b...etter insights and personalized recommendations. AppExchange integrations improved delivery operations, saving 5–8 minutes per order and achieving 99.9% shipping accuracy. Salesforce flows automated licensing and admin tasks, freeing up resources for growth.

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lightning

Peers used Salesforce B2B Commerce for engagement management and advertisement

Salesforce B2B Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)

Software Failure Risk Guidance

?

for Salesforce B2B Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2B Commerce

Salesforce, Inc. News

M&A

Salesforce Advances AI Expansion With Cimulate Deal | PYMNTS.com

Salesforce has signed a definitive agreement to acquire Cimulate, enhancing its Agentforce Commerce platform with AI-powered product discovery and agentic commerce capabilities. The integration aims to offer more personalized and conversational shopping experiences. The transaction is expected to close in the first quarter of Salesforce's fiscal year 2027, with Cimulate's team joining Salesforce to support ongoing innovation.

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Executive

Salesforce layoffs continue as high-ranking executives leave - TechTarget

Salesforce is experiencing significant executive departures, including the exits of Adam Evans, Ariel Kelman, Ryan Aytay, and Denise Dresser. These changes come amid ongoing layoffs affecting various teams, including Heroku, which is being sunsetted. CEO Marc Benioff's recent actions and comments have sparked internal controversy, with employees expressing concerns over Salesforce's ethical use of technology.

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Executive

Salesforce (CRM) Implements Layoffs and Executive Changes - GuruFocus

Salesforce has implemented executive changes, appointing six new executives to replace five who left since December. This restructuring aligns with CEO Marc Benioff's strategy to leverage AI, reducing support staff from 9,000 to 5,000 employees.

Read more →
Product

Salesforce to stop selling enterprise Heroku subscriptions, scale back upgrades

Salesforce will cease offering new Enterprise Account subscriptions for its Heroku platform and reduce feature development, focusing instead on cybersecurity and reliability updates. Existing enterprise contracts can be renewed, and credit card users can continue using the platform. This shift aims to prioritize AI capabilities and long-term customer value.

Read more →

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

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Financials

IPO