Salesforce Field Service Overview
Salesforce-field-service software enhances front-line productivity and lowers operating costs. Service experiences are transformed through efficient management tools.
Use Cases
Customers recommend Sales Document Management, Helpdesk Management, Forecasting, as the business use cases that they have been most satisfied with while using Salesforce Field Service.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Field Service.
Salesforce Field Service Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Field Service works with different mediums / channels such as Phone Calls. and Mobile.
Salesforce Field Service's features include Personalization, and Recording. and Salesforce Field Service support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Field Service analytics capabilities include Analytics, and Custom Reports.
Reviews
"...Awesome tool for speedy solution with higher customer satisfaction with resolutions on finger tips...." Peer review by RV G, Head Support - South & West
Salesforce Field Service, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Field Service
Top Industries
- Information Technology and Services
- Telecommunications
- Construction
Popular in
- Large Enterprise
- Mid Market
- Enterprise
Salesforce Field Service is popular in Information Technology And Services, Telecommunications, and Construction and is widely used by Large Enterprise, Mid Market, and Enterprise.
Comprehensive Insights on Salesforce Field Service Use Cases
What solutions does Salesforce Field Service provide for Sales Document Management?
What solutions does Salesforce Field Service provide for Helpdesk Management?
Why is Salesforce Field Service the best choice for Forecasting?
Why is Salesforce Field Service the best choice for Engagement Management?
What solutions does Salesforce Field Service provide for Measuring Customer Satisfaction?
11 buyers and buying teams have used Cuspera to assess how well Salesforce Field Service solved their Field Service Management needs. Cuspera uses 568 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Case Studies
CASE STUDY Zota
CASE STUDY Panasonic
CASE STUDY Prudential
CASE STUDY Nexo
CASE STUDY Uber Eats
CASE STUDY RBC Wealth Management
Frequently Asked Questions(FAQ)
for Salesforce Field Service
What is Salesforce Field Service?
Salesforce Field Service is a Field service management tool that helps employees to get their field jobs done safer, faster and more efficiently. It also provides job information, delivers updates, and quickly collaborates on the go, even while offline.
It helps to safely complete jobs on the first in-person or virtual visit, get jobs done faster with step-by-step guided flows, automatically schedule the right person for the right jobs, and access data online and offline with the field service app. It helps with stronger customer engagement giving the customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.
Some of its features are increasing in productivity, on and offline, using a flexible field service solution, create work orders from any case, fast, optimize schedules and intelligently assign jobs, equip the team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more.
What is Salesforce Field Service used for?
What are the top features of Salesforce Field Service?
Who uses Salesforce Field Service?
What are Salesforce Field Service alternatives?
Where is Salesforce Field Service located?
Peers used Salesforce Field Service for sales document management and helpdesk management
Salesforce Field Service Competitors
Salesforce Field Service Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (9) |
| Analytics | Read Reviews (28) |
| Custom Reports | Read Reviews (69) |
Salesforce Field Service Integrations
Salesforce Field Service integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Field Service
Software Failure Risk Guidance
?for Salesforce Field Service
Overall Risk Meter
Top Failure Risks for Salesforce Field Service
Salesforce, Inc. News
CrowdStrike and Salesforce Partner to Secure AI-Powered Business
Salesforce and CrowdStrike have formed a strategic partnership to enhance the security of AI-powered business applications. This collaboration integrates CrowdStrike's Falcon Shield with Salesforce Security Center, providing enhanced visibility and protection for AI agents and applications. The partnership aims to secure AI-driven enterprises by offering features like automatic threat containment and real-time remediation through Slack.
Salesforce Customer AUM Biotech on Agentforce and SDR Agent - Salesforce
AUM BioTech, a small biotech firm, leverages Salesforce's Agentforce platform to automate lead generation and customer interactions, enhancing its competitive edge. CEO Veenu Aishwarya, despite no coding experience, developed an AI agent to manage leads and personalize outreach, significantly boosting efficiency and scalability. This strategic use of Salesforce technology allows AUM BioTech to compete with larger industry players.
Salesforce Data Cloud Governance is Generally Available
Salesforce has announced the general availability of Data Cloud Governance, a solution designed to enhance data management and security in the AI era. This product offers native, policy-driven controls for structured and unstructured data, ensuring consistent governance across all data platforms. Key features include AI tagging, policy-based governance, and dynamic data masking, aimed at improving compliance and trust in AI-driven initiatives.
CrowdStrike Announces Innovations with Amazon Web Services, Intel, Meta, NVIDIA, and Salesforce
CrowdStrike has integrated its Falcon Shield into Salesforce Security Center, enhancing AI security for Salesforce's customers. This collaboration aims to protect AI agents, workflows, and applications, fostering trust between business and security teams.
Salesforce, Inc. Profile
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