SAP Agent Performance Management Overview

SAP Agent Performance Management is a cloud-based solution that streamlines agent onboarding, compliance, and lifecycle management, enhancing productivity and real-time visibility. It automates processes, reducing manual data entry and overhead.

Use Cases

Customers recommend Onboarding, Communication Management, Performance Management, as the business use cases that they have been most satisfied with while using SAP Agent Performance Management.

Other use cases:

  • Relationship Management
  • Helpdesk Management
  • Pipeline Management
  • Workflow Management
  • Generation Of New Leads
  • License Management
See all use cases See less use cases

Business Priorities

Improve Efficiency is the most popular business priority that customers and associates have achieved using SAP Agent Performance Management.

SAP Agent Performance Management Use-Cases and Business Priorities: Customer Satisfaction Data

Reviews

"...The SAP Producer Pro solution provides support for onboarding, compliance, relationship management, book-of-business management, communication, termination, and more...." Peer review

SAP Agent Performance Management, belong to a category of solutions that help Sales Performance Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Comprehensive Insights on SAP Agent Performance Management Use Cases

How can SAP Agent Performance Management optimize your Onboarding Workflow?

How does SAP Agent Performance Management address your Communication Management Challenges?

How does SAP Agent Performance Management facilitate Performance Management?

How efficiently Does SAP Agent Performance Management manage your Relationship Management?

Case Studies

COMPANY INDUSTRY CASE STUDIES
SAP Agent Performance Management case study
Retail
Retail
CASE STUDY ALDO

ALDO’s core e-commerce landscape lets the retailer offer shoppers the services they want, when they want them.

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SAP Agent Performance Management case study
NA
CASE STUDY Team Liquid

Team Liquid: Mining rich esports data to help players, managers, and teams compete and win

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SAP Agent Performance Management case study
Manufacturing
Manufacturing
CASE STUDY Rheem Australia

Rheem Australia reduced its cost to serve by 41% using SAP Customer Experience solutions, enhancing customer interactions from manufacturing to after-sales support.

Read More

SAP Agent Performance Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.11/5 ★

Read Reviews (6)
Analytics

3.88/5 ★

Read Reviews (3)

SAP Agent Performance Management Integrations

SAP Agent Performance Management integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

3.82/5 ★

Read Reviews (2)
Data Import

3.32/5 ★

Read Reviews (3)


Few API Integrations for SAP Agent Performance Management

Software Failure Risk Guidance

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for SAP Agent Performance Management

Top Failure Risks for SAP Agent Performance Management

SAP News

SAP and Ambipar Unveil Net Zero as a Service - CSRwire

SAP partners with Ambipar to introduce Net Zero as a Service, combining cloud solutions and carbon expertise to help customers manage and offset carbon emissions effectively.

29/09/2024 - source

PTA adopts SAP business one to boost digital transformation - Minute Mirror

PTA partners with ABACUS Consulting to implement SAP Business One, enhancing digital transformation and operational efficiency in the telecom sector.

29/09/2024 - source

Standard Foods halves SAP costs, reinvests in AI growth - ChannelLife Australia

Standard Foods reduced SAP costs by switching to Rimini Support, reinvesting in AI and machine learning for better analytics and productivity.

25/09/2024 - source

SAP Feeds

US PPC Expense HV LP

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12/06/2024 - source

Fireside Chat: AI and Data Security

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Join Our Fireside Chat: Navigating AI and Data Security

Date: June 25th, 2024
Time: 10:00 AM PST / 1:00 PM EST

Overview: Artificial Intelligence (AI) is revolutionizing the way businesses operate, offering unprecedented opportunities for enhancing user experiences and optimizing processes. However, with great power comes great responsibility. Ensuring data security and mitigating potential risks are crucial as organizations adopt AI technologies.

SAP Concur invites you to a fireside chat with a panel of AI and Data Security experts. This engaging session will delve into key aspects of adopting AI responsibly, addressing potential pitfalls, and ensuring data security.

Topics:

  • Embracing AI to stay competitive and leveraging large data sets effectively.
  • Understanding and mitigating bias in AI models and data privacy risks.
  • Managing employee AI usage with proper governance.
  • Vetting AI vendors for data handling policies and transparency.

Why Attend?

  • Learn from industry experts about the latest trends in AI and data security.
  • Discover strategies for leveraging AI responsibly in your organization.
  • Understand the importance of transparency and compliance in AI usage.
  • Get practical advice on managing AI tools and vendors within your company.

Panelists:

  • Chris Auger, CEO, CloudForged.io
  • Stephen Semmelroth, Sr Director of Security, Avant

Moderator:

  • Geniece McColgan, SAP Concur

How to Register: Register now to secure your spot and ensure you stay at the forefront of AI and data security advancements. Click here to sign up.

Don’t miss out on this chance to engage with experts and enhance your organization's AI strategy. We look forward to seeing you!

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Stephen Semmelroth
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Sr Director of Security
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Avant
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10/06/2024 - source

SAP Concur Fusion Exchange Virtual | EMEA

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September 26 - October 31, 2024
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27/05/2024 - source

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