Salesforce Customer Self-Service Overview
Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.
Use Cases
Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.
Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.
Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.
Reviews
"...It also allows customers to interact with SF agents b/c it is integrated with service cloud so they can start a chat for instance to get status on a service...." Peer review by Administrator
Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Customer Self-Service
Top Industries
- Information Technology and Services
- Computer Software
- Entertainment
Popular in
- Mid Market
- Small Business
- Enterprise
Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.
Comprehensive Insights on Salesforce Customer Self-Service Use Cases
How does Salesforce Customer Self-Service address your Engagement Management Challenges?
What makes Salesforce Customer Self-Service ideal for Advertisement?
How can Salesforce Customer Self-Service optimize your Helpdesk Management Workflow?
How does Salesforce Customer Self-Service address your Community Building Challenges?
How does Salesforce Customer Self-Service facilitate Contact List Management?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Case Studies
CASE STUDY Zota
CASE STUDY Panasonic
CASE STUDY Uber Eats
CASE STUDY Prudential
CASE STUDY Nexo
CASE STUDY RBC Wealth Management
Peers used Salesforce Customer Self-Service for engagement management and advertisement
Salesforce Customer Self-Service Competitors
Salesforce Customer Self-Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (30) |
| Analytics | Read Reviews (5) |
Salesforce Customer Self-Service Integrations
Salesforce Customer Self-Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Customer Self-Service
Software Failure Risk Guidance
?for Salesforce Customer Self-Service
Overall Risk Meter
Top Failure Risks for Salesforce Customer Self-Service
Salesforce, Inc. News
Salesforce partners with Jeena Sikho Lifecare - The Hans India
Salesforce has partnered with Jeena Sikho Lifecare, an Ayurvedic healthcare company, to advance its digital transformation. This collaboration utilizes Salesforce's AI-driven solutions to improve patient engagement and streamline operations, aiming to expand access to holistic healthcare through digital platforms.
Pearson VUE partners with Salesforce to offer certification exams worldwide Check details
Salesforce has partnered with Pearson VUE to offer its certification exams globally. This multi-year agreement makes Pearson VUE the sole provider of Salesforce's certification exams, which include over 80 certifications. The collaboration aims to enhance professional growth and career advancement by integrating systems for seamless candidate registration and exam delivery.
Salesforce collaborates with Jeena Sikho Lifecare to drive digital transformation in ayurvedic ...
Salesforce collaborates with Jeena Sikho Lifecare to enhance digital transformation in ayurvedic healthcare using AI-driven solutions. The integration of Salesforce Service Cloud and Marketing Cloud optimizes operations and patient engagement, achieving a 50% improvement in call center response times. Quadrafort Technologies supports this transformation, paving the way for future innovations in patient management and service quality.
Salesforce, Jeena Seekho Lifecare join forces for cloud transformation - Techcircle
Salesforce has partnered with Jeena Sikho Lifecare to enhance digital transformation in healthcare. The collaboration integrates Salesforce's Service Cloud and Marketing Cloud to improve patient engagement and healthcare delivery. Key achievements include a 50% improvement in call center response times and increased patient engagement. The partnership aims to expand Ayurvedic healthcare across India using AI-driven solutions.
Salesforce, Inc. Profile
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