Salesforce Helpdesk Overview

Salesforce-helpdesk enhances small business customer support with powerful help desk software. Customer satisfaction is improved using Salesforce's advanced tools.

Use Cases

Customers recommend Helpdesk Management, Advertisement, Lead Analytics, as the business use cases that they have been most satisfied with while using Salesforce Helpdesk.

Other use cases:

  • Market Research
  • Forecasting
  • Contact List Management
  • Measuring Customer Satisfaction
  • Content Management
  • Contract Management
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using Salesforce Helpdesk.

Salesforce Helpdesk Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Helpdesk works with different mediums / channels such as E-Mail. Phone Calls. Chat etc.

Salesforce Helpdesk, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on Salesforce Helpdesk Use Cases

How can Salesforce Helpdesk optimize your Helpdesk Management Workflow?

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Helpdesk case study
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CASE STUDY Turtle Bay

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.

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Salesforce Helpdesk case study
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CASE STUDY Best Buy Canada

Best Buy Canada boosts customer experience ratings by building stronger relationships.

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Salesforce Helpdesk case study
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

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Salesforce Helpdesk Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.29/5

Read Reviews (1)
Analytics

3.63/5

Read Reviews (2)
Custom Reports

3.63/5

Read Reviews (2)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.29/5

Read Reviews (1)
Analytics

3.63/5

Read Reviews (2)
Custom Reports

3.63/5

Read Reviews (2)

Software Failure Risk Guidance

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for Salesforce Helpdesk

Top Failure Risks for Salesforce Helpdesk

Salesforce, Inc. News

Salesforce Brings Agentic AI To The Field Service Sector To Tackle Scheduling, Reporting ...

Salesforce introduces Agentic AI to improve scheduling, reporting, and troubleshooting in the field service sector.

09/04/2025 - source

CaixaBank S A : and Salesforce collaborate to personalise customer experience in banking ...

CaixaBank and Salesforce are collaborating to enhance personalized customer experiences in banking.

06/04/2025 - source

Salesforce Agentforce 2dx: Redefining AI Agent Development for the Enterprise - IDC

Salesforce introduces Agentforce 2dx, a new AI agent development platform aimed at enhancing enterprise capabilities.

31/03/2025 - source

Salesforce, Inc. Feeds

Accordion Announces Strategic Acquisition of Salesforce Division of Kavaliro - PRWeb

Accordion has announced the strategic acquisition of the Salesforce division of Kavaliro.

09/03/2025 - source

Nvidia, Home Depot, Lowe's, TJX and Salesforce are part of Zacks Earnings Preview

Salesforce is included in Zacks Earnings Preview alongside companies like Nvidia, Home Depot, Lowe's, and TJX.

24/02/2025 - source

Salesforce (CRM) Expected to Announce Earnings on Wednesday - MarketBeat

Salesforce is expected to announce its quarterly earnings on Wednesday.

19/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Financials

IPO