ServiceNow® Knowledge Management Overview

Using Knowledge Management, information is easily found and issues are resolved faster by customers and employees. ServiceNow enhances efficiency and accessibility.

Use Cases

Customers recommend Knowledge Management, Workflow Management, Helpdesk Management, as the business use cases that they have been most satisfied with while using ServiceNow® Knowledge Management.

Other use cases:

  • Social Media Analytics
  • Sending & Publishing Communications
  • Customer Feedback Management
  • Customer Case Management
  • Engaging And Following Up
  • Collaboration
  • Training & Onboarding
See all use cases See less use cases

Business Priorities

Enhance Customer Relationships and Scale Best Practices are the most popular business priorities that customers and associates have achieved using ServiceNow® Knowledge Management.

Other priorities:

  • Acquire Customers
  • Manage Risk
See all business priorities See less business priorities

ServiceNow® Knowledge Management Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceNow® Knowledge Management works with different mediums / channels such as User Generated Content, Blogs, and Phone Calls,

ServiceNow® Knowledge Management's features include Dashboard, and Ticketing.

Reviews

"...We spent many months adding knowledge to the knowledge management part of service now...." Peer review by Robert R., Utilities

Popular Business Setting

for ServiceNow® Knowledge Management

Top Industries

  • Information Technology and Services
  • Utilities
  • Government Administration

Popular in

  • Large Enterprise
  • Enterprise
  • Small Business

ServiceNow® Knowledge Management is popular in Information Technology And Services, Utilities, and Government Administration and is widely used by Large Enterprise, Enterprise, and Small Business.

Comprehensive Insights on ServiceNow® Knowledge Management Use Cases

What makes ServiceNow® Knowledge Management ideal for Knowledge Management?

How efficiently Does ServiceNow® Knowledge Management manage your Workflow Management?

How does ServiceNow® Knowledge Management address your Helpdesk Management Challenges?

Why is ServiceNow® Knowledge Management the best choice for Sending & Publishing Communications?

20+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceNow® Knowledge Management solved their business needs. Cuspera uses 409 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific business needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
ServiceNow® Knowledge Management case study

Swiss Re
Insurance
Insurance
CASE STUDY Swiss Re

Swiss Re improved service desk efficiency by 60%, reducing service request resolution time by 25% and achieving a 100% satisfaction rating with their new service desk.

Read More
ServiceNow® Knowledge Management case study

Carscom
Computer & Network Security
Computer & Network Security
CASE STUDY Carscom

Cars.com improved customer satisfaction by 22% and reduced call volume by 30% through automation and self-service tools on ServiceNow.

Read More
lightning

Peers used ServiceNow® Knowledge Management for knowledge management and workflow management

ServiceNow® Knowledge Management Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

4.01/5 ★

Read Reviews (9)
Analytics

4.47/5 ★

Read Reviews (35)
Custom Reports

4.41/5 ★

Read Reviews (44)

Software Failure Risk Guidance

?

for ServiceNow® Knowledge Management

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceNow® Knowledge Management

ServiceNow News

ServiceNow and Zoom Usher in Era of Intelligence to Help Manage Actions for Peak Productivity

ServiceNow and Zoom collaborate to enhance productivity with intelligent action management tools.

08/10/2024 - source

ServiceNow Named a Leader in Inaugural IDC MarketScape for Worldwide SaaS and Cloud - enabled Spend Orchestration

ServiceNow recognized as a leader in IDC MarketScape for SaaS and cloud-enabled spend orchestration.

02/10/2024 - source

ServiceNow boosts productivity and strengthens collaboration across the enterprise with the Now Platform Xanadu release

ServiceNow enhances productivity and collaboration with the Now Platform Xanadu release, featuring a new integrated development environment and updates to streamline IT processes.

16/09/2024 - source

ServiceNow Profile

Company Name

ServiceNow

Company Website

https://www.servicenow.com/

HQ Location

2225 Lawson Lane, Santa Clara, CA 95054, US

Employees

5001-10000

Social

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Financials

IPO