Salesforce Health Cloud Overview

Salesforce Health Cloud connects systems and organizes data to enhance stakeholder engagement. Health Cloud Industry Solutions scale personalized interactions effectively.

Use Cases

Customers recommend Engagement Management, Collaboration, Advertisement, as the business use cases that they have been most satisfied with while using Salesforce Health Cloud.

Other use cases:

  • Helpdesk Management
  • Relationship Management
  • Workflow Management
  • Training & Onboarding
  • Lead Engagement
  • Customer Case Management
  • Compliance & Governance
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Salesforce Health Cloud.

Other priorities:

  • Improve Internal Communications
  • Acquire Customers
  • Launch New Products
  • Grow Market Share
  • Scale Best Practices
  • Improve Visibility
See all business priorities See less business priorities

Salesforce Health Cloud Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Health Cloud works with different mediums / channels such as Phone Calls. Video. Website etc.

Salesforce Health Cloud's features include Personalization, and Recording. and Salesforce Health Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also Salesforce Health Cloud analytics capabilities include Analytics, and Custom Reports.

Reviews

"...This has made client relationship management must simpler, and the insights allow result in targeted care...." Peer review by User

Salesforce Health Cloud, belong to a category of solutions that help CRM. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Health Cloud

Top Industries

  • Hospital & Health Care
  • Health, Wellness and Fitness
  • Human Resources

Popular in

  • Large Enterprise
  • Enterprise
  • Mid Market

Salesforce Health Cloud is popular in Hospital & Health Care, Health, Wellness And Fitness, and Human Resources and is widely used by Large Enterprise, Enterprise, and Mid Market.

Comprehensive Insights on Salesforce Health Cloud Use Cases

How can Salesforce Health Cloud optimize your Engagement Management Workflow?

Why is Salesforce Health Cloud the best choice for Collaboration?

What solutions does Salesforce Health Cloud provide for Helpdesk Management?

What solutions does Salesforce Health Cloud provide for Relationship Management?

22+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well Salesforce Health Cloud solved their CRM needs. Cuspera uses 265 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific CRM needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Health Cloud case study
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CASE STUDY e.l.f. Cosmetics

e.l.f. Cosmetics’ customer experience is a thing of beauty.

Read More
Salesforce Health Cloud case study
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CASE STUDY Loopio

Loopio fast-tracks growth and RFPs with Salesforce

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Salesforce Health Cloud case study
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CASE STUDY Baptist Health South Florida

Learn how the healthcare provider turns disparate data into a complete patient view at scale.

Read More

Video

Salesforce Health cloud introduction

Video Thumbnail
lightning

Peers used Salesforce Health Cloud for engagement management and collaboration

Salesforce Health Cloud Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.63/5 ★

Read Reviews (1)
Analytics

4.77/5 ★

Read Reviews (18)
Custom Reports

4.73/5 ★

Read Reviews (23)

Software Failure Risk Guidance

?

for Salesforce Health Cloud

Overall Risk Meter

Low Medium High

Top Failure Risks for Salesforce Health Cloud

Salesforce, Inc. News

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN

HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.

23/01/2025 - source

HCLTech gets added to Salesforce's AI agent initiative - Techcircle

HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.

23/01/2025 - source

Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today

Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.

15/01/2025 - source

Salesforce, Inc. Feeds

Salesforce director named chief of operations, finance | CFO Dive

Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.

05/02/2025 - source

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

05/02/2025 - source

Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus

Salesforce Inc (CRM) announces a leadership transition involving Robin.

05/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO