ScreenMeet Overview

ScreenMeet enables businesses to enhance their sales, service, and support functions through secure, seamless in-platform collaboration. It facilitates faster ticket resolution and optimizes return on investment by integrating remote support, screen sharing, and video chat. This cloud-based solution simplifies agent workflows, contributing to increased productivity and customer satisfaction. ScreenMeet's architecture supports easy migration and modernization, making it suitable for global companies looking to streamline operations. A notable feature is its ability to maintain security while delivering real-time support, which is crucial for maintaining customer trust and operational efficiency in today's digital landscape.

Use Cases

Customers recommend Collaboration, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenMeet.

Other use cases:

  • Knowledge Management
  • Measuring Net Promoter Score
  • Measuring Customer Satisfaction
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships is the most popular business priority that customers and associates have achieved using ScreenMeet.

Other priorities:

See all business priorities See less business priorities

ScreenMeet Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenMeet works with different mediums / channels such as Chat. Video. and Website.

Reviews

"...I would consider paying for this product when the need to screen share comes up...." Peer review by Mike F., Senior Regional Consulting Manager, Telecommunications

ScreenMeet, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ScreenMeet offers cloud-native remote support, screen sharing, cobrowsing, and video chat for seamless collaboration. It helps resolve tickets faster, maximize ROI, and keep employees and customers happy.

Popular Business Setting

for ScreenMeet

Top Industries

  • Computer & Network Security
  • Telecommunications
  • Computer Software

Popular in

  • Enterprise
  • Small Business
  • Mid Market

ScreenMeet is popular in Computer & Network Security, Telecommunications, and Computer Software and is widely used by Enterprise, Small Business, and Mid Market.

ScreenMeet Customer wins, Customer success stories, Case studies

How does ScreenMeet address your Collaboration Challenges?

TTEC - Information Technology And Services - Very Large

ScreenMeet, embedded in ServiceNow, helped TTEC support 50,000 employees worldwide. TTEC cut IT help desk handle time by 38%, from 45 to 28 minutes. 90% of calls now use ScreenMeet, with about 10,000... sessions monthly. AI-powered QA reviews jumped from 5–10 per tech to over 15,000 sessions each month. Security improved with Zero Trust access inside ServiceNow.

Read on →

Teleperformance - Information Technology And Services - Very Large

ScreenMeet, integrated with ServiceNow, helped Teleperformance streamline remote support for 500,000 employees. The company unified ITIL processes and improved technician efficiency with instant devi...ce connections and automated incident recording. ScreenMeet's GenAI Summarization feature saves time by creating session summaries for incident records. Teleperformance leverages AI to enhance support quality and drive digital transformation. The partnership sets a new standard for AI-powered remote support.

Read on →

Ontario Teachers' Pension Plan (OTPP) - Financial Services - Very Large

ScreenMeet helped Ontario Teachers' Pension Plan (OTPP) improve IT help desk support. OTPP used ScreenMeet with ServiceNow ITSM to let agents connect remotely to user devices. First contact resolutio...n increased by 10%. Case reopen rates dropped by 25%. Average case handling time fell by 25%. New hire setup time was cut by 50%. OTPP can now support users faster and more easily, even outside their domain.

Read on →

Salesforce - Information Technology And Services

ScreenMeet helped Salesforce improve its IT customer service. Salesforce wanted to increase first-call resolution and make customer support easier. ScreenMeet integrated with Service Cloud to add scr...een sharing to customer interactions. Salesforce saw a 35% increase in first contact resolution. Case resolution time dropped from 5.6 days to 27.5 minutes. Customers and agents now have a smoother experience.

Read on →

ServiceNow - Information Technology And Services

ScreenMeet helped ServiceNow improve their service desk. First contact resolution went up by 32%. Average case handling time dropped by 50%. Employee productivity increased by 6 minutes per session. ...ServiceNow launched ScreenMeet to 19,000 employees in just 4 hours.

Read on →

Salesforce - Computer Software

ScreenMeet integrates with Salesforce Service Cloud to provide seamless screen sharing for customer support. Salesforce support engineers use ScreenMeet to help customers in a digital-first world. Th...e integration makes it easy for agents to deliver remote support without switching tools. This improves the support experience for both agents and customers. Jim Roth, EVP Customer Support at Salesforce, highlights the critical role of ScreenMeet in their support operations.

Read on →

ScreenMeet Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.57/5 ★

Read Reviews (2)
Custom Reports

3.92/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.57/5 ★

Read Reviews (2)
Custom Reports

3.92/5 ★

Read Reviews (3)

ScreenMeet Integrations

ScreenMeet integrates with a wide range of software applications through its robust data import and export capabilities.

Data Export

4.53/5 ★

Read Reviews (8)
Data Import

4.04/5 ★

Read Reviews (3)

Gladly

4.36 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Talkdesk

4.46 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Egnyte

4.37 5
 ★ ★ ★ ★ ★  ☆ ☆ ☆ ☆ ☆

Software Failure Risk Guidance

?

for ScreenMeet

Top Failure Risks for ScreenMeet

ScreenMeet, Inc. Profile

Company Name

ScreenMeet, Inc.

Company Website

https://screenmeet.com/

HQ Location

50 Fremont St, San Francisco, California 94105, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

SEED