ServiceTrade Overview

ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.

Use Cases

Customers recommend Sales Document Management, Engagement Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using ServiceTrade.

Other use cases:

  • Workflow Management
  • Social Media Analytics
  • Sending & Publishing Communications
  • Helpdesk Management
  • Lifetime Value Management
  • Contacts History
  • Competitive Intelligence
See all use cases See less use cases

Business Priorities

Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ServiceTrade.

Other priorities:

  • Enhance Customer Relationships
  • Improve Internal Communications
  • Improve Digital And Social Presence
  • Grow Market Share
  • Improve Efficiency
  • Improve Visibility
  • Build Brand Awareness
See all business priorities See less business priorities

ServiceTrade Use-Cases and Business Priorities: Customer Satisfaction Data

ServiceTrade's features include Recording, Dashboard, Alerts: Popups & Notifications, etc. and ServiceTrade support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ServiceTrade analytics capabilities include Analytics, and Custom Reports.

Reviews

"...Being streamlined and efficient in all that we do has made for a much happier work force, employees love the software and enjoy the frustration-free and immediate work-flow so they can process their work faster with clear and concise information and pass it along to the customer for quick turnaround...." Peer review by Scott A, President and CEO

ServiceTrade, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

ServiceTrade streamlines scheduling and dispatching for commercial services. Customer satisfaction is improved, helping to win and retain clients.

Popular Business Setting

for ServiceTrade

Top Industries

  • Construction
  • Consumer Services
  • Mechanical or Industrial Engineering

Popular in

  • Small Business
  • Mid Market
  • Enterprise

ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Enterprise.

Comprehensive Insights on ServiceTrade Use Cases

How can ServiceTrade enhance your Sales Document Management process?

What benefits does ServiceTrade offer for Engagement Management?

How can ServiceTrade enhance your Rating And Review Management process?

How does ServiceTrade address your Workflow Management Challenges?

25+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.

Case Studies

CASE STUDY Guardian Fire Protection

ServiceTrade helped Guardian Fire Protection replace four separate software systems. The company improved access to customer information and saw new efficiencies within months. Guardian expanded to e...ight offices across three states. They now service over 38,000 locations and performed 90,000 services last year. ServiceTrade made it easier for technicians and staff to manage jobs and customer needs.

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Mechanical or Industrial Engineering

CASE STUDY K&R Mechanical

ServiceTrade helped K&R Mechanical improve project management and customer service. Before ServiceTrade, customers were sometimes confused about what they were paying for. With ServiceTrade, technici...ans have all the information they need in one place. Customers now have full transparency and can see a complete record of work. This has reduced confusion and made operations smoother for everyone.

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Mechanical or Industrial Engineering

CASE STUDY ASSC (Air Systems Service & Construction)

ServiceTrade helped ASSC improve customer experience and efficiency. ASSC wanted better communication and faster service for their customers. With ServiceTrade, customers get real-time updates and ca...n approve quotes online. ASSC saw faster billing and better reporting. In just eight months, ASSC improved customer communication and business speed.

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Mechanical or Industrial Engineering

CASE STUDY Preferred Mechanical Group

ServiceTrade helped Preferred Mechanical Group grow from 3 to 52 technicians in three years. The company started with ServiceTrade early to support better processes and technician needs. Owner Kevin ...Harris chose ServiceTrade because it was built for technicians. The software made operations more efficient and supported rapid business growth. PMG now has 78 employees and plans to keep growing.

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Mechanical or Industrial Engineering

CASE STUDY Western Allied Mechanical

Western Allied Mechanical reduced quote delivery time by 50% using service management software, enhancing field performance, sales, and client retention.

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Mechanical or Industrial Engineering

CASE STUDY Comfort Systems USA

SalesManager helps Comfort Systems USA companies sell more strategically. Before SalesManager, teams used many different tools for CRM, estimating, and proposals. Now, SalesManager gives them one sys...tem for sales, making processes smoother and improving metrics. Many companies under Comfort Systems USA have adopted SalesManager. Technicians now get better information, which helps them serve customers faster and more accurately.

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Video

Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors

Video Thumbnail

Frequently Asked Questions(FAQ)

for ServiceTrade

What is ServiceTrade?

ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.

It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.

Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.

What is ServiceTrade used for?

ServiceTrade is a Field Service Management Software mainly used by its customers to Acquire Customers and Increase Sales & Revenue by Sales Document Management, Engagement Management and Rating And Review Management .

What are the top features of ServiceTrade?

Recording, Dashboard and Alerts: popups & Notifications are some of the top features of ServiceTrade.

Who uses ServiceTrade?

ServiceTrade is used by Construction, Consumer Services and Mechanical Or Industrial Engineering among other industries.

What are ServiceTrade alternatives?

GorillaDesk, MobiWork Field Service Software, GoSpotCheck and FieldEZ are popular alternatives for ServiceTrade.

Where is ServiceTrade located?

ServiceTrade is headquartered at 4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US.
lightning

Peers used ServiceTrade for sales document management and engagement management

ServiceTrade Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)
CAPABILITIES RATINGS AND REVIEWS
Analytics

4.48/5 ★

Read Reviews (22)
Custom Reports

4.14/5 ★

Read Reviews (114)

Software Failure Risk Guidance

?

for ServiceTrade

Overall Risk Meter

Low Medium High

Top Failure Risks for ServiceTrade

ServiceTrade, Inc. News

Product

ServiceTrade Announces Integration with Viewpoint Spectrum ERP

ServiceTrade announced a new integration with Viewpoint Spectrum ERP, enabling commercial service contractors to sync field service management data directly with Spectrums construction accounting platform. The integration automates payroll and accounting workflows, eliminates manual data entry, and streamlines operations for service businesses seeking unified job costing and financial management.

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Product

ServiceTrade Releases a New Modular Dashboard Giving - GlobeNewswire

ServiceTrade has launched a new modular dashboard to enhance user experience.

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Want to Boost Repair Revenue? Send More Quotes.

Fire and Life Safety Contractor A sends 30 repair quotes a month with a 60% approval rate.  Contractor B sends 5 quotes with a 100% approval rate.  Which contractor is scheduling more high-margin repair jobs?  Contractor A, of course. That’s because, while important, quote approval rate can be a deceiving metric. According to our data, […]

The post Want to Boost Repair Revenue? Send More Quotes. appeared first on ServiceTrade.

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The Key to Boosting Quote Approvals? Follow Up (A Lot).

Getting your customers to notice repair quotes amid their crowded inbox and busy schedules can be challenging. Persistent follow-up is essential to ensure that your quotes get the attention they deserve. This article explores the importance of follow-up and provides practical steps to enhance your follow-up process. How Following Up (A Lot) Impacts Revenue Successfully […]

The post The Key to Boosting Quote Approvals? Follow Up (A Lot). appeared first on ServiceTrade.

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ServiceTrade, Inc. Profile

Company Name

ServiceTrade, Inc.

Company Website

https://servicetrade.com/

HQ Location

4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE