Segment Customer Data Infrastructure Overview
Segment is a CDP by Twilio, ranked #1 by IDC (2019-2022). It helps collect, clean, and activate customer data.
Use Cases
Customers recommend Engagement Management, Advertisement, Social Media Management, as the business use cases that they have been most satisfied with while using Segment Customer Data Infrastructure.
Business Priorities
Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using Segment Customer Data Infrastructure.
Segment Customer Data Infrastructure Use-Cases and Business Priorities: Customer Satisfaction Data
Segment Customer Data Infrastructure works with different mediums / channels such as Social Media. Facebook. E-Mail etc.
Segment Customer Data Infrastructure's features include Personalization, Micro Customer Segmenting, Dashboard, etc. and Segment Customer Data Infrastructure support capabilities include Email Support, Phone Support, AI Powered, etc. also Segment Customer Data Infrastructure analytics capabilities include Analytics, and Custom Reports.
Reviews
"Segment has become the data hub that we needed. There isn’t a question on how or when data will get from one place to another. We feel confident we can execute communications and insights in the right way with the right data." - Ann Ehnert
Segment Customer Data Infrastructure, Prisync, ShopBase, Metrilo, Easy Digital Downloads, etc., all belong to a category of solutions that help E-Commerce Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Segment Customer Data Infrastructure
Top Industries
- Retail
- Hospitality
- Information Technology and Services
Popular in
- Small Business
- Mid Market
- Enterprise
Segment Customer Data Infrastructure is popular in Retail, Hospitality, and Information Technology And Services and is widely used by Small Business, Mid Market, and Enterprise.
Segment Customer Data Infrastructure Customer wins, Customer success stories, Case studies
How can Segment Customer Data Infrastructure enhance your Engagement Management process?
What Are the key features of Segment Customer Data Infrastructure for Advertisement?
What makes Segment Customer Data Infrastructure ideal for Loyalty Management?
What Are the key features of Segment Customer Data Infrastructure for Segmentation And Targeting?
9 buyers and buying teams have used Cuspera to assess how well Segment Customer Data Infrastructure solved their E-Commerce Software needs. Cuspera uses 3118 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific E-Commerce Software needs.
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Segment has become the data hub that we needed. There isn’t a question on how or when data will get from one place to another. We feel confident we can execute communications and insights in the right way with the right data. Testimonial By Ann Ehnert |
|
Segment has given us the operating leverage we need to scale, allowing us to work smarter not harder. We’re creating real change within our organization which translates to helping more customers be more sustainable. Testimonial By Anthony Hoang |
|
Having Segment not only helped us do the personalization work we’ve always wanted to do, but we can now improve on the effectiveness of our ad campaigns and create a better feedback loop. Testimonial By Christian Rocha Castillo |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Ann Ehnert Manager of CRM & Loyalty Marketing Schnuck Markets |
Segment has become the data hub that we needed. There isn’t a question on how or when data will get from one place to another. We feel confident we can execute communications and insights in the right way with the right data. Testimonial By Ann Ehnert |
|
Anthony Hoang CTO CleanChoice Energy |
Segment has given us the operating leverage we need to scale, allowing us to work smarter not harder. We’re creating real change within our organization which translates to helping more customers be more sustainable. Testimonial By Anthony Hoang |
|
Christian Rocha Castillo Deputy Director Ecommerce/Digital Media Domino’s Pizza |
Having Segment not only helped us do the personalization work we’ve always wanted to do, but we can now improve on the effectiveness of our ad campaigns and create a better feedback loop. Testimonial By Christian Rocha Castillo |
iTWire - Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google
Read more →Fresha Enhances Customer Engagement with RCS for Business Powered by Twilio and Google - Business Wire
Read more →The RealReal - Retail
Read more →Persona - Information Technology And Services
Read more →Luma Health - Health, Wellness And Fitness
Read more →The Leading Customer Data Platform.
Frequently Asked Questions(FAQ)
for Segment Customer Data Infrastructure
What is Segment Customer Data Infrastructure?
Segment is a customer data platform that makes good data accessible for all teams. It helps in improving sales and revenue and enhance customer relationship.
Segment collects user events from web & mobile apps and provides a complete data toolkit to every team in the company to make real-time decisions, accelerate growth, and personalize experiences. Standardized data collection, diagnosing data quality, block bad data at the source ensures that the data is accurate in all the tools used. It builds real-time profiles and audiences by targeting the right customer with the right message at the right time.
What is Segment Customer Data Infrastructure used for?
What are the top features of Segment Customer Data Infrastructure?
Who uses Segment Customer Data Infrastructure?
What are Segment Customer Data Infrastructure alternatives?
Where is Segment Customer Data Infrastructure located?
Peers used Segment Customer Data Infrastructure for engagement management and advertisement
Segment Customer Data Infrastructure Competitors
Segment Customer Data Infrastructure Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (451) |
| Custom Reports | Read Reviews (481) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (17) |
| Analytics | Read Reviews (451) |
| Custom Reports | Read Reviews (481) |
Segment Customer Data Infrastructure Integrations
Segment Customer Data Infrastructure integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for Segment Customer Data Infrastructure
Software Failure Risk Guidance
?for Segment Customer Data Infrastructure
Overall Risk Meter
Top Failure Risks for Segment Customer Data Infrastructure
Twilio Inc. News
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Integrate Twilio Flex and Microsoft Dynamics 365 with Zing
Twilio: Q3 Earnings Snapshot - Barchart.com
Twilio reported a Q3 net income of $37.2 million, or 23 cents per share, surpassing Wall Street expectations. Adjusted earnings were $1.25 per share, exceeding the forecast of $1.05. Revenue reached $1.3 billion, beating the expected $1.25 billion. For Q4, Twilio anticipates earnings between $1.17 and $1.22 per share, with revenue projected at $1.31 to $1.32 billion.
Twilio unveils advanced tools for better customer data management | Cita Directa
Twilio has introduced a suite of advanced tools aimed at enhancing customer data management for small and medium-sized businesses. These tools include granular observability, a centralized alerting hub, an expanded API, and automated instrumentation. They are designed to improve data integrity, streamline alert management, and allow non-technical users to efficiently manage data tasks, ultimately enhancing customer engagement and satisfaction.
Twilio: It's Too Soon For An Upgrade (NYSE:TWLO) | Seeking Alpha
Twilio has introduced a suite of new features aimed at enhancing customer data management for small businesses. These tools include Granular Observability, a centralized Alerting Hub, expanded APIs, and Auto-Instrumentation, all designed to improve data integrity and operational efficiency. The updates aim to empower small businesses with real-time, reliable data to drive customer engagement and improve interaction quality.
Twilio Inc. Profile
HQ Location
375 Beale Street, Suite 300, San Francisco, CA 94105
Employees
1001-5000
Social
Financials
IPO
What benefits does Segment Customer Data Infrastructure offer for Social Media Management?