ServiceTitan Overview

ServiceTitan enhances efficiency, increases revenue, and eliminates paper use. Field service management is streamlined with ServiceTitan's comprehensive software.

Use Cases

Customers recommend Call Recording, Tracking & Monitoring Communications, Sales Document Management, as the business use cases that they have been most satisfied with while using ServiceTitan.

Other use cases:

  • Workflow Management
  • Onboarding
  • Campaign Management
  • Engagement Management
  • Products & Pricelist Management
  • Advertisement
  • Contacts History
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Business Priorities

Increase Sales & Revenue and Improve ROI are the most popular business priorities that customers and associates have achieved using ServiceTitan.

Other priorities:

  • Acquire Customers
  • Enhance Customer Relationships
  • Scale Best Practices
  • Improve Internal Communications
  • Enter New Markets Internationally Or Locally
  • Improve Efficiency
  • Launch New Products
  • Increase Customer Life Time Value
  • Increase Average Basket Value
  • Establish Thought Leadership
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ServiceTitan Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTitan works with different mediums / channels such as Phone Calls. Text SMS. and Mobile.

ServiceTitan's features include Recording, Personalization, Dashboard, etc. and ServiceTitan support capabilities include Phone Support, Chat Support, Email Support, etc. also ServiceTitan analytics capabilities include Custom Reports, and Analytics.

Reviews

"...We onboard people in less than half an hour which is amazing...." Peer review by Eric Falconer

ServiceTitan, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for ServiceTitan

Top Industries

  • Construction
  • Consumer Services
  • Information Technology and Services

Popular in

  • Small Business
  • Mid Market
  • Large Enterprise

ServiceTitan is popular in Construction, Consumer Services, and Information Technology And Services and is widely used by Small Business, Mid Market, and Large Enterprise.

ServiceTitan Customer wins, Customer success stories, Case studies

What makes ServiceTitan ideal for Call Recording?

Why is ServiceTitan the best choice for Tracking & Monitoring Communications?

Why is ServiceTitan the best choice for Sales Document Management?

What benefits does ServiceTitan offer for Workflow Management?

How efficiently Does ServiceTitan manage your Onboarding?

11 buyers and buying teams have used Cuspera to assess how well ServiceTitan solved their Field Service Management needs. Cuspera uses 1430 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Above and Beyond Service Company - Hvac And Plumbing

ServiceTitan Dispatch Pro helps Above and Beyond Service Company manage 25 trucks with just one dispatcher. The software assigns jobs based on skill, proximity, and sales data, reducing stress and ma...nual work. Dispatch Pro revealed hidden performance issues among technicians and improved job assignments. The company now sees more revenue, higher technician satisfaction, and better dispatcher experience. They make more money with fewer jobs than last year.

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Above and Beyond Service Co. - Consumer Services

ServiceTitan Pro Products and Integrated Financing helped Above and Beyond Service Co. grow revenue and improve operations. The company used Marketing Pro for targeted email campaigns and Scheduling ...Pro for easy online booking. Dispatch Pro matched the right technician to each job, boosting profits and efficiency. Above and Beyond reached $10 million in revenue and a TitanScore in the top 1% of users. The tools made work easier and improved the customer experience.

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LB Capital - Construction

ServiceTitan Integrated Financing helped LB Capital boost efficiency and revenue. In 2023, LB Capital did $7.3 million in business. By the end of Q1 2024, they nearly matched that number, projecting ...a 400% revenue increase for the year. Integrated Financing lets customers pay over time, making big jobs more affordable. LB Capital now runs 80-85% of jobs with financing, aiming for 100%. This solution makes payments easier for customers and speeds up cash flow for the business.

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Interstate AC - Construction

ServiceTitan helped Interstate AC move away from manual processes and paper timesheets. The company used ServiceTitan to track equipment info and manage projects in real time. Interstate AC saw 33% r...evenue growth in the first year. Billing time dropped by 2-3 weeks and payroll now takes just 24 hours. The business now runs more efficiently and grows consistently.

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Adams Power - Construction

ServiceTitan helped Adams Power manage four locations and unify their offices. Adams Power needed software that listened to their needs and improved with feedback. With ServiceTitan, they saw a 50% i...ncrease in locations over two years. They handled over 67,000 inbound calls in 2024. Time spent invoicing dropped by 50%. Adams Power praised ServiceTitan for evolving based on customer input.

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Guardian Roofing - Construction

ServiceTitan helped Guardian Roofing grow fast. The company used ServiceTitan’s Exterior Trades Contractor Report to find and fix problems in the roofing industry. Guardian Roofing saw a $30 million ...increase in revenue in 2024. The company tripled in size since 2015. They now handle less than 40 transactions daily. Co-founder Matt Swanson says ServiceTitan made this growth possible.

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Field Features with Margaux | ST-69 Mobile Features

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Frequently Asked Questions(FAQ)

for ServiceTitan

What is ServiceTitan used for?

ServiceTitan is a Field Service Management Software mainly used by its customers to Increase Sales & Revenue and Improve ROI by Call Recording, Tracking & Monitoring Communications and Sales Document Management .

What are the top features of ServiceTitan?

Recording, Personalization and Dashboard are some of the top features of ServiceTitan.

Who uses ServiceTitan?

ServiceTitan is used by Construction, Consumer Services and Information Technology And Services among other industries.

What are ServiceTitan alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTitan.

Where is ServiceTitan located?

ServiceTitan is headquartered at Glendale, CA.
lightning

Peers used ServiceTitan for call recording and tracking & monitoring communications

ServiceTitan Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.21/5 ★

Read Reviews (158)
Analytics

4.02/5 ★

Read Reviews (17)

Software Failure Risk Guidance

?

for ServiceTitan

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTitan

ServiceTitan, Inc. News

Partnership

ServiceTitan Partners with Bluon to Supercharge Field Pro AI Platform

ServiceTitan and Bluon have formed a strategic partnership to enhance the Field Pro AI platform. This integration embeds Bluon's extensive HVAC equipment database and training data into ServiceTitan's platform, providing technicians with instant access to model-specific troubleshooting guidance and technical data. The collaboration aims to address industry challenges like the skilled-labor shortage by improving service accuracy and efficiency.

Partnership

ServiceTitan Collaborates With Verisk , Here What You Need to Know

ServiceTitan has partnered with Verisk to integrate its platform with Verisk's Xactimate property claims software. This collaboration aims to streamline insurance work for trades businesses, particularly in roofing and exteriors, by reducing manual data entry and enhancing accuracy. The integration will enable seamless data transfer between the platforms, improving efficiency and documentation alignment for contractors.

Partnership

Bluon and ServiceTitan announce strategic partnership

ServiceTitan and Bluon have formed a strategic partnership to enhance ServiceTitan's Field Pro AI platform. This collaboration integrates Bluon's extensive HVAC equipment database and training data, providing technicians with rapid access to critical information. The partnership aims to address industry challenges like fragmented technical data and a shrinking skilled labor pool, offering a competitive edge to ServiceTitan users.

Partnership

Affirm , ServiceTitan Partner to Integrate BNPL Options for Home Repair Financing

ServiceTitan and Affirm have partnered to integrate Affirm's buy now, pay later (BNPL) options into ServiceTitan's digital payments solution. This collaboration allows contractors and their clients in the trades industry to offer flexible financing options, enabling consumers to split home repair bills into manageable payments. Affirm's transparent payment options include APRs from 0% to 36%, with no hidden fees.

ServiceTitan, Inc. Profile

Company Name

ServiceTitan, Inc.

HQ Location

Glendale, CA

Employees

501-1000

Social

Financials

SERIES D