SAP Field Service Management Overview
SAP Field Service Management enhances customer satisfaction and productivity with mobile tools, AI, machine learning, and IoT. It integrates end-to-end processes, enabling effective service execution and collaboration.
Use Cases
Customers recommend Contract Management, Order Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using SAP Field Service Management.
Business Priorities
Acquire Customers and Scale Best Practices are the most popular business priorities that customers and associates have achieved using SAP Field Service Management.
SAP Field Service Management Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Field Service Management works with different mediums / channels such as Phone Calls.
SAP Field Service Management's features include Ticketing, and Dashboard. and SAP Field Service Management support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also SAP Field Service Management analytics capabilities include Analytics, and Custom Reports.
Reviews
"One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the di...fferent solutions out there, we found out real quick that the SAP solution would virtually eliminate a lot if not all of those clerical efforts." - Burke Desautels
SAP Field Service Management, belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Field Service Management
Top Industries
- Manufacturing
- Mechanical or Industrial Engineering
- Utilities
Popular in
- Enterprise
- Large Enterprise
- Small Business
SAP Field Service Management is popular in Manufacturing, Mechanical Or Industrial Engineering, and Utilities and is widely used by Enterprise, Large Enterprise, and Small Business.
Comprehensive Insights on SAP Field Service Management Use Cases
How can SAP Field Service Management optimize your Contract Management Workflow?
Why is SAP Field Service Management the best choice for Measuring Customer Satisfaction?
11+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well SAP Field Service Management solved their Field Service Management needs. Cuspera uses 234 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
|
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
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Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Burke Desautels Vice President Aftermarket Engineering IEP Technologies |
One of the biggest benefits we received, is the ability for our schedulers to spend more time customer facing than doing clerical work. We realized that our schedulers were spending 20 percent of their time on clerical duties.When we analyzed the different solutions out there, we found out real qui...ck that the SAP solution would virtually eliminate a lot if not all of those clerical efforts. |
|
Lou Shenqiang General Manager of Enterprise Business Beijing LLVision Technology Co., ltd |
After-sales service is the key to the satisfaction of customers and ensures sustainabledevelopment of enterprises. The perfect combination of our AR smart glasses and SAPFSM greatly improves theuser experience of field service. Testimonial By Lou Shenqiang |
|
Brian Kaufman Supply Chain Manager Orchard Machinery Corporation |
Before SAP, OMC’s field service op-erations revolved heavily around pa-perwork – and the rate at which we were able to process it. Between manually inputting paperwork and waiting for requests for restocked parts, our field service operations ended up being an all-hands-on-deck effort. With SAP, we... are able to automate and streamline our field service processes, optimizing our in-field technicians’ workdays and freeing up in-office service manag-ers to focus on driving business goals. We are now much better equipped to ensure the thousands of deployed OMC machines are in prime condition to produce bounti-ful harvest seasons for our customers. |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Mechanical or Industrial Engineering
|
Mechanical or Industrial Engineering |
Case Study IEP TechnologiesRead More |
Utilities
|
Utilities |
Case Study Siemens GamesaRead More |
Mechanical or Industrial Engineering
|
Mechanical or Industrial Engineering |
Case Study Orchard Machinery CorporationRead More |
Video
SAP Field Service Management: Supporting Oil Field Services
Peers used SAP Field Service Management for contract management and order management
SAP Field Service Management Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (1) |
| Analytics | Read Reviews (23) |
| Custom Reports | Read Reviews (28) |
SAP Field Service Management Integrations
SAP Field Service Management integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Field Service Management
Software Failure Risk Guidance
?for SAP Field Service Management
Overall Risk Meter
Top Failure Risks for SAP Field Service Management
SAP SE News
National Hockey League partners with SAP for Front Office app - Fast Company
The NHL has partnered with SAP to launch the SAP-NHL Front Office App, which consolidates sports data into a single platform for easier access by team managers, enhancing decision-making processes.
Project Encompass Chooses New Information Systems To Replace SAP
Project Encompass has decided to replace its SAP information systems with new alternatives.
BillMade Successfully Integrates with SAP S/4 HANA for Seamless Retail Operations
BillMade, a leading POS solution, has successfully integrated with SAP S/4 HANA, enhancing retail operations by synchronizing sales, inventory, and financial data seamlessly.
SAP SE Feeds
SAP Releases Integrated Report 2024 and Files Annual Report 2024 on Form 20-F with the ...
SAP has released its Integrated Report 2024 and filed its Annual Report 2024 on Form 20-F with the U.S. Securities and Exchange Commission.
SAP appoints Simon Davies as President of newly-formed APAC region | Mi3
SAP appoints Simon Davies as President of the newly-formed APAC region, responsible for strategy and operations across Asia Pacific, including markets like Australia, China, and India.
Sebastian Steinhaeuser Joins SAP Board - The Software Report
Sebastian Steinhaeuser has been appointed to SAP's Executive Board to lead the new Strategy & Operations division, focusing on strategy, internal operations, and collaboration with global marketing.
SAP SE Profile
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
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