Salesforce Live Agent Overview
Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.
Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.
Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.
Reviews
"...create a channel for customers to contact us through online chat...." Peer review by User
Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Live Agent
Top Industries
- Computer Software
- Medical Devices
- Marketing and Advertising
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Live Agent Use Cases
How can Salesforce Live Agent enhance your Engagement Management process?
Why is Salesforce Live Agent the best choice for Advertisement?
What solutions does Salesforce Live Agent provide for Contact List Management?
How does Salesforce Live Agent facilitate Lead Engagement?
12+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Case Studies
CASE STUDY Jaipur Rugs
CASE STUDY Godrej & Boyce
CASE STUDY VFS Global
CASE STUDY Kotak Mahindra Bank
CASE STUDY REVA University
CASE STUDY Pidilite
Peers used Salesforce Live Agent for engagement management and advertisement
Salesforce Live Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Salesforce Live Agent Integrations
Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Live Agent
Software Failure Risk Guidance
?for Salesforce Live Agent
Top Failure Risks for Salesforce Live Agent
Salesforce, Inc. News
ShiftUp Assembles Tech Powerhouse with 3 Key Hires from Salesforce - MarTech Cube
ShiftUp has strengthened its leadership by hiring three former Salesforce executives: Ben Myles as CTO, Jonathan Rico as Head of Engineering and Product, and Mark Holton as Lead Sr. Software Architect. These hires bring extensive experience from Salesforce's Einstein AI platform, enhancing ShiftUp's capabilities in intelligent automation for go-to-market workflows.
Salesforce surpasses 1 million AI agent-customer conversations, says finance chief
Salesforce's AI platform, Agentforce, has surpassed 1 million autonomous agent-customer conversations, resolving 85% of customer queries. Launched in October, Agentforce provides 24/7 AI-powered support, enhancing customer service efficiency. Robin Washington, Salesforce's president and COFO, highlights the transformative potential of AI in business operations and leadership.
Activate Your Entire Salesforce CRM Data in Databricks: The Power of Zero Copy Data Sharing
Salesforce and Databricks have formed a transformative partnership, introducing Zero Copy Data Sharing to integrate Salesforce CRM data with Databricks Lakehouse. This integration eliminates traditional ETL processes, enabling seamless data fluidity and real-time insights. The collaboration enhances data governance and supports advanced AI/ML modeling, significantly improving customer insights across various industries.
Weather Any Storm: Build Organizational Resilience with Salesforce Financial Services Cloud
Salesforce Financial Services Cloud (FSC) enhances organizational resilience by unifying client data, connecting teams, and providing actionable insights. It supports core business lines like banking and wealth management, offering scalability and integration with tools like Agentforce, Data Cloud, and Marketing Cloud. These integrations transform FSC into a dynamic system of intelligence, enabling firms to adapt and deliver real business value.
Salesforce, Inc. Profile
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415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
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