ScreenSteps Overview

ScreenSteps revolutionizes knowledge management with its AI-powered Knowledge Ops Platform. This platform captures, shares, and manages complex information, transforming it into digital guides that enhance employee performance. By making knowledge findable, followable, and scannable, ScreenSteps changes user behavior and drives organizational success. Its implementation support ensures a swift launch, allowing businesses to quickly leverage the platform's capabilities. ScreenSteps empowers teams to achieve remarkable outcomes by transforming how knowledge is accessed and utilized within the organization.

Use Cases

Customers recommend Knowledge Management, Onboarding, Helpdesk Management, as the business use cases that they have been most satisfied with while using ScreenSteps.

Other use cases:

  • Sending & Publishing Communications
  • Collaboration
  • Workflow Management
  • Contact List Management
  • Content Management
  • Engagement Management
  • Product Marketing
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Business Priorities

Acquire Customers and Shorten Ramp Up Time are the most popular business priorities that customers and associates have achieved using ScreenSteps.

Other priorities:

  • Improve Efficiency
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ScreenSteps Use-Cases and Business Priorities: Customer Satisfaction Data

ScreenSteps works with different mediums / channels such as Phone Calls. Website. E-Mail etc.

ScreenSteps's features include Ticketing. and ScreenSteps support capabilities include Chat Support, Email Support, Phone Support, etc. also ScreenSteps analytics capabilities include Analytics, and Custom Reports.

Reviews

"...We are hoping this will also cut down on support requests to the help desk, but it's too early to tell...." Peer review by User

ScreenSteps, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Screensteps reduces questions, mistakes, and onboarding time with effective knowledge ops solutions. Employee performance is improved through a comprehensive knowledge base.

Popular Business Setting

for ScreenSteps

Top Industries

  • Computer Software
  • Construction
  • Non-Profit Organization Management

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ScreenSteps is popular in Computer Software, Construction, and Non-Profit Organization Management and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ScreenSteps Use Cases

Why is ScreenSteps the best choice for Knowledge Management?

How efficiently Does ScreenSteps manage your Onboarding?

Why is ScreenSteps the best choice for Helpdesk Management?

What Are the key features of ScreenSteps for Sending & Publishing Communications?

8+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ScreenSteps solved their Knowledge Management needs. Cuspera uses 214 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Case Studies

Financial Services

CASE STUDY High Plains Farm Credit

ScreenSteps Knowledge Ops Platform and Find & Follow helped High Plains Farm Credit train new hires in days. Before, training took months and delayed loan processing. Now, new hires use ScreenSteps t...o learn procedures on their own. Training bottlenecks are gone. Staff follow standard processes across offices. Trainers can focus on deeper coaching and employee growth.

Manufacturing

CASE STUDY Multimillion-dollar manufacturing company

ScreenSteps knowledge ops platform and Find & Follow training helped a multimillion-dollar manufacturing company implement Salesforce after two failed CRM attempts. The company needed to standardize ...sales processes and fix inefficiencies. ScreenSteps provided interactive checklists and decision trees to guide sales reps. Training included real-life practice using digital guides. The result was 99% Salesforce adoption among sales reps before launch day, with faster training and less support needed.

Mechanical or Industrial Engineering

CASE STUDY Advanced Technology Services

ScreenSteps knowledge ops platform helped Advanced Technology Services centralize documentation for 2,900 employees. The company faced a challenge with a multimillion-dollar software rollout and lack...ed a single place for knowledge. ScreenSteps made it easy to update training materials and track usage. Employees found answers faster, and support tickets dropped. The knowledge base saw more use each month with little admin effort.

Design

CASE STUDY Anonymous

A company used ScreenSteps to train 250 employees on Salesforce. They used Find & Follow micro-training. The training answered 4,500 questions. This helped the lead trainer. The company designs, reta...ils, and installs architectural products.

Design

CASE STUDY Anonymous

A company used ScreenSteps to train 250 employees on Salesforce. They moved from an old CRM to Salesforce. The Find & Follow program helped. It answered 4,500 questions. The training was virtual.

Real Estate

CASE STUDY Cushman & Wakefield

ScreenSteps helped Cushman & Wakefield fix scattered training materials. Employees had trouble finding information in SharePoint. ScreenSteps created a single place for all knowledge articles. Conten...t creation became faster. Employees found it easier to get the information they needed. More subject matter experts started adding to the knowledge base.

Video

How to Launch Your Knowledge Base On Time

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lightning

Peers used ScreenSteps for knowledge management and onboarding

ScreenSteps Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)
CAPABILITIES RATINGS AND REVIEWS
Analytics

3.53/5 ★

Read Reviews (6)
Custom Reports

2.71/5 ★

Read Reviews (22)

Software Failure Risk Guidance

?

for ScreenSteps

Overall Risk Meter

Low Medium High

Top Failure Risks for ScreenSteps

ScreenSteps, Inc Profile

Company Name

ScreenSteps, Inc

HQ Location

PO Box 801, McLean, Virginia 22101, US

Employees

2-10

Social

Financials

NA