Home Field Service Management Salesforce Field Service

Salesforce Field Service: Use-Cases, Insights and Reviews | 2024 Cuspera

4.21 5

★ ★ ★ ★ ★ ☆ ☆ ☆ ☆ ☆

Field Service Software and Onsite Job Management by Service Cloud

AI Powered

Salesforce Field Service Overview

Salesforce-field-service software enhances front-line productivity and lowers operating costs. Service experiences are transformed through efficient management tools.

Use Cases

Customers recommend Sales Document Management, Helpdesk Management, Forecasting, as the business use cases that they have been most satisfied with while using Salesforce Field Service.

Other use cases:

Engagement Management
Measuring Customer Satisfaction
Workflow Management
Knowledge Management
Products & Pricelist Management
Campaign Management
Competitive Intelligence

See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using Salesforce Field Service.

Other priorities:

Improve Internal Communications
Increase Sales & Revenue
Grow Market Share
Scale Best Practices
Launch New Products
Enter New Markets Internationally Or Locally

See all business priorities See less business priorities

Salesforce Field Service Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Field Service works with different mediums / channels such as Phone Calls. and Mobile.

Salesforce Field Service's features include Personalization, and Recording. and Salesforce Field Service support capabilities include Chat Support, 24/7 Support, Email Support, etc. also Salesforce Field Service analytics capabilities include Analytics, and Custom Reports.

Reviews

"...The contract management functionality ensures all field tasks and activities are performed according to the service level agreement and preventive maintenance is carried out as per customer needs...." Peer review from Featured Customers

Salesforce Field Service, Vonigo, BlueFolder, Service Fusion, ServiceMax, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Field Service

Top Industries

Information Technology and Services
Telecommunications
Construction

Popular in

Large Enterprise
Mid Market
Enterprise

Salesforce Field Service is popular in Information Technology And Services, Telecommunications, and Construction and is widely used by Large Enterprise, Mid Market, and Enterprise.

Comprehensive Insights on Salesforce Field Service Use Cases

What benefits does Salesforce Field Service offer for Sales Document Management?

What benefits does Salesforce Field Service offer for Helpdesk Management?

How efficiently Does Salesforce Field Service manage your Forecasting?

How does Salesforce Field Service facilitate Engagement Management?

How can Salesforce Field Service optimize your Measuring Customer Satisfaction Workflow?

26+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Field Service solved their Field Service Management needs. Cuspera uses 568 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Loopio	NA	CASE STUDY Loopio Loopio fast-tracks growth and RFPs with Salesforce Read More
AAA Carolinas	NA	CASE STUDY AAA Carolinas AAA Carolinas is driven to provide the best member experience with Salesforce Architects Read More
Devolutions	NA	CASE STUDY Devolutions Devolutions helps more SMBs boost security with Salesforce. Read More

Frequently Asked Questions(FAQ)

for Salesforce Field Service

What is Salesforce Field Service?

Salesforce Field Service is a Field service management tool that helps employees to get their field jobs done safer, faster and more efficiently. It also provides job information, delivers updates, and quickly collaborates on the go, even while offline.

It helps to safely complete jobs on the first in-person or virtual visit, get jobs done faster with step-by-step guided flows, automatically schedule the right person for the right jobs, and access data online and offline with the field service app. It helps with stronger customer engagement giving the customers all the info they need in real time, like when their mobile worker will be there, who to expect, and how long the appointment might take.

Some of its features are increasing in productivity, on and offline, using a flexible field service solution, create work orders from any case, fast, optimize schedules and intelligently assign jobs, equip the team with AI-powered scheduling, resource optimization, guided safety protocols, van inventory, knowledge articles, and more.

What is Salesforce Field Service used for?

Salesforce Field Service is a Field Service Management Software mainly used by its customers to Enhance Customer Relationships and Acquire Customers by Sales Document Management, Helpdesk Management and Forecasting .