Segment Customer Data Infrastructure Overview
Segment is a CDP by Twilio, ranked #1 by IDC (2019-2022). It helps collect, clean, and activate customer data.
Use Cases
Customers recommend Engagement Management, Advertisement, Social Media Management, as the business use cases that they have been most satisfied with while using Segment Customer Data Infrastructure.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Segment Customer Data Infrastructure.
Segment Customer Data Infrastructure Use-Cases and Business Priorities: Customer Satisfaction Data
Segment Customer Data Infrastructure works with different mediums / channels such as Social Media. Facebook. E-Mail etc.
Segment Customer Data Infrastructure's features include Personalization, Micro Customer Segmenting, Dashboard, etc. and Segment Customer Data Infrastructure support capabilities include Email Support, Phone Support, AI Powered, etc. also Segment Customer Data Infrastructure analytics capabilities include Analytics, and Custom Reports.
Reviews
"Segment has empowered our company to make decisions smarter and faster to give our customers the best experience possible. With constant experimentation, sophisticated customer data models, and journey mapping, we can deliver personalization at scal...e and across all channels." - Nikolaj Toxværd
Segment Customer Data Infrastructure, belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Segment Customer Data Infrastructure
Top Industries
- Retail
- Hospitality
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Segment Customer Data Infrastructure is popular in Retail, Hospitality, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Comprehensive Insights on Segment Customer Data Infrastructure Use Cases
How does Segment Customer Data Infrastructure facilitate Engagement Management?
How can Segment Customer Data Infrastructure optimize your Advertisement Workflow?
How does Segment Customer Data Infrastructure facilitate Loyalty Management?
What Are the key features of Segment Customer Data Infrastructure for Segmentation And Targeting?
48+ more Business Use Cases
9 buyers and buying teams have used Cuspera to assess how well Segment Customer Data Infrastructure solved their E-Commerce Software needs. Cuspera uses 3118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Segment has empowered our company to make decisions smarter and faster to give our customers the best experience possible. With constant experimentation, sophisticated customer data models, and journey mapping, we can deliver personalization at scale and across all channels. Testimonial By Nikolaj Toxværd |
|
Segment has enabled us to optimize engagement and deliver true customer-first experiences. With an extensible platform and cross-channel journey orchestration, we’ve unified online and offline data, improved our ad performance, and designed omnichannel campaigns through Segment. Testimonial By Maxime Lagresle |
|
Segment helps us collect the data that is living throughout the process, and integrate it in the way we do work and the way our company culture works. Testimonial By Inessa Lurye |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Nikolaj Toxværd Chief Marketing Officer The Vintage Bar |
Segment has empowered our company to make decisions smarter and faster to give our customers the best experience possible. With constant experimentation, sophisticated customer data models, and journey mapping, we can deliver personalization at scale and across all channels. Testimonial By Nikolaj Toxværd |
|
Maxime Lagresle eCommerce Analytics Manager Veronica Beard |
Segment has enabled us to optimize engagement and deliver true customer-first experiences. With an extensible platform and cross-channel journey orchestration, we’ve unified online and offline data, improved our ad performance, and designed omnichannel campaigns through Segment. Testimonial By Maxime Lagresle |
|
Inessa Lurye VP of Product Management Yesware |
Segment helps us collect the data that is living throughout the process, and integrate it in the way we do work and the way our company culture works. Testimonial By Inessa Lurye |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Hospitality
|
Hospitality |
Case Study VacasaRead More |
Consumer Goods
|
Consumer Goods |
Case Study RitualRead More |
|
Consumer Goods
|
Consumer Goods |
Case Study RitualRead More |
Video
The Leading Customer Data Platform.
Frequently Asked Questions(FAQ)
for Segment Customer Data Infrastructure
What is Segment Customer Data Infrastructure?
Segment is a customer data platform that makes good data accessible for all teams. It helps in improving sales and revenue and enhance customer relationship.
Segment collects user events from web & mobile apps and provides a complete data toolkit to every team in the company to make real-time decisions, accelerate growth, and personalize experiences. Standardized data collection, diagnosing data quality, block bad data at the source ensures that the data is accurate in all the tools used. It builds real-time profiles and audiences by targeting the right customer with the right message at the right time.
What is Segment Customer Data Infrastructure used for?
What are the top features of Segment Customer Data Infrastructure?
Who uses Segment Customer Data Infrastructure?
Where is Segment Customer Data Infrastructure located?
Peers used Segment Customer Data Infrastructure for engagement management and advertisement
Segment Customer Data Infrastructure Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (451) |
| Custom Reports | Read Reviews (481) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (451) |
| Custom Reports | Read Reviews (481) |
Segment Customer Data Infrastructure Integrations
Segment Customer Data Infrastructure integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Segment Customer Data Infrastructure
Software Failure Risk Guidance
?for Segment Customer Data Infrastructure
Overall Risk Meter
Top Failure Risks for Segment Customer Data Infrastructure
Twilio Inc. News
Twilio Introduces Generative Customer Operators to Pull Insights from Customer Calls
Twilio introduces Generative Customer Operators to extract insights from customer calls, enhancing its product offerings.
Twilio Customer Engagement Platform on AWS Marketplace Through Carahsoft
Twilio's Customer Engagement Platform is now available on the AWS Marketplace through Carahsoft, enhancing its accessibility for users.
Carahsoft integrates Twilio's customer engagement platform into AWS Marketplace
Carahsoft has integrated Twilio's customer engagement platform into the AWS Marketplace, enhancing accessibility for users.
Twilio Inc. Feeds
Twilio Inc (TWLO) Announces First Quarter 2025 Earnings Release - GuruFocus
Twilio Inc (TWLO) has announced its earnings release for the first quarter of 2025.
Twilio: The New Age Of (GAAP) Profits (NYSE:TWLO) | Seeking Alpha
Twilio is achieving GAAP profitability, marking a significant milestone for the company.
Twilio Full Year 2024 Earnings: EPS Beats Expectations - Simply Wall St News
Twilio's Full Year 2024 earnings report shows revenue of $4.46 billion, a net loss of $109.4 million, and an EPS loss of $0.66, surpassing analyst expectations. The Communications segment contributed 93% of total revenue. R&D was the largest expense at $1.01 billion.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
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What Are the key features of Segment Customer Data Infrastructure for Social Media Management?