Salesforce B2B Commerce Overview

Salesforce-B2B-commerce can revolutionize business operations and increase profits. This guide covers the essentials of B2B ecommerce and its benefits.

Use Cases

Customers recommend Engagement Management, Advertisement, Social Media Analytics, as the business use cases that they have been most satisfied with while using Salesforce B2B Commerce.

Other use cases:

  • Onboarding
  • Account Management
  • Promotion Management
  • Proposal & Quote Management
  • Lifetime Value Management
  • Product Marketing
  • Content Management
See all use cases See less use cases

Business Priorities

Increase Sales & Revenue and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce B2B Commerce.

Other priorities:

  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Digital And Social Presence
  • Improve ROI
See all business priorities See less business priorities

Salesforce B2B Commerce Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce B2B Commerce works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce B2B Commerce's features include Personalization. and Salesforce B2B Commerce support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Salesforce B2B Commerce analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Reporting and Analytics features are also very compelling...." Peer review by Fred S, Sr. Director - Corporate Finance, Legal & Sales IT, Manufacturing

Salesforce B2B Commerce, belong to a category of solutions that help E-Commerce Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce B2B Commerce

Top Industries

  • Internet
  • Information Technology and Services
  • Manufacturing

Popular in

  • Small Business
  • Large Enterprise
  • Enterprise

Salesforce B2B Commerce is popular in Internet, Information Technology And Services, and Manufacturing and is widely used by Small Business, Large Enterprise, and Enterprise.

Comprehensive Insights on Salesforce B2B Commerce Use Cases

How can Salesforce B2B Commerce optimize your Engagement Management Workflow?

What benefits does Salesforce B2B Commerce offer for Onboarding?

Why is Salesforce B2B Commerce the best choice for Account Management?

15+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce B2B Commerce solved their E-Commerce Platform needs. Cuspera uses 201 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Platform needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce B2B Commerce case study

Loopio
NA
CASE STUDY Loopio

Loopio fast-tracks growth and RFPs with Salesforce

Read More
Salesforce B2B Commerce case study

Canada Drives
NA
CASE STUDY Canada Drives

Canada Drives accelerates success with Salesforce

Read More
Salesforce B2B Commerce case study

Baptist Health South Florida
NA
CASE STUDY Baptist Health South Florida

Learn how the healthcare provider turns disparate data into a complete patient view at scale.

Read More
lightning

Peers used Salesforce B2B Commerce for engagement management and advertisement

Salesforce B2B Commerce Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.30/5 ★

Read Reviews (2)
Analytics

4.56/5 ★

Read Reviews (19)
Custom Reports

4.24/5 ★

Read Reviews (29)

Software Failure Risk Guidance

?

for Salesforce B2B Commerce

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce B2B Commerce

Salesforce, Inc. News

Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew

Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.

12/01/2025 - source

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.

12/01/2025 - source

How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM

Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.

12/01/2025 - source

Salesforce, Inc. Feeds

Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN

Salesforce.com reported lower-than-expected earnings for the third quarter.

06/12/2024 - source

Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool

Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.

02/12/2024 - source

Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks

Salesforce reported strong financial results for the third quarter of fiscal year 2025.

02/12/2024 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO