Scorebuddy Overview
Scorebuddy helps deliver high-quality customer service at scale with its contact center software. Trust is driven and compliance risks are mitigated.
Use Cases
Customers recommend Call Scoring, Helpdesk Management, Sales Review & Feedback, as the business use cases that they have been most satisfied with while using Scorebuddy.
Business Priorities
Enhance Customer Relationships and Improve Visibility are the most popular business priorities that customers and associates have achieved using Scorebuddy.
Scorebuddy Use-Cases and Business Priorities: Customer Satisfaction Data
Scorebuddy works with different mediums / channels such as Phone Calls. E-Mail. Chat etc.
Scorebuddy's features include Dashboard, and Feedback Surveys. and Scorebuddy support capabilities include 24/7 Support, Email Support, Phone Support, etc. also Scorebuddy analytics capabilities include Custom Reports, and Analytics.
Reviews
"...Some of our clients use Scorebuddy in their retail stores scoring customer service interactions at tills on a tablet, other clients use Scorebuddy for onsite auditing...." Peer review
Scorebuddy, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Scorebuddy
Top Industries
- Consumer Services
- Publishing
- Utilities
Popular in
- Mid Market
- Enterprise
- Large Enterprise
Scorebuddy is popular in Consumer Services, Publishing, and Utilities and is widely used by Mid Market, Enterprise, and Large Enterprise.
Comprehensive Insights on Scorebuddy Use Cases
How can Scorebuddy optimize your Call Scoring Workflow?
What solutions does Scorebuddy provide for Helpdesk Management?
Why is Scorebuddy the best choice for Sales Review & Feedback?
What makes Scorebuddy ideal for Engagement Management?
Why is Scorebuddy the best choice for Coaching?
14+ more Business Use Cases
11 buyers and buying teams have used Cuspera to assess how well Scorebuddy solved their Contact Center Software needs. Cuspera uses 460 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Contact Center Software needs.
Video
ScoreBuddy QA New Agent Dashboard
Peers used Scorebuddy for call scoring and helpdesk management
Scorebuddy Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (78) |
| Analytics | Read Reviews (25) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (78) |
| Analytics | Read Reviews (25) |
Scorebuddy Integrations
Scorebuddy integrates with a wide range of software applications through its robust data import and export capabilities.
Software Failure Risk Guidance
?for Scorebuddy
Overall Risk Meter
Top Failure Risks for Scorebuddy
Scorebuddy Profile
Company Name
Scorebuddy
Company Website
https://www.scorebuddyqa.com/HQ Location
Dublin 8
Employees
11-50
Social
Financials
PRIVATE
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