SAP Agent Performance Management Overview

SAP Agent Performance Management is a cloud-based solution that streamlines agent onboarding, compliance, and lifecycle management, enhancing productivity and real-time visibility. It automates processes, reducing manual data entry and overhead.

Use Cases

Customers recommend Onboarding, Communication Management, Performance Management, as the business use cases that they have been most satisfied with while using SAP Agent Performance Management.

Other use cases:

  • Relationship Management
  • Helpdesk Management
  • Pipeline Management
  • Workflow Management
  • Generation Of New Leads
  • License Management
See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using SAP Agent Performance Management.

Other priorities:

See all business priorities See less business priorities

SAP Agent Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...The SAP Producer Pro solution provides support for onboarding, compliance, relationship management, book-of-business management, communication, termination, and more...." Peer review

SAP Agent Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on SAP Agent Performance Management Use Cases

How can SAP Agent Performance Management optimize your Onboarding Workflow?

How efficiently Does SAP Agent Performance Management manage your Communication Management?

How efficiently Does SAP Agent Performance Management manage your Performance Management?

What benefits does SAP Agent Performance Management offer for Relationship Management?

Case Studies

COMPANY INDUSTRY CASE STUDIES
SAP Agent Performance Management case study

Uniper
Oil & Energy
Oil & Energy
CASE STUDY Uniper

Uniper, a global energy provider, increased productivity by 70% for remote work requests using SAP Business Technology Platform to streamline operations and enhance process efficiency.

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SAP Agent Performance Management case study

Team Liquid
NA
CASE STUDY Team Liquid

Team Liquid: Mining rich esports data to help players, managers, and teams compete and win

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SAP Agent Performance Management case study

ALDO
Retail
Retail
CASE STUDY ALDO

ALDO’s core e-commerce landscape lets the retailer offer shoppers the services they want, when they want them.

Read More

SAP Agent Performance Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)

SAP Agent Performance Management Integrations

SAP Agent Performance Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.82/5 ★

Read Reviews (2)
Data Import

3.32/5 ★

Read Reviews (3)

Slack

4.65 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

MongoDB

4.49 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Few API Integrations for SAP Agent Performance Management

Lucidchart

4.52 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

OneDesk

4.06 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

FireText

4.0 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Notion

4.58 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for SAP Agent Performance Management

Top Failure Risks for SAP Agent Performance Management

SAP SE News

DEWA completes migration of SAP Hana Enterprise Cloud to SAP RISE

DEWA migrates its SAP Hana Enterprise Cloud to SAP RISE, enhancing scalability, flexibility, and security in partnership with Moro Hub's sustainable data centers.

10/11/2024 - source

SAP ups AI factor in its SuccessFactors HCM suite - CIO

SAP enhances its SuccessFactors HCM suite with advanced AI capabilities, aiming to improve enterprise applications and operations.

28/10/2024 - source

News | SAP Announces New AI | Pipeline Publishing

SAP introduces new AI advancements, enhancing technology capabilities in the IT and telecom sectors. This development aligns with industry trends and modern network ecosystems.

27/10/2024 - source

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Overview: Artificial Intelligence (AI) is revolutionizing the way businesses operate, offering unprecedented opportunities for enhancing user experiences and optimizing processes. However, with great power comes great responsibility. Ensuring data security and mitigating potential risks are crucial as organizations adopt AI technologies.

SAP Concur invites you to a fireside chat with a panel of AI and Data Security experts. This engaging session will delve into key aspects of adopting AI responsibly, addressing potential pitfalls, and ensuring data security.

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SAP SE Profile

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