Salesforce Customer Self-Service Overview

Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.

Use Cases

Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.

Other use cases:

  • Community Building
  • Contact List Management
  • Tracking & Monitoring Communications
  • Workflow Management
  • Knowledge Management
  • Sending & Publishing Communications
  • Market Research
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.

Other priorities:

  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"...The online support channel for our customers allows them to resolve their inquiries without contacting a customer service representative...." Peer review by User

Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Customer Self-Service

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Customer Self-Service Use Cases

How does Salesforce Customer Self-Service address your Engagement Management Challenges?

How efficiently Does Salesforce Customer Self-Service manage your Helpdesk Management?

How does Salesforce Customer Self-Service facilitate Community Building?

How efficiently Does Salesforce Customer Self-Service manage your Contact List Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Customer Self-Service case study

e.l.f. Cosmetics
NA
CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

Read More
Salesforce Customer Self-Service case study

AGI
Marketing and Advertising
Marketing and Advertising
CASE STUDY AGI

AGI Helps Bridge the Gap From Farm To Table With Salesforce

Read More
Salesforce Customer Self-Service case study

Best Buy Canada
NA
CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

Read More
lightning

Peers used Salesforce Customer Self-Service for engagement management and advertisement

Salesforce Customer Self-Service Competitors

Salesforce Customer Self-Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Salesforce Customer Self-Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Customer Self-Service

Salesforce, Inc. News

Salesforce rolls out its latest 'digital labor' AI tools - Tech Brew

Salesforce introduces Agentforce 2.0, an AI platform with new skills for digital labor, enhancing marketing and sales tasks. It integrates with Slack and is adopted by companies like Accenture and IBM.

12/01/2025 - source

Agentforce Goes Industry-Specific as Salesforce Releases an Agent Skills Library for Retailers

Salesforce released Agentforce for Retail, an AI skills library to help retailers enhance customer service and automate processes like order management and appointment scheduling.

12/01/2025 - source

How Sentosa Development Corporation's transformed guest experiences with Salesforce CRM

Sentosa Development Corporation improved guest experiences using Salesforce CRM, enhancing customer interactions and service efficiency.

12/01/2025 - source

Salesforce, Inc. Feeds

Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN

Salesforce.com reported lower-than-expected earnings for the third quarter.

06/12/2024 - source

Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool

Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.

02/12/2024 - source

Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks

Salesforce reported strong financial results for the third quarter of fiscal year 2025.

02/12/2024 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO