Scorebuddy: Use-Cases, Insights and Reviews | 2025 Cuspera

Tide, a leading UK business financial platform, needed to automate its quality assurance processes. They were using manual methods like Excel and Google Docs, which were prone to errors. Tide chose S...corebuddy for its functionality and integration with their CRM. By using Scorebuddy, Tide automated key QA functions, improving operational efficiency and consolidating QA data on one platform. This made the QA process more accurate and user-friendly.
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Scorebuddy BI helped Deriv improve their customer support quality assurance. The tool lets them mix and match different metrics in reports. This flexibility meets department needs and keeps important... details. Automated reporting boosts quality assurance visibility across the company. Deriv values how Scorebuddy BI makes reporting easier and more useful.
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Scorebuddy helped AutoPay replace an outdated QA system with a scalable, user-friendly platform. AutoPay customized Scorebuddy to improve accountability and performance analysis for loan specialists ...and managers. The new system made it easier to track complaints, reduced agent stress, and boosted staff morale. AutoPay saw better workflows, higher productivity, and cost savings. The company plans to expand Scorebuddy to more departments for similar results.
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Scorebuddy helped Moneyboat modernize its quality assurance process. Moneyboat used Scorebuddy across QA, collections, complaints, lending, and customer service. The platform made scoring easier and ...improved agent engagement. QA scores went up and agents became more invested in their development. Moneyboat won awards for lending and service after using Scorebuddy.
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Scorebuddy helped BenefitMall improve customer experience by providing a flexible, automated QA solution for their contact center. BenefitMall used Scorebuddy to manage agent evaluation and engagemen...t, and to benchmark Net Promoter Score against competitors. The platform gave BenefitMall better data and analytics, leading to targeted training and improved Net Promoter Score. The self-scoring feature increased agent self-awareness and training opportunities. BenefitMall now uses Scorebuddy as a central hub for monitoring agent performance and customer experience.
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Scorebuddy helped Permanent TSB replace manual spreadsheets with a central QA platform. The bank used Scorebuddy to manage quality across customer service, back-office, and other operations. Monthly ...evaluations and scorecards now live in one place, making reports easy to access. Auto Alerts notify supervisors when scores drop, helping them act fast. Agents and supervisors both find the process easier and more transparent. The new system gives clear insights for coaching and training, improving performance across the business.
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