Salesforce Helpdesk Overview

Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.

Use Cases

Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.

Other use cases:

  • Market Research
  • Forecasting
  • Contact List Management
  • Measuring Customer Satisfaction
  • Content Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.

Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Helpdesk works with different mediums / channels such as E-Mail, Phone Calls, Chat, etc.

Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Salesforce Helpdesk Use Cases

How can Salesforce Helpdesk enhance your Helpdesk Management process?

Salesforce Helpdesk Features

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FEATURE RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (2)
Custom Reports

3.63/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (2)
Custom Reports

3.63/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Helpdesk

Top Failure Risks for Salesforce Helpdesk

Salesforce News

Salesforce to launch autonomous AI agents for sales teams in October - IT Brief Australia

Salesforce has unveiled new AI sales tools: Einstein SDR Agent and Sales Coach Agent. Launching in October, these agents aim to boost sales ...

26 Aug 2024 - source

Salesforce unveils AI agents for sales teams - here's how they help | ZDNET

Einstein Sales Coach Agent will pop up suggestions during a salesperson's live online call with a prospect. Salesforce. Because no salesperson can ...

21 Aug 2024 - source

boost.ai launched boost.ai on Salesforce AppExchange - MarTech Cube

boost.ai today announced it has launched boost.ai on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, ...

21 Aug 2024 - source

Salesforce Profile

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO