Salesforce Helpdesk Overview

Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.

Use Cases

Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.

Other use cases:

  • Market Research
  • Forecasting
  • Contact List Management
  • Measuring Customer Satisfaction
  • Content Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.

Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Helpdesk works with different mediums / channels such as E-Mail, Phone Calls, Chat, etc.

Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Salesforce Helpdesk Use Cases

How efficiently Does Salesforce Helpdesk manage your Helpdesk Management?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Helpdesk case study
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CASE STUDY SkipTheDishes

SkipTheDishes helps more restaurants thrive with Salesforce

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Salesforce Helpdesk case study
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CASE STUDY Canada Drives

Canada Drives accelerates success with Salesforce

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Salesforce Helpdesk case study
Marketing and Advertising
Marketing and Advertising
CASE STUDY AGI

AGI Helps Bridge the Gap From Farm To Table With Salesforce

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Salesforce Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (2)
Custom Reports

3.63/5 ★

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.29/5 ★

Read Reviews (1)
Analytics

3.63/5 ★

Read Reviews (2)
Custom Reports

3.63/5 ★

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Helpdesk

Top Failure Risks for Salesforce Helpdesk

Salesforce News

Verato Announces Verato for Salesforce on Salesforce AppExchange

Verato launches Verato for Salesforce on Salesforce AppExchange, enhancing integration capabilities.

03/11/2024 - source

Synechron acquires Cloobees – a global Salesforce summit partner - Intelligent CIO

Synechron acquires Cloobees, a top-tier Salesforce implementation partner, enhancing its capabilities in Salesforce solutions globally.

27/10/2024 - source

Salesforce partners with Tata Consumer Products Limited to push digital transformation

Salesforce partners with Tata Consumer Products Limited to enhance digital transformation across 1.63 million retail outlets with minimal training.

23/10/2024 - source

Salesforce Profile

Company Name

Salesforce

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO