Customer stories

Product Business Settings

ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering industries and is widely used by Small Business, Mid Market, and Enterprise.

Integrations

CRM
Marketing Automation
Project Management
Other Demand Generation

ServiceTrade Product Overview

ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.

How satisfied the customers are with ServiceTrade use-cases

Reviews

"...Also, the customer driven features (customer portal, quoting/invoicing, integrated pics, etc) are used as marketing tools allowing us to further separate ourselves from the competition and increasing our margins by being able to "sell" that added value...." Peer review by Nate, ASA Fire Protection, LLC

ServiceTrade Customer Insights, Testimonials and Case Studies

What solutions does ServiceTrade provide for Sales Document Management?

What makes ServiceTrade ideal for Engagement Management?

What solutions does ServiceTrade provide for Rating And Review Management?

What Are the key features of ServiceTrade for Workflow Management?

What is ServiceTrade?

ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.

It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.

Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.

What is ServiceTrade used for?

ServiceTrade is a Field Service Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Engagement Management and Rating And Review Management .

What are the top features of ServiceTrade?

Recording, Dashboard and Alerts: popups & Notifications are some of the top features of ServiceTrade.

Who uses ServiceTrade?

ServiceTrade is used by Construction, Consumer Services and Mechanical Or Industrial Engineering among other industries.

What are ServiceTrade alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTrade.

Where is ServiceTrade located?

ServiceTrade is headquartered at 4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US.

11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

 

Commercial Contractors Boost Margins 25% and Work Orders 15% While Cutting Unplanned Calls by 27% With ServiceTrade | ServiceTrade

ServiceTrade's 2025 customer performance data reveals significant improvements for commercial contractors using its field service management platform. Contractors achieved a 25% increase in margins, ...a 15% rise in work orders, and a 27% reduction in unplanned calls. The platform's inspection-driven workflows facilitated $822 million in repair revenue and enhanced operational efficiency, demonstrating the effectiveness of ServiceTrade's AI-powered solutions in stabilizing margins and reducing emergency work.

Read on →
 

More than Software: How ServiceTrade Became Xtreme Fire??s Growth Partner

ServiceTrade has become a key growth partner for Xtreme Fire Protection by streamlining operations and enhancing efficiency. The partnership began with a smooth onboarding process, leading to operati...onal improvements like the "Technician Away" feature, which drastically reduced scheduling time. This collaboration has allowed Xtreme Fire to focus on strategic growth, increasing their technician count by 46% since 2024 and improving cost tracking for better profit margin insights.

Read on →

Nelbud - Consumer Services

ServiceTrade helped Nelbud improve efficiency for both office staff and technicians. The team at Nelbud can now focus on what matters most. The testimonial highlights better workflow and productivity.... ServiceTrade made daily operations easier for Nelbud. The video shares their positive experience with the platform.

Read on →

BlueHat Mechanical - Mechanical Or Industrial Engineering

ServiceTrade helps BlueHat Mechanical give technicians the tools and information they need. This service management software supports great work and better customer service. BlueHat Mechanical uses S...erviceTrade to improve technician performance and client satisfaction. The platform streamlines operations for mechanical service contractors. BlueHat Mechanical relies on ServiceTrade to deliver exceptional results for their customers.

Read on →

Western Allied Mechanical - Mechanical Service - Medium

ServiceTrade helped Western Allied Mechanical cut quote delivery time by 50%. Before ServiceTrade, the team used PDFs and Excel for estimates, which slowed down proposals. The new software streamline...d operations and improved customer experience. Western Allied kept their Spectrum accounting software while gaining faster quoting. The result was quicker proposals and better sales efficiency.

Read on →

ASSC (Air Systems Service & Construction) - Mechanical Or Industrial Engineering

ServiceTrade helped ASSC improve customer experience and efficiency. ASSC wanted better communication and faster service for their customers. With ServiceTrade, customers get real-time updates and ca...n approve quotes online. ASSC saw faster billing and better reporting. In just eight months, ASSC improved customer communication and business speed.

Read on →

Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors

Video Thumbnail
lightning

Peers used ServiceTrade for sales document management and engagement management

ServiceTrade Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5

Read Reviews (22)
Custom Reports

4.14/5

Read Reviews (114)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5

Read Reviews (22)
Custom Reports

4.14/5

Read Reviews (114)

Software Failure Risk Guidance

?

for ServiceTrade

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTrade

ServiceTrade, Inc. News

Awards
 

ServiceTrade Earns Two Software Advice Distinctions for 2026, Recognized for Quick Implementation and Usability

ServiceTrade has been recognized by Software Advice with two distinctions for 2026: "Highly Rated for Quick Implementation" in Field Service Management Software and "Best for Usability" in HVAC Software. These awards, based on verified user reviews, highlight ServiceTrade's effectiveness in rapid deployment and ease of use, crucial for commercial contractors managing complex service operations.

Partnership
 

ServiceTrade Announces Strategic Partnership with SWK Technologies

ServiceTrade has formed a strategic partnership with SWK Technologies to enhance its ecosystem for commercial service contractors. This collaboration aims to integrate ServiceTrade's field service management software with ERP systems, improving operational efficiency and financial outcomes. SWK Technologies will simplify ERP migrations, leveraging its expertise in Sage and Acumatica platforms to drive customer success.

Partnership
 

ServiceTrade and SWK Technologies Announce ERP Partnership

ServiceTrade has formed a strategic partnership with SWK Technologies to enhance ERP integration for commercial service contractors. This collaboration aims to streamline operations by connecting field service management with ERP systems, reducing manual processes, and boosting efficiency. SWK Technologies, recognized for its expertise with Sage and Acumatica, will help ServiceTrade customers achieve greater operational visibility and scalability.

Product
 

ServiceTrade Releases 2026 Technician Insights Report: Technicians Love ...

ServiceTrade released its 2026 Technician Insights report, revealing that operational inefficiencies, such as poor communication and inadequate technology, hinder technician productivity. The report highlights the importance of adopting digital tools and AI to streamline operations. ServiceTrade's platform data shows significant improvements in operational efficiency for contractors using its field service management software.

ServiceTrade, Inc. Profile

Company Name

ServiceTrade, Inc.

Company Website

https://servicetrade.com/

HQ Location

4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US

Employees

11-50

Social

Financials

PRIVATE