SAP Service Cloud Overview
SAP Service Cloud empowers service teams to deliver fast, personalized customer service by unifying customer contacts from various channels and automating tasks with intelligent technologies. It enhances efficiency, reduces churn, and boosts customer loyalty.
Use Cases
Customers recommend Engagement Management, Contact List Management, Proposal & Quote Management, as the business use cases that they have been most satisfied with while using SAP Service Cloud.
Business Priorities
Enhance Customer Relationships and Acquire Customers are the most popular business priorities that customers and associates have achieved using SAP Service Cloud.
SAP Service Cloud Use-Cases and Business Priorities: Customer Satisfaction Data
SAP Service Cloud works with different mediums / channels such as Omnichannel. and Phone Calls.
SAP Service Cloud's features include Ticketing. and SAP Service Cloud support capabilities include 24/7 Support, Phone Support, AI Powered, etc. also SAP Service Cloud analytics capabilities include Analytics, and Custom Reports.
Reviews
"SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected." - Mark England
SAP Service Cloud, MetaCaseDesk, Handwrytten, Efficy CRM, Apptivo, etc., all belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SAP Service Cloud
Top Industries
- Wholesale
- Construction
- Consumer Goods
Popular in
- Mid Market
SAP Service Cloud is popular in Wholesale, Construction, and Consumer Goods and is widely used by Mid Market,
Comprehensive Insights on SAP Service Cloud Use Cases
What Are the key features of SAP Service Cloud for Engagement Management?
What benefits does SAP Service Cloud offer for Contact List Management?
How efficiently Does SAP Service Cloud manage your Proposal & Quote Management?
What makes SAP Service Cloud ideal for Helpdesk Management?
25+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SAP Service Cloud solved their Help Desk needs. Cuspera uses 430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Mark England Head of Technology Services Yell Limited |
SAP cloud solutions are now so intrinsic to the Yell UK operations that if the system were to fail, the whole business would be affected. Testimonial By Mark England |
|
Shah Md. Sadat Shahriar Head of Service Butterfly Marketing Limited |
Our customers are enjoying faster issue resolution as part of a consistent and unified customer experience that connects them with empowered employees prepared to help. Testimonial By Shah Md. Sadat Shahriar |
|
Lisa Hamma Project Manager Rolls Royce Power Systems AG |
Employees in more than 20 countries profit fromconsistent and complete information on customers and sales and service objects, which has also helped RRPS benefit from new business opportunities. Testimonial By Lisa Hamma |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Medical Devices
|
Medical Devices |
Case Study Carestream HealthRead More |
Government Administration
|
Government Administration |
Case Study Wiener Wohnen Hausbetreuung GmbHRead More |
Retail
|
Retail |
Case Study Butterfly MarketingRead More |
Video
Introduction - SAP Service Cloud
Peers used SAP Service Cloud for engagement management and contact list management
SAP Service Cloud Competitors
SAP Service Cloud Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (22) |
| Analytics | Read Reviews (36) |
| Custom Reports | Read Reviews (20) |
SAP Service Cloud Integrations
SAP Service Cloud integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for SAP Service Cloud
Software Failure Risk Guidance
?for SAP Service Cloud
Overall Risk Meter
Top Failure Risks for SAP Service Cloud
SAP SE News
SAP Business AI: Release Highlights Q4 2024
SAP Business AI released over 130 generative AI capabilities in 2024, enhancing tasks like esports strategy and HR operations. The AI copilot Joule was integrated into 80% of tasks, with 1,300 new skills, and partnerships with AWS, Meta, NVIDIA, and others were formed.
Croonwolter&dros Adopts SAP Cloud ERP System - - InsideSAP
Croonwolter&dros, a Dutch company, adopts SAP S/4HANA cloud ERP system to modernize its IT infrastructure, with Emixa assisting in the migration.
SAP Private Cloud Empowers Diriyah's Digital Transformation - - InsideSAP
Diriyah Company uses SAP Private Cloud to enhance operations, aligning with Saudi Arabia's Vision 2030 for digital transformation in culture and tourism.
SAP SE Feeds
US PPC Expense HV LP
Fireside Chat: AI and Data Security
Â
Join Our Fireside Chat: Navigating AI and Data Security
Date: June 25th, 2024
Time: 10:00 AM PST / 1:00 PM EST
Overview: Artificial Intelligence (AI) is revolutionizing the way businesses operate, offering unprecedented opportunities for enhancing user experiences and optimizing processes. However, with great power comes great responsibility. Ensuring data security and mitigating potential risks are crucial as organizations adopt AI technologies.
SAP Concur invites you to a fireside chat with a panel of AI and Data Security experts. This engaging session will delve into key aspects of adopting AI responsibly, addressing potential pitfalls, and ensuring data security.
Topics:
- Embracing AI to stay competitive and leveraging large data sets effectively.
- Understanding and mitigating bias in AI models and data privacy risks.
- Managing employee AI usage with proper governance.
- Vetting AI vendors for data handling policies and transparency.
Why Attend?
- Learn from industry experts about the latest trends in AI and data security.
- Discover strategies for leveraging AI responsibly in your organization.
- Understand the importance of transparency and compliance in AI usage.
- Get practical advice on managing AI tools and vendors within your company.
Panelists:
- Chris Auger, CEO, CloudForged.io
- Stephen Semmelroth, Sr Director of Security, Avant
Moderator:
- Geniece McColgan, SAP Concur
How to Register: Register now to secure your spot and ensure you stay at the forefront of AI and data security advancements. Click here to sign up.
Don’t miss out on this chance to engage with experts and enhance your organization's AI strategy. We look forward to seeing you!
A confirmation email has been sent to you with a personal webinar access URL -- please do not share your access link with others.
*Please check your Spam or Junk folder if you don't see your confirmation email within an hour.
SAP Concur Fusion Exchange Virtual | EMEA
SAP SE Profile
HQ Location
3999 West Chester Pike, Newtown Square, PA 19073, USA
Employees
10001+
Social
Financials
IPO
Get a personalised risk report for SAP Service Cloud
See Sample Risk ReportTell us more about yourself so that we can personalise incidents for your location, industry etc.
Connect to vendor request
SAP Service Cloud may get in touch with you regarding your request.
Request Custom Quote
SAP SE will get in touch with you regarding your request.