Salesforce Live Agent Overview

Salesforce Live Agent helps scale support by automating routine requests and deflecting cases. AI chatbots enable faster issue resolution across channels.

Use Cases

Customers recommend Engagement Management, Advertisement, Contact List Management, as the business use cases that they have been most satisfied with while using Salesforce Live Agent.

Other use cases:

  • Lead Engagement
  • Helpdesk Management
  • Generation Of New Leads
  • Workflow Management
  • Lead Management
  • Market Research
  • Forecasting
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Salesforce Live Agent.

Other priorities:

  • Increase Sales & Revenue
See all business priorities See less business priorities

Salesforce Live Agent Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Live Agent works with different mediums / channels such as Chat. Website. Offline etc.

Salesforce Live Agent's features include Personalization. and Salesforce Live Agent support capabilities include Chat Support, Phone Support, Email Support, etc. also Salesforce Live Agent analytics capabilities include Custom Reports, and Analytics.

Reviews

"...create a channel for customers to contact us through online chat...." Peer review by User

Salesforce Live Agent, belong to a category of solutions that help Live Chat. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Live Agent

Top Industries

  • Computer Software
  • Medical Devices
  • Marketing and Advertising

Popular in

  • Enterprise
  • Large Enterprise
  • Mid Market

Salesforce Live Agent is popular in Computer Software, Medical Devices, and Marketing And Advertising and is widely used by Enterprise, Large Enterprise, and Mid Market.

Comprehensive Insights on Salesforce Live Agent Use Cases

Why is Salesforce Live Agent the best choice for Engagement Management?

What benefits does Salesforce Live Agent offer for Contact List Management?

How can Salesforce Live Agent enhance your Lead Engagement process?

12+ more Business Use Cases

22 buyers and buying teams have used Cuspera to assess how well Salesforce Live Agent solved their Live Chat needs. Cuspera uses 178 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Live Chat needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
Salesforce Live Agent case study

Air India
Transportation/Trucking/Railroad
Transportation/Trucking/Railroad
CASE STUDY Air India

Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years.

Read More
Salesforce Live Agent case study

AAA Carolinas
NA
CASE STUDY AAA Carolinas

AAA Carolinas is driven to provide the best member experience with Salesforce Architects

Read More
Salesforce Live Agent case study

Turtle Bay
NA
CASE STUDY Turtle Bay

Learn how AI-generated service replies and recommendations increase repeat bookings by 20%.

Read More
lightning

Peers used Salesforce Live Agent for engagement management and advertisement

Salesforce Live Agent Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.38/5 ★

Read Reviews (8)
Analytics

3.20/5 ★

Read Reviews (1)

Salesforce Live Agent Integrations

Salesforce Live Agent integrates with a wide range of software applications through its robust data import and export capabilities.

Data Import

4.51/5 ★

Read Reviews (9)
Data Export

3.80/5 ★

Read Reviews (4)

Few API Integrations for Salesforce Live Agent

Seismic

4.53 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Pastel

4.4 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Seismic Knowledge

4.13 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for Salesforce Live Agent

Top Failure Risks for Salesforce Live Agent

Salesforce, Inc. News

HCLTech joins Salesforce as an Agentforce Partner to drive agentic AI innovation - CRN

HCLTech partners with Salesforce to enhance AI innovation through the Agentforce program.

23/01/2025 - source

HCLTech gets added to Salesforce's AI agent initiative - Techcircle

HCLTech joins Salesforce's AI agent initiative to help financial services clients use AI agents and modernize SaaS applications. The partnership aims to enhance member engagement and efficiency at PenFed Credit Union.

23/01/2025 - source

Salesforce Bids Farewell to Einstein Copilot, Now It's Just Another Agent - CX Today

Salesforce has retired its Einstein Copilot, a conversational AI assistant, surprising many users. This change was highlighted by Ashish Agarwal, a Salesforce Architect, on LinkedIn.

15/01/2025 - source

Salesforce, Inc. Feeds

Salesforce director named chief of operations, finance | CFO Dive

Salesforce appointed Robin Washington as the new Chief Operating and Financial Officer, effective March 21, with Brian Millham retiring on May 1 after a 25-year career.

05/02/2025 - source

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

Salesforce Appoints New CTO, Shakes Up Other Executive Roles - The Information

05/02/2025 - source

Salesforce Inc (CRM) Announces Leadership Transition with Robin - GuruFocus

Salesforce Inc (CRM) announces a leadership transition involving Robin.

05/02/2025 - source

Salesforce, Inc. Profile

Company Name

Salesforce, Inc.

Company Website

https://www.salesforce.com/in/

Year Founded

1999

HQ Location

415 Mission Street, 3rd Floor, San Francisco, CA 94105, United States

Employees

10001+

Social

Facebook Linkedin Twitter

Financials

IPO