Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
See all use cases See less use cases

Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"Skilljar has been a lifesaver for our company. We were in need of a product that would provide an exceptional user experience from the point of purchase to the conclusion of training. With Skilljar, our program’s revenue has increased by over 40% ye...ar-over-year. Not only is the product incredible, but the partnership we’ve developed with our team at Skilljar has made our experience even better. Any questions we’ve had, or issues we’ve run into along the way, the Skilljar team has empowered and supported us. Relationships are key with any product, and our connection with Skilljar has made us fans for life." - Katie Liestman

Peer review evidence (same sources as the product rating summary)

"...Long-term customer success and retention are often a direct reflection of a customer s onboarding experience...." Customer Retention with External Education Guide
"...Create engaging, interactive courses and knowledge assessments with embedded multimedia content and conference capabilities...." Customer Education Tools & Integration Software
"...Survey and feedback software...." Customer Success Offerings: Training, Tools, Plan & Platform

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Skilljar Customer wins, Customer success stories, Case studies

How can Skilljar optimize your Onboarding Workflow?

What solutions does Skilljar provide for Engagement Management?

What makes Skilljar ideal for Customer Feedback Management?

How does Skilljar address your Content Management Challenges?

How can Skilljar optimize your Lifetime Value Management Workflow?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Katie Liestman

HCHB University

Skilljar has been a lifesaver for our company. We were in need of a product that would provide an exceptional user experience from the point of purchase to the conclusion of training. With Skilljar, our program’s revenue has increased by over 40% year-over-year. Not only is the product incredible, ...but the partnership we’ve developed with our team at Skilljar has made our experience even better. Any questions we’ve had, or issues we’ve run into along the way, the Skilljar team has empowered and supported us. Relationships are key with any product, and our connection with Skilljar has made us fans for life.

Testimonial By Katie Liestman
Skilljar testimonial

Dean Onishi

Director of Documentation and Certification

Procore

Skilljar enables our customers to easily go through onboarding at their own pace and allows us to deliver training in an easy-to-use and intuitive environment. Testimonial By Dean Onishi
Skilljar testimonial

Sharon Castillo

VP of Global Education

DataRobot

At DataRobot, we had an LMS that was both unreliable and only useful as an augmentation to support our live courses. We could not use it as our public-facing training site, to display the catalog to prospects, or have rich integrations with certification or other tools that I wanted to leverage. Testimonial By Sharon Castillo
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Katie Liestman

HCHB University

Skilljar has been a lifesaver for our company. We were in need of a product that would provide an exceptional user experience from the point of purchase to the conclusion of training. With Skilljar, our program’s revenue has increased by over 40% year-over-year. Not only is the product incredible, ...but the partnership we’ve developed with our team at Skilljar has made our experience even better. Any questions we’ve had, or issues we’ve run into along the way, the Skilljar team has empowered and supported us. Relationships are key with any product, and our connection with Skilljar has made us fans for life.

Testimonial By Katie Liestman
Skilljar testimonial

Dean Onishi

Director of Documentation and Certification

Procore

Skilljar enables our customers to easily go through onboarding at their own pace and allows us to deliver training in an easy-to-use and intuitive environment. Testimonial By Dean Onishi
Skilljar testimonial

Sharon Castillo

VP of Global Education

DataRobot

At DataRobot, we had an LMS that was both unreliable and only useful as an augmentation to support our live courses. We could not use it as our public-facing training site, to display the catalog to prospects, or have rich integrations with certification or other tools that I wanted to leverage. Testimonial By Sharon Castillo
 

ADP - Human Resources - Very Large

Roseland, USA

ADP could not see a full view of each client. Gainsight gave ADP more visibility into customer relationships. This helped ADP understand clients better. ADP can now reach more customers. Gainsight ma...de it easier for ADP to manage customer data. ADP plans to expand its client base using Gainsight.

 

Software AG (TrendMiner) - Information Technology And Services - Large

Darmstadt, Germany

Gainsight CS and PX helped Software AG’s TrendMiner build a digital customer success model. They automated onboarding and user engagement using in-app communications and adoption data. NPS scores ros...e by 35 points. Initial user activation improved by 10%. NPS survey responses increased 5x. TrendMiner now delivers value to more users at scale with digital-led customer journeys.

 

Tackle - Information Technology And Services - Medium

Boise, USA

Staircase AI by Gainsight gave Tackle real-time visibility into customer health. Tackle used the platform to centralize data and automate alerts for account risks. The company achieved 95% accuracy i...n renewal forecasts. Manual processes were replaced, improving team accountability and retention. Tackle now acts faster to prevent churn and supports growth with better customer experience management.

 

Harri - Hospitality - Medium

New York, USA

Harri used Gainsight to combine customer success, product experience, and customer education tools. This helped them streamline workflows and automate communications. They improved CSM reach and gain...ed real-time insights into customer behavior. Harri moved from in-person to digital training, saving up to five hours per week for their team. Customers using interview scheduling saw 15% higher NPS scores. Gainsight enabled outcome-based adoption and more effective customer engagement.

 

Singular - Information Technology And Services - Medium

San Francisco, USA

Staircase AI by Gainsight helped Singular double its average monthly QBRs. The team saw a 45% increase in members using Slack alerts. Singular improved customer engagement and tracked accounts needin...g attention. AI-powered insights replaced manual CRM work. The CS team now acts faster and manages more accounts with real-time data.

 

Front - Information Technology And Services - Medium

San Francisco, USA

Front used Gainsight to launch digital self-service and peer-to-peer learning for its customers. They built Front Academy and a customer community to help users learn and support each other. In one y...ear, 80% of Front’s largest clients used the Academy. 11,000 learners from 3,500 companies enrolled. Users who engaged with the Academy and Community had a 20% higher product adoption rate. Course reviews reached 6,000 with an average rating of 4.4, showing high satisfaction and completion.

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Product

Gainsight Launches the Agentic Stack for Customer Retention

Gainsight has launched the Agentic Stack, a comprehensive platform designed to enhance customer retention and growth. This new offering includes the Gainsight Agent Studio, pre-built AI agents, and expanded access to Model Context Protocol (MCP) and command-line interface (CLI). These innovations allow post-sales teams to build and buy AI agents, integrating seamlessly with existing systems. Gainsight has also formed a strategic partnership with Salesforce to integrate Gainsight data into Salesforce's platform.

Product

Gainsight Announces New AI-Native Services Business

Gainsight has launched Atlas, an AI-Native Services business, transforming from a traditional SaaS model to a software-plus-services approach. Atlas offers three paths: pre-built software and AI agents, custom agents and workflows, or full-service management by Gainsight. This shift aims to enhance customer retention by managing renewals and other post-sale outcomes through AI-human collaboration, providing full transparency and accountability.

Partnership

Gainsight launches Developer Studio & Skilljar tie-up

Gainsight has launched Developer Studio for its Customer Communities platform and integrated it with Skilljar. This integration enables seamless user experiences by combining customer education and community engagement through single sign-on, unified navigation, and embedded education widgets. The collaboration aims to enhance customer retention by offering a cohesive digital hub for learning and community interaction.

Product

Gainsight Brings Vibe Coding to Customer Communities Product with Launch of Developer Studio and Announces New Skilljar Integration

Gainsight has launched Developer Studio and a new integration with Skilljar for its Customer Communities product. Developer Studio allows for AI-native customization without technical dependencies, enabling community builders to create custom experiences. The Skilljar integration unifies community and learning, enhancing customer engagement and retention by providing a seamless experience for accessing training and community resources.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E