Silk Overview
Here’s the scoop on Silk! We've gathered over 187 insights from folks who use it, and know it inside out—from peer reviews to customer testimonials and expert opinions. We included citations from these sources so you can read the full content at the original source if you wish.
Silk, belong to a category of solutions that help Data Management Platform. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Do you need to check if Silk is right for your needs? Our Cuspera AI engine can evaluate how Silk fits your specific business needs, industry, and context. Get your personalized assessment report today.
Silk supports business activities such as:
- Measuring Customer Satisfaction
- Engagement Management
- Customise Loyalty Program
- Customer Case Management
- Helpdesk Management
Silk can help you with many business goals, such as Enhance Customer Relationships. As a solution, Silk's capabilities include Personalization, and Recording.
Silk was founded in 2008.
Reviews
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review
Silk Reviews
11 buyers and buying teams have used Cuspera to assess how well Silk solved their Data Management Platform needs. Cuspera uses 187 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Data Management Platform needs.
Business Priorities
Enhance Customer Relationships is the most popular business priority peers achieved using Silk.
Use Cases
Peers recommend Measuring Customer Satisfaction , Engagement Management , Customise Loyalty Program , as the business use cases that they have been most satisfied while using Silk.
Read Peer Reviews and Expert Experience for Business Use Cases
| BUSINESS USE CASES | RATINGS | CUSTOMER AND EXPERT EXPERIENCES |
|---|---|---|
| Measuring Customer Satisfaction |
4.37/5 ★ |
"...In our business, it is customer satisfaction that matters...." Platform Overview |
| Engagement Management |
3.88/5 ★ |
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review |
| engaging and following up |
3.42/5 ★ |
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review |
| Customise Loyalty Program |
3.42/5 ★ |
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review |
| PEER EXPERIENCES | |
|---|---|
| Measuring Customer Satisfaction |
4.37/5 ★ |
"...In our business, it is customer satisfaction that matters...." Platform Overview |
|
| Engagement Management |
3.88/5 ★ |
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review |
|
| engaging and following up |
3.88/5 ★ |
| Customise Loyalty Program |
3.42/5 ★ |
"...Silk enables organizations to exceed their online business objectives and create a more engaging user experience that nurtures higher conversion and customer loyalty...." Peer review |
|
3+ more Business Use Cases
Our AI advisor, Wyz, harnessed 187 insights from peers and experts to help you assess how these Silk use cases fit your Data Management Platform needs.
Peers used Silk to Enhance customer relationships
Peer and Expert Opinion on Features
for Silk
- Low
- Medium
- High
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (10) |
| Recording | Read Reviews (5) |
| FEATURES | RATINGS AND REVIEWS |
|---|---|
| Personalization | Read Reviews (10) |
| Recording | Read Reviews (5) |
IT and Other Capabilities
for Silk
- Low
- Medium
- High
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (DATA) | RATINGS AND REVIEWS |
|---|---|
| Data Import | Read Reviews (30) |
| Data Export | Read Reviews (17) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (SUPPORT) | RATINGS AND REVIEWS |
|---|---|
| 24/7 Support | Read Reviews (7) |
| Email Support | Read Reviews (1) |
| Chat Support | Read Reviews (1) |
| Phone Support | Read Reviews (1) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (33) |
| Analytics | Read Reviews (7) |
| CAPABILITIES (OTHER) | RATINGS AND REVIEWS |
|---|---|
| AI Powered | Read Reviews (6) |
| Custom Reports | Read Reviews (33) |
| Analytics | Read Reviews (7) |
Software Failure Risk Guidance
?for Silk
Top Failure Risks for Silk
Vendor Profile Details
HQ Location
75 Second Avenue, 6th Floor, Suite 620, Needham, MA 02494
Employees
101-250
Social
Financials
PRIVATE
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