ServiceMax Overview

ServiceMax offers asset-centric field service software to boost technician efficiency and customer satisfaction. Discover increased productivity and satisfaction with ServiceMax!

Use Cases

Customers recommend Collaboration, Onboarding, Contract Management, as the business use cases that they have been most satisfied with while using ServiceMax.

Other use cases:

  • Workflow Management
  • Customer Feedback Management
  • Advertisement
  • Order Management
  • Sending & Publishing Communications
  • Contact List Management
  • Engagement Management
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using ServiceMax.

Other priorities:

  • Increase Sales & Revenue
  • Improve Efficiency
  • Grow Market Share
  • Establish Thought Leadership
  • Launch New Products
  • Enter New Markets Internationally Or Locally
  • Scale Best Practices
  • Improve Internal Communications
  • Improve Visibility
See all business priorities See less business priorities

ServiceMax Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceMax works with different mediums / channels such as Social Media. Offline. On Premises etc.

ServiceMax's features include Personalization, Recording, Ticketing, etc. and ServiceMax support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceMax analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Revenue Maximisation and customer satisfaction...." Peer review by User

ServiceMax, Salesforce Field Service, FieldEdge, FieldAware, BlueFolder, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceMax

Top Industries

  • Medical Devices
  • Information Technology and Services
  • Consumer Services

Popular in

  • Mid Market
  • Enterprise
  • Small Business

ServiceMax is popular in Medical Devices, Information Technology And Services, and Consumer Services and is widely used by Mid Market, Enterprise, and Small Business.

Comprehensive Insights on ServiceMax Use Cases

What benefits does ServiceMax offer for Collaboration?

How does ServiceMax facilitate Contract Management?

How efficiently Does ServiceMax manage your Workflow Management?

How can ServiceMax enhance your Customer Feedback Management process?

34+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceMax solved their Field Service Management needs. Cuspera uses 862 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ServiceMax case study
Oil & Energy
Oil & Energy
CASE STUDY Tecpetrol

Tecpetrol digitized field service processes using ServiceMax, improving task visibility and employee satisfaction, and moving from paper to iPad for enhanced data traceability.

Read More
ServiceMax case study
Medical Devices
Medical Devices
CASE STUDY Solta Medical

Solta Medical improved efficiency and increased service revenue by unifying customer and product data using ServiceMax, moving from two legacy systems to a single integrated platform.

Read More
ServiceMax case study
Information Technology and Services
Information Technology and Services
CASE STUDY Kodak Alaris

Kodak Alaris standardized global processes using ServiceMax, reducing interfaces from 150 to 9, increasing the renewal rate to over 80%, and achieving a first-time fix rate above 90%.

Read More

Video

Optimize Your Service with ServiceMax: Engage: Service Board: Go: and Zinc

Video Thumbnail

Frequently Asked Questions(FAQ)

for ServiceMax

What is ServiceMax used for?

ServiceMax is a Field Service Management Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Collaboration, Onboarding and Contract Management .

What are the top features of ServiceMax?

Personalization, Recording and Ticketing are some of the top features of ServiceMax.

Who uses ServiceMax?

ServiceMax is used by Medical Devices, Information Technology And Services and Consumer Services among other industries.

What are ServiceMax alternatives?

Salesforce Field Service, FieldEdge, FieldAware and BlueFolder are popular alternatives for ServiceMax.

Where is ServiceMax located?

ServiceMax is headquartered at PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210.
lightning

Peers used ServiceMax for collaboration and onboarding

ServiceMax Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.89/5 ★

Read Reviews (20)
Analytics

4.66/5 ★

Read Reviews (36)
Custom Reports

4.07/5 ★

Read Reviews (94)

Software Failure Risk Guidance

?

for ServiceMax

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceMax

PTC Inc. News

PTC Partners with Microsoft and Volkswagen Group to Develop Codebeamer Generative AI Copilot - PR Newswire

PTC is partnering with Microsoft and Volkswagen Group to develop a Codebeamer Generative AI Copilot.

02/12/2024 - source

PTC Teams with Microsoft, VW to Launch AI-Powered Software Development Platform | PTC Stock News - StockTitan

PTC collaborates with Microsoft and VW to launch an AI-powered software development platform.

02/12/2024 - source

PTC ANNOUNCES FOURTH FISCAL QUARTER AND FULL FISCAL YEAR 2024 RESULTS

PTC announced its fourth fiscal quarter and full fiscal year 2024 financial results.

05/11/2024 - source

PTC Inc. Feeds

PTC Taps Microsoft Executive Robert Dahdah as New Chief Revenue Officer to Drive Global Growth - StockTitan

PTC has appointed Microsoft executive Robert Dahdah as the new Chief Revenue Officer to enhance global growth.

08/12/2024 - source

PTC to Announce Fiscal Q4'24 Results on Wednesday, November 6th, 2024 - GuruFocus.com

PTC will announce its financial results for the fourth quarter of fiscal year 2024 on November 6, 2024.

21/11/2024 - source

PTC Unveils Massive $2B Share Buyback Plan, Sets $300M Target for 2025 | PTC Stock News - StockTitan

PTC announced a $2 billion share buyback plan and aims for a $300 million target by 2025.

05/11/2024 - source

PTC Inc. Profile

Company Name

PTC Inc.

Company Website

https://www.ptc.com/en

HQ Location

PTC World Headquarters, 121 Seaport Boulevard, Boston, MA 02210

Employees

5001-10000

Social

Financials

IPO