Salesforce Live Agent Overview
Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.
Use Cases
Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.
Business Priorities
Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.
Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data
Salesforce Live Agent works with different mediums / channels such as Chat, Website, Offline, etc.
Salesforce Live Agent's features include Personalization.
Reviews
"...create a channel for customers to contact us through online chat...." Peer review by User
Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Salesforce Live Agent
Top Industries
- Computer Software
- Medical Devices
- Marketing and Advertising
Popular in
- Enterprise
- Large Enterprise
- Mid Market
Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.
Comprehensive Insights on Salesforce Live Agent Use Cases
What solutions does Salesforce Live Agent provide for Engagement Management?
What makes Salesforce Live Agent ideal for Advertisement?
How does Salesforce Live Agent facilitate Contact List Management?
What solutions does Salesforce Live Agent provide for Lead Engagement?
12+ more Business Use Cases
22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.
Peers used Salesforce Live Agent for engagement management and advertisement
Salesforce Live Agent Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (8) |
| Analytics | Read Reviews (1) |
Salesforce Live Agent Integrations
Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Salesforce Live Agent
Software Failure Risk Guidance
?for Salesforce Live Agent
Top Failure Risks for Salesforce Live Agent
Salesforce News
Salesforce Launches Tableau Einstein Alliance, Promises Exclusive AI & Data Benefits
Salesforce launches Tableau Einstein Alliance, offering exclusive AI and data benefits for enhanced customer experience in contact centers.
Vantage Discovery launches App on Salesforce Commerce Cloud - MarTech Cube
Vantage Discovery launches an app on Salesforce Commerce Cloud.
Salesforce and NVIDIA Forge Strategic Collaboration to Advance AI Agent Innovation
Salesforce and NVIDIA have formed a strategic partnership to enhance AI agent innovation, combining their expertise in cloud and AI technologies.
Salesforce Profile
HQ Location
415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States
Employees
10001+
Social
Financials
IPO
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