Singlecomm Overview

SingleComm enhances daily contact center operations by streamlining agent workflows and improving customer engagement. This cloud-based software reduces agent training time by 50%, allowing teams to quickly adapt and focus on customer interactions. Its unified solution eliminates the need for multiple platforms, simplifying processes for agents and managers. Real-world applications show that businesses using SingleComm benefit from increased efficiency and customer satisfaction, as it integrates seamlessly with existing systems. The software's affordability and ease of use make it a practical choice for contact centers aiming to optimize their resources and enhance service delivery.

Use Cases

Customers recommend Helpdesk Management, Engagement Management, Social Media Analytics, as the business use cases that they have been most satisfied with while using Singlecomm.

Other use cases:

  • Lead Qualification: Technographic
  • Workflow Management
  • Measuring Customer Satisfaction
  • Training & Onboarding
  • Tracking & Monitoring Communications
  • Campaign Management
  • Competitive Intelligence
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Business Priorities

Shorten Ramp Up Time and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Singlecomm.

Other priorities:

  • Increase Sales & Revenue
  • Improve ROI
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Singlecomm Use-Cases and Business Priorities: Customer Satisfaction Data

Singlecomm works with different mediums / channels such as Phone Calls. and Omnichannel.

Reviews

"...The primary benefit to using SingleComm is that it makes managing my accounts so much easier, and don't have to navigate between multiple different platforms for scripting, reporting, and call routing as call center technology historically forced companies to do...." Peer review by Olivia F, Account Executive

Singlecomm, belong to a category of solutions that help Contact Center Software. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Singlecomm is cloud-based contact center software enhancing agent experiences and business advantages. Customer engagement is increased through its advanced features.

Comprehensive Insights on Singlecomm Use Cases

What benefits does Singlecomm offer for Helpdesk Management?

How can Singlecomm optimize your Engagement Management Workflow?

Case Studies

Media Production

CASE STUDY SSG & Advance Local

SSG and Advance Local used SingleComm's IVR solution. It managed over 60% of calls. The solution was ready in 6 weeks. It reduced agent workload and costs. Customer satisfaction increased.

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CASE STUDY Support Services Group (SSG) and Advance Local

Support Services Group and Advance Local needed a robust IVR system to manage customer interactions without increasing agent headcount. They turned to SingleComm for a solution that could handle inbo...und and outbound communications seamlessly. SingleComm delivered a customized IVR solution in just six weeks, managing over 60% of client calls. This reduced agent workload, lowered costs, and increased customer satisfaction.

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CASE STUDY Credit Secrets

Credit Secrets needed to bring contact center operations in-house. They wanted seasonal flexibility and work-from-home agent oversight. SingleComm and AWS provided a cloud-based solution. It included... a unified agent desktop and custom reporting. Credit Secrets started using the platform in days. It helped maintain client KPIs during migration.

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Hospital & Health Care

CASE STUDY Kaweah Health System

Kaweah Health System used SingleComm's software to improve patient communication. They reduced hold times by 10 times and cut abandonment rates by 80%. This led to better service and lower staffing c...osts. The system also helped monitor remote staff effectively.

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Health, Wellness and Fitness

CASE STUDY Beachbody

Beachbody used SingleComm to improve their call center operations. They reduced script process time from weeks to days. They saved money by not needing outside programmers. They made script changes i...n-house. They saved hundreds of thousands in potential lost revenue.

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CASE STUDY OceanX

OceanX needed a better contact center. SingleComm helped with their CCaaS solution. It cut testing time from four weeks to less than one. Client onboarding went from six months to six weeks. OceanX's... customer satisfaction improved.

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Singlecomm Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (13)
Analytics

4.12/5 ★

Read Reviews (6)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.19/5 ★

Read Reviews (13)
Analytics

4.12/5 ★

Read Reviews (6)

Software Failure Risk Guidance

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for Singlecomm

Top Failure Risks for Singlecomm

SingleComm, LLC News

Product

SingleComm Reinvents Patient Engagement with Launch of Agent Kiosks for Healthcare - PRWeb

SingleComm has launched Agent Kiosks for healthcare, introducing a new solution aimed at transforming patient engagement in medical environments. The cloud-based kiosks enable healthcare providers to streamline patient interactions, improve communication workflows, and enhance operational efficiency within clinics and hospitals.

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SingleComm, LLC Profile

Company Name

SingleComm, LLC

Company Website

//singlecomm.com

HQ Location

3200 Rockbridge St, Richmond, Virginia 23230, US

Employees

11-50

Social

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Financials

SEED