ServiceMax Overview

ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Advertisement
  • Order Management
  • Sending & Publishing Communications
  • Contact List Management
  • Engagement Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Internal Communications
  • Improve Visibility
See all business priorities See less business priorities

ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.

ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.

Reviews

"...It's great that the service contracts can be set up once the PO comes in and be future scheduled in the system without having to worry...." Peer review by User

ServiceMax, Salesforce Field Service, FieldEdge, FieldAware, BlueFolder, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceMax

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on ServiceMax Use Cases

What solutions does ServiceMax provide for Collaboration?

How can ServiceMax enhance your Contract Management process?

How does ServiceMax address your Workflow Management Challenges?

What benefits does ServiceMax offer for Customer Feedback Management?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ServiceMax case study

SPP Pumps
Manufacturing
Manufacturing
CASE STUDY SPP Pumps

SPP Pumps achieved 100% digital processing, enabling same-day invoicing and improved cash flow by using ServiceMax, reducing invoicing time from 14 days to one day.

Read More
ServiceMax case study

Kiwa Inspecta
Oil & Energy
Oil & Energy
CASE STUDY Kiwa Inspecta

Kiwa Inspecta improved engineer efficiency by 15% and enhanced team collaboration using ServiceMax, eliminating manual data entry and accelerating billing processes with mobile field inspections.

Read More
ServiceMax case study

Thermo Fisher Scientific
Hospital & Health Care
Hospital & Health Care
CASE STUDY Thermo Fisher Scientific

Thermo Fisher Scientific improved its field service NPS scores by over 10 points through ServiceMax technology, enhancing customer value and optimizing processes across divisions.

Read More

Video

Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc

Video Thumbnail

Frequently Asked Questions(FAQ)

for ServiceMax

What is ServiceMax used for?

ServiceMax is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Onboarding and Contract Management .

What are the top features of ServiceMax?

Personalization, Recording and Ticketing are some of the top features of ServiceMax.

Who uses ServiceMax?

ServiceMax is used by Medical Devices, Information Technology And Services and Consumer Services among other industries.

What are ServiceMax alternatives?

Salesforce Field Service, FieldEdge, FieldAware and BlueFolder are popular alternatives for ServiceMax.

Where is ServiceMax located?

ServiceMax is headquartered at 4450 Rosewood Dr., Suite 200, Pleasanton, CA 94588, US.
lightning

Peers used ServiceMax for collaboration and onboarding

ServiceMax Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for ServiceMax

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceMax

ServiceMax News

PTC Announces Availability of ServiceMax Core 24R2 - ARC Advisory Group

PTC announced the latest product updates to it's ServiceMax Core as part of the just-released version 24R2.

16/07/2024 - source

ServiceMax Profile

Company Name

ServiceMax

Company Website

https://www.servicemax.com/about

HQ Location

4450 Rosewood Dr., Suite 200, Pleasanton, CA 94588, US

Employees

251-500

Social

Facebook Linkedin Twitter

Financials

M&A