Salesforce Customer Self-Service Overview
Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.
Use Cases
Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.
Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.
Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Great software for managing contacts, marketing data and more...." Peer review by Chelsea S, Program Manager, Dance
Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Customer Self-Service
Top Industries
- Information Technology and Services
- Computer Software
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Salesforce Customer Self-Service Use Cases
Why is Salesforce Customer Self-Service the best choice for Engagement Management?
How can Salesforce Customer Self-Service enhance your Advertisement process?
What solutions does Salesforce Customer Self-Service provide for Helpdesk Management?
How can Salesforce Customer Self-Service optimize your Community Building Workflow?
How can Salesforce Customer Self-Service optimize your Contact List Management Workflow?
13+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
COMPANY | INDUSTRY | CASE STUDIES |
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CASE STUDY Baptist Health South FloridaRead More |
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CASE STUDY DevolutionsRead More |
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CASE STUDY SkipTheDishesRead More |
Salesforce Customer Self-Service Competitors
Salesforce Customer Self-Service Features
- Low
- Medium
- High
FEATURE | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (30) |
Analytics | Read Reviews (5) |
CAPABILITIES | RATINGS AND REVIEWS |
---|---|
Custom Reports | Read Reviews (30) |
Analytics | Read Reviews (5) |
Salesforce Customer Self-Service Integrations
Salesforce Customer Self-Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Customer Self-Service
Software Failure Risk Guidance
?for Salesforce Customer Self-Service
Overall Risk Meter
Top Failure Risks for Salesforce Customer Self-Service
Salesforce, Inc. News
Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...
Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.
CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...
CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.
Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC
Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.
Salesforce, Inc. Feeds
Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb
Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.
Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview
Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.
Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat
Salesforce is expected to announce its quarterly earnings on Wednesday.
Salesforce, Inc. Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
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Financials
IPO