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Salesforce Sales Cloud Einstein: Use-Cases, Insights and Reviews | 2024 Cuspera

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Analyses CRM data to learn what separates deals won from deals lost, highlights top leads and next steps to close increasing sales and customer engagement.

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Salesforce Sales Cloud Einstein Overview

Salesforce-Sales-Cloud-Einstein leverages AI to help sales teams exceed quotas and build stronger relationships. AI for Sales enhances productivity and decision-making.

Use Cases

Customers recommend Engagement Management, Forecasting, Communication Management, as the business use cases that they have been most satisfied with while using Salesforce Sales Cloud Einstein.

Other use cases:

Customer Feedback Management
Social Media Marketing
Cross Selling
Generation Of New Leads
Social Media Management
Products & Pricelist Management
Lead Engagement

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Business Priorities

Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using Salesforce Sales Cloud Einstein.

Other priorities:

Enhance Customer Relationships
Grow Market Share
Increase Sales & Revenue
Improve Digital And Social Presence
Improve ROI
Improve Internal Communications
Enter New Markets Internationally Or Locally

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Salesforce Sales Cloud Einstein Use-Cases and Business Priorities: Customer Satisfaction Data

Salesforce Sales Cloud Einstein works with different mediums / channels such as Chat, Social Media, E-Mail, etc.

Salesforce Sales Cloud Einstein's features include Personalization, Capture Activity, and Recording.

Reviews

"Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction." - Arto Altincatal

Salesforce Sales Cloud Einstein, belong to a category of solutions that help Sales Engagement. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Salesforce Sales Cloud Einstein

Top Industries

Marketing and Advertising

Popular in

Small Business
Mid Market

Salesforce Sales Cloud Einstein is popular in Marketing And Advertising, and is widely used by Small Business, and Mid Market,

Comprehensive Insights on Salesforce Sales Cloud Einstein Use Cases

What benefits does Salesforce Sales Cloud Einstein offer for Engagement Management?

Salesforce Sales Cloud Einstein Engagement Management provides tools to track customer engagement, prioritize leads, and facilitate personalized interactions. It empowers sales representatives with insights into customer sentiment and competitor involvement. This platform streamlines communication and engagement with customers across various touchpoints, including email, chat, and social media.

"...Salesforce Einstein helps the sales department of the companies at three levels, at the first level, it helps in record saving, while at second level it provides engagement system to the companies and at the third level, it works as the predictive system for the companies. ..." What AI Capabilities does Salesforce brings to you?

Read Reviews

How efficiently Does Salesforce Sales Cloud Einstein manage your Forecasting?

How can Salesforce Sales Cloud Einstein optimize your Communication Management Workflow?

What makes Salesforce Sales Cloud Einstein ideal for Customer Feedback Management?

27+ more Business Use Cases

146 buyers and buying teams have used Cuspera to assess how well Salesforce Sales Cloud Einstein solved their Sales Engagement needs. Cuspera uses 334 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Sales Engagement needs.

Customer Testimonials

CUSTOMERS	TESTIMONIALS
Arto Altincatal Senior Manager, Marketing Operations and Technology Hornblower Cruises & Events	Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction. Testimonial By Arto Altincatal
Mark Tossell Practice Lead Visioneer360	I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
Kat Frederick CMO Ticketmaster	Ticketmaster is the gateway to amazing experiences that create memories. And Salesforce helps us deliver the right event to the right fan at the right moment. Testimonial By Kat Frederick

CUSTOMERS	TESTIMONIALS
Arto Altincatal Senior Manager, Marketing Operations and Technology Hornblower Cruises & Events	Our internal HR bot has handled 83% of our total employee chat engagements. This has allowed our HR teams to focus their time on issues that require human interaction. Testimonial By Arto Altincatal
Mark Tossell Practice Lead Visioneer360	I have a new career and a new way of supporting my family that I probably would not have without Trailhead. Testimonial By Mark Tossell
Kat Frederick CMO Ticketmaster	Ticketmaster is the gateway to amazing experiences that create memories. And Salesforce helps us deliver the right event to the right fan at the right moment. Testimonial By Kat Frederick

Case Studies

COMPANY	INDUSTRY	CASE STUDIES
Wolverine	NA	Case Study Wolverine Wolverine revolutionizes mobile ecommerce with streamlined checkout experiences. Read More
Aldo	NA	Case Study Aldo Retailer Aldo blazes a new path to customers with 1-to-1 communications. Read More
Air India Transportation/Trucking/Railroad	Transportation/Trucking/Railroad	CASE STUDY Air India Air India improved agent productivity and customer service with Einstein, handling 550,000 monthly service cases and aiming for a 30% market share within 5 years. Read More