ServiceNow® Knowledge Management Overview

Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.

Use Cases

Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.

Other use cases:

  • Social Media Analytics
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Customer Case Management
  • Engaging And Following Up
  • Collaboration
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.

Other priorities:

  • Acquire Customers
  • Manage Risk
See all business priorities See less business priorities

ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content. Blogs. and Phone Calls.

ServiceNow® Knowledge Management's features include Dashboard, and Ticketing. and ServiceNow® Knowledge Management support capabilities include 24/7 Support, AI Powered, Phone Support, etc. also ServiceNow® Knowledge Management analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Knowledge management module in Service..." Peer review by Vivek K.

Popular Business Setting

for ServiceNow® Knowledge Management

Top Industries

  • Information Technology and Services
  • Utilities
  • Government Administration

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on ServiceNow® Knowledge Management Use Cases

How can ServiceNow® Knowledge Management optimize your Knowledge Management Workflow?

What solutions does ServiceNow® Knowledge Management provide for Workflow Management?

How can ServiceNow® Knowledge Management optimize your Helpdesk Management Workflow?

What benefits does ServiceNow® Knowledge Management offer for Sending & Publishing Communications?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their business needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ServiceNow® Knowledge Management case study

Carscom
Computer & Network Security
Computer & Network Security
CASE STUDY Carscom

Cars.com improved customer satisfaction by 22% and reduced call volume by 30% through automation and self-service tools on ServiceNow.

Read More
ServiceNow® Knowledge Management case study

Swiss Re
Insurance
Insurance
CASE STUDY Swiss Re

Swiss Re improved service desk efficiency by 60%, reducing service request resolution time by 25% and achieving a 100% satisfaction rating with their new service desk.

Read More
lightning

Peers used ServiceNow® Knowledge Management for knowledge management and workflow management

ServiceNow® Knowledge Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for ServiceNow® Knowledge Management

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceNow® Knowledge Management

ServiceNow, Inc News

ServiceNow expands partnership with AWS to provide new capabilities to accelerate AI transformation - KMWorld Magazine

ServiceNow is expanding its partnership with AWS to offer new capabilities that will help accelerate AI transformation.

10/12/2024 - source

ServiceNow Named a Leader in Task-Centric Automation Software by Independent Research Firm - Business Wire

ServiceNow has been recognized as a leader in task-centric automation software by an independent research firm.

09/12/2024 - source

ServiceNow and AWS Expand Strategic Collaboration With New Capabilities to Accelerate AI Transformation - Business Wire

ServiceNow and AWS are working together to offer new AI capabilities to help businesses transform faster.

02/12/2024 - source

ServiceNow, Inc Feeds

ServiceNow Names Enterprise Software Industry Veteran Amit Zavery as President, CPO, and COO to Lead Product and Engineering - Business Wire

ServiceNow appointed Amit Zavery as President, CPO, and COO to lead their product and engineering teams.

22/10/2024 - source

ServiceNow to Announce Third Quarter 2024 Financial Results on October 23 - Business Wire

ServiceNow will announce its financial results for the third quarter of 2024 on October 23.

01/10/2024 - source

ServiceNow to Announce Third Quarter 2024 Financial Results on October 23 - StockTitan

ServiceNow is announcing its third-quarter financial results for 2024 on October 23.

01/10/2024 - source

ServiceNow, Inc Profile

Company Name

ServiceNow, Inc

Company Website

//servicenow.com

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

Facebook Linkedin Twitter

Financials

IPO