ServiceTrade Overview
ServiceTrade enhances the workflow for commercial service contractors, particularly in HVAC and fire protection. It transforms field service management by organizing projects, services, and customer interactions. Users report smoother operations and increased profitability. One standout feature is its ability to boost revenue growth by 44% annually for commercial service contractors. The platform is designed for those managing complex service projects, ensuring technicians have the right tools and information. With over 1,300 contractors relying on ServiceTrade, it's a proven choice for businesses aiming to streamline operations and improve customer satisfaction.
Use Cases
Customers recommend Sales Document Management, Engagement Management, Rating And Review Management, as the business use cases that they have been most satisfied with while using ServiceTrade.
Business Priorities
Acquire Customers and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using ServiceTrade.
ServiceTrade Use-Cases and Business Priorities: Customer Satisfaction Data
ServiceTrade's features include Recording, Dashboard, Alerts: Popups & Notifications, etc. and ServiceTrade support capabilities include 24/7 Support, Chat Support, Phone Support, etc. also ServiceTrade analytics capabilities include Analytics, and Custom Reports.
Reviews
"...There isn't much that ServiceTrade doesn't do from parts tracking, time tracking, dispatching, invoicing, quoting, reporting, and more...." Peer review by Megan, Southern Fire & Controls, Inc.
Peer review evidence (same sources as the product rating summary)
"...Customers approve online quotes with photos at 3X the rate of estimates sent as email attachments or via snail-mail. ..." Service management software to create online quotes for commercial service jobs
"...Follow up online with pictures and videos of the work completed so techs don t have to interact with the on-site contact at the end of the call...." Commercial service software for remote working and social distancing
"...We make it easy to schedule your jobs and impress your customers with online customer service...." ServiceTrade runs your service business with our web and mobile app
ServiceTrade, GorillaDesk, MobiWork Field Service Software, GoSpotCheck, FieldEZ, etc., all belong to a category of solutions that help Field Service Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
ServiceTrade streamlines scheduling and dispatching for commercial services. Customer satisfaction is improved, helping to win and retain clients.
Popular Business Setting
for ServiceTrade
Top Industries
- Construction
- Consumer Services
- Mechanical or Industrial Engineering
Popular in
- Small Business
- Mid Market
- Enterprise
ServiceTrade is popular in Construction, Consumer Services, and Mechanical Or Industrial Engineering and is widely used by Small Business, Mid Market, and Enterprise.
ServiceTrade Customer wins, Customer success stories, Case studies
What Are the key features of ServiceTrade for Sales Document Management?
What Are the key features of ServiceTrade for Engagement Management?
What solutions does ServiceTrade provide for Rating And Review Management?
How does ServiceTrade facilitate Workflow Management?
11 buyers and buying teams have used Cuspera to assess how well ServiceTrade solved their Field Service Management needs. Cuspera uses 1329 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Field Service Management needs.
Commercial Contractors Boost Margins 25% and Work Orders 15% While Cutting Unplanned Calls by 27% With ServiceTrade | ServiceTrade
Announcing ServiceTrade Smart AI - Artificial Intelligence for Commercial Contractors
Frequently Asked Questions (FAQ)
What buyers ask before choosing ServiceTrade
What is ServiceTrade?
ServiceTrade is a SaaS application for commercial service contractors. Where the mobile and web applications are used by the contractors to streamline service operations, sell more services, and engage customers online to maximize revenue growth and satisfy customers.
It helps to remove the complexity of scheduling to make the techs more productive. Reacts to inbound service calls and provides techs a paperless view of each appointment. Customers approve online quotes and also monitor the performance of the business and find new opportunities to earn more and operate efficiently.
Some of its features include scheduling technicians’ appointments, Dispatching techs for emergency calls, Empowering techs with Mobile App, Built-in quoting, Online Customer Portal, Business analytics reporting and more.
What is ServiceTrade used for?
What are the top features of ServiceTrade?
Who uses ServiceTrade?
What are ServiceTrade alternatives?
Where is ServiceTrade located?
Peers used ServiceTrade for sales document management and engagement management
ServiceTrade Competitors
ServiceTrade Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (114) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Analytics | Read Reviews (22) |
| Custom Reports | Read Reviews (114) |
ServiceTrade Integrations
ServiceTrade integrates with a wide range of software applications through its robust data import and export capabilities.
Few API Integrations for ServiceTrade
Software Failure Risk Guidance
?for ServiceTrade
Overall Risk Meter
Top Failure Risks for ServiceTrade
ServiceTrade, Inc. News
ServiceTrade Names Brian Schaad Chief Technology Officer - GlobeNewswire
ServiceTrade has appointed Brian Schaad as chief technology officer. Schaad will lead the engineering organization, focusing on scaling the platform's architecture and advancing AI products. His previous experience includes leading engineering at Consensus and modernizing platform architecture. This appointment follows ServiceTrade's launch of Stella, a suite of AI agents for service lifecycle management.
ServiceTrade Names Brian Schaad Chief Technology Officer
ServiceTrade appoints Brian Schaad as Chief Technology Officer. Schaad will lead the engineering team to enhance AI product integration and strengthen core solutions. His experience includes scaling software engineering organizations and leading AI transformations.
ServiceTrade Launches Role-Based Certification Program for Commercial Contractors
ServiceTrade launched a role-based certification program for commercial contractors, offering three tracks for office professionals, administrators, and technicians. The program aims to enhance platform mastery, providing digital badges for professional sharing, and improving operational efficiency and customer experience.
ServiceTrade Launches Role-Based Certification ...
ServiceTrade has launched a role-based certification program for commercial contractors through ServiceTrade Academy. The program offers three tailored tracks for administrators, office professionals, and field technicians, providing verifiable credentials to enhance platform mastery and service delivery. This initiative aims to improve operational consistency and customer experience by equipping team members with the necessary skills to utilize the platform effectively.
ServiceTrade, Inc. Profile
Company Name
ServiceTrade, Inc.
Company Website
https://servicetrade.com/HQ Location
4601 Creekstone Drive, Suite 260, Durham, North Carolina 27703, US
Employees
11-50
Social
Financials
PRIVATE
