Salesforce Customer Self-Service Overview

Salesforce-customer-self-service enables customers to find answers independently, reducing support cases and costs. Community management tools also empower users to help each other.

Use Cases

Customers recommend Engagement Management, Advertisement, Helpdesk Management, as the business use cases that they have been most satisfied with while using Salesforce Customer Self-Service.

Other use cases:

  • Community Building
  • Contact List Management
  • Tracking & Monitoring Communications
  • Workflow Management
  • Knowledge Management
  • Sending & Publishing Communications
  • Market Research
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Customer Self-Service.

Other priorities:

  • Build Brand Awareness
  • Enter New Markets Internationally Or Locally
See all business priorities See less business priorities

Salesforce Customer Self-Service Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Customer Self-Service works with different mediums / channels such as Website. Offline. On Premises etc.

Salesforce Customer Self-Service's features include Personalization, and Templates. and Salesforce Customer Self-Service support capabilities include Phone Support, Email Support, 24/7 Support, etc. also Salesforce Customer Self-Service analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Salesforce Customer Self-Service Portal has seamlessly integrated into our day to day customer interactions...." Peer review by User

Salesforce Customer Self-Service, Crowded Community, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Customer Self-Service

Top Industries

  • Information Technology and Services
  • Computer Software
  • Entertainment

Popular in

  • Mid Market
  • Small Business
  • Enterprise

Salesforce Customer Self-Service is popular in Information Technology And Services, Computer Software, and Entertainment and is widely used by Mid Market, Small Business, and Enterprise.

Comprehensive Insights on Salesforce Customer Self-Service Use Cases

What makes Salesforce Customer Self-Service ideal for Engagement Management?

What benefits does Salesforce Customer Self-Service offer for Helpdesk Management?

Why is Salesforce Customer Self-Service the best choice for Community Building?

What Are the key features of Salesforce Customer Self-Service for Contact List Management?

13+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Customer Self-Service solved their Help Desk needs. Cuspera uses 304 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Customer Self-Service case study

Best Buy Canada
NA
CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

Read More
Salesforce Customer Self-Service case study

AAA Carolinas
NA
CASE STUDY AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
Salesforce Customer Self-Service case study

e.l.f. Cosmetics
NA
CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

Read More
lightning

Peers used Salesforce Customer Self-Service for engagement management and advertisement

Salesforce Customer Self-Service Competitors

Salesforce Customer Self-Service Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.28/5 ★

Read Reviews (30)
Analytics

2.55/5 ★

Read Reviews (5)

Software Failure Risk Guidance

?

for Salesforce Customer Self-Service

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Customer Self-Service

Salesforce, Inc. News

Method Communications Selected by Salesforce as U.S. Agency of Record to Drive Digital ...

Method Communications has been chosen by Salesforce as its U.S. Agency of Record to enhance digital strategies.

27/03/2025 - source

Tundra Managed Solutions Partners with Salesforce to Revolutionize Digital Transformation ...

Tundra Managed Solutions partners with Salesforce to enhance digital transformation, focusing on cybersecurity and AI/ML solutions.

26/03/2025 - source

Salesforce Named To World's Most Ethical Companies List For 16Th Year - menafn

Salesforce has been named to the World's Most Ethical Companies list for the 16th consecutive year.

23/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO