Salesforce Live Agent Overview

Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.

Other use cases:

  • Lead Engagement
  • Helpdesk Management
  • Generation Of New Leads
  • Workflow Management
  • Lead Management
  • Market Research
  • Forecasting
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.

Reviews

"...create a channel for customers to contact us through online chat...." Peer review by User

Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Live Agent

Top Industries

  • Computer Software
  • Medical Devices
  • Marketing and Advertising

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Salesforce Live Agent Use Cases

What Are the key features of Salesforce Live Agent for Engagement Management?

How does Salesforce Live Agent address your Contact List Management Challenges?

How efficiently Does Salesforce Live Agent manage your Lead Engagement?

12+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Live Agent case study

BACA Systems
NA
CASE STUDY BACA Systems

Learn how the company will unlock all of its data with Data Cloud and boost sales efficiency with Einstein 1 Sales.

Read More
Salesforce Live Agent case study

Air India
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More
Salesforce Live Agent case study

Baptist Health South Florida
NA
CASE STUDY Baptist Health South Florida

Learn how the healthcare provider turns disparate data into a complete patient view at scale.

Read More
lightning

Peers used Salesforce Live Agent for engagement management and advertisement

Salesforce Live Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)

Salesforce Live Agent Integrations

Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (9)
Data Export

3.80/5 ★

Read Reviews (4)

Few API Integrations for Salesforce Live Agent

LEAP

3.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tremendous

4.32 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Tubular

4.84 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Proof

4.59 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce Live Agent

Top Failure Risks for Salesforce Live Agent

Salesforce, Inc. News

Salesforce shares scale record high on promising AI tools - Yahoo Finance

Salesforce shares hit a record high due to promising AI tools.

03/12/2024 - source

Analysts Are Bullish on Salesforce After Early Agentforce Interest - Investopedia

Analysts are optimistic about Salesforce due to early interest in their new product, Agentforce.

03/12/2024 - source

Salesforce CEO Benioff Calls Microsoft Copilot Repackaged ChatGPT - CRN

Salesforce CEO Marc Benioff criticized Microsoft's Copilot, calling it a rebranded version of ChatGPT.

02/12/2024 - source

Salesforce, Inc. Feeds

Salesforce.com (CRM) Q3 Earnings Lag Estimates - MSN

Salesforce.com reported lower-than-expected earnings for the third quarter.

06/12/2024 - source

Salesforce (CRM) Q3 2025 Earnings Call Transcript - The Motley Fool

Salesforce's Q3 2025 earnings call transcript discusses financial results and performance.

02/12/2024 - source

Salesforce Reports Strong Q3 Fiscal 2025 Results - TipRanks

Salesforce reported strong financial results for the third quarter of fiscal year 2025.

02/12/2024 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO