ScreenSteps Overview

ScreenSteps revolutionizes knowledge management with its AI-powered Knowledge Ops Platform. This platform captures, shares, and manages complex information, transforming it into digital guides that enhance employee performance. By making knowledge findable, followable, and scannable, ScreenSteps changes user behavior and drives organizational success. Its implementation support ensures a swift launch, allowing businesses to quickly leverage the platform's capabilities. ScreenSteps empowers teams to achieve remarkable outcomes by transforming how knowledge is accessed and utilized within the organization.

Use Cases

Customers recommend Knowledge Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenSteps.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Content Management
  • Engagement Management
  • Product Marketing
See all use cases See less use cases

Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

ScreenSteps Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenSteps works with different mediums / channels such as Phone Calls. Website. E-Mail etc.

ScreenSteps's features include Ticketing. and ScreenSteps support capabilities include Chat Support, Email Support, Phone Support, etc. also ScreenSteps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Creating an easy to navigate, easy to understand knowledge base on Zendesk is easy with Screensteps, we can create more articles in a shorter period of time, and incorporate gifs and screenshots easily...." Peer review by Barb C

ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screensteps reduces questions, mistakes, and onboarding time with effective knowledge ops solutions. Employee performance is improved through a comprehensive knowledge base.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ScreenSteps is popular in Computer Software, Construction, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

ScreenSteps Customer wins, Customer success stories, Case studies

What solutions does ScreenSteps provide for Knowledge Management?

How can ScreenSteps enhance your Onboarding process?

What benefits does ScreenSteps offer for Helpdesk Management?

What makes ScreenSteps ideal for Sending & Publishing Communications?

11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Cloudbeds - Hospitality

Cloudbeds, a global hospitality management software company, faced challenges with inefficient tools for creating and updating documentation. This led to confusion for both their internal team and cu...stomers. They implemented ScreenSteps' knowledge ops platform with rapid authoring tools. This solution allowed them to create findable, followable, and scannable documentation. As a result, they achieved a 95% customer satisfaction score.

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Mid-Atlantic Federal Credit Union (MAFCU) - Banking - Small

ScreenSteps helped Mid-Atlantic Federal Credit Union launch a knowledge ops solution in just 12 weeks. MAFCU created over 700 digital guides to support employee training and performance. The credit u...nion faced limited resources and bandwidth before using ScreenSteps. Employees now find information quickly, improving member experience. The Accelerated Implementation Package enabled fast onboarding and ongoing support.

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B2B technical helpdesk for technology solutions and services - Information Technology And Services - Large

ScreenSteps helped a B2B technical helpdesk for technology solutions train new agents 87% faster. The company struggled with scattered documentation, leading to 6-month training times and poor custom...er experience. By using the Knowledge Ops Platform, they reduced new agent training to two weeks. They also saw a 70% drop in average handle time and a 60% improvement in first call resolution. The platform made it easier for agents to find answers and improved overall call center performance.

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Anonymous - Design

A company used ScreenSteps to train 250 employees on Salesforce. They used Find & Follow micro-training. The training answered 4,500 questions. This helped the lead trainer. The company designs, reta...ils, and installs architectural products.

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Full-service designer, retailer, and installer of architectural products

A company with 250 employees needed to transition from an old CRM system to Salesforce. They faced challenges with virtual training and employee apprehension. Using the ScreenSteps Find & Follow micr...o-training program, they successfully rolled out Salesforce. The knowledge ops platform answered 4,500 questions, reducing the burden on the lead trainer.

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Desert Rivers Credit Union - Banking

Desert Rivers Credit Union helps Loan Officers with guided workflows. They made 11 workflows for loan processes. New officers can work alone after a few weeks. This reduces pressure on managers.

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How to Launch Your Knowledge Base On Time

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Peers used ScreenSteps for knowledge management and onboarding

ScreenSteps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

ScreenSteps, Inc Profile

Company Name

ScreenSteps, Inc

Company Website

https://www.screensteps.com/

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Linkedin Twitter

Financials

NA