Skilljar Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

Use Cases

Customers recommend Onboarding, Engagement Management, Customer Feedback Management, as the business use cases that they have been most satisfied with while using Skilljar.

Other use cases:

  • Content Management
  • Lifetime Value Management
  • Social Media Management
  • Courses & Assessment
  • Campaign Management
  • Sending & Publishing Communications
  • Collaboration
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Business Priorities

Acquire Customers and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Skilljar.

Other priorities:

  • Increase Sales & Revenue
  • Scale Best Practices
  • Improve ROI
  • Increase Customer Life Time Value
  • Build Brand Awareness
  • Launch New Products
  • Establish Thought Leadership
  • Improve Stakeholder Relations
  • Improve Internal Communications
  • Manage Risk
  • Enter New Markets Internationally Or Locally
  • Shorten Ramp Up Time
  • Improve Brand Engagement
See all business priorities See less business priorities

Skilljar Use-Cases and Business Priorities: Customer Satisfaction Data

Skilljar works with different mediums / channels such as Promotions.

Skilljar's features include Personalization, Recording, Micro Customer Segmenting, etc. and Skilljar support capabilities include Chat Support, Email Support, 24/7 Support, etc. also Skilljar analytics capabilities include Analytics, and Custom Reports.

Reviews

"I have viewed Skilljar as much more than a vendor, but as a true partner. Our team has relied on our Skilljar counterparts for collaboration, idea generation, content strategy decisions, project management, and much more." - Emily Bastian

Skilljar, Looop by 360Learning, Kahoot!, Academy Of Mine, SkyPrep LMS, etc., all belong to a category of solutions that help Learning Management System. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Skilljar

Top Industries

  • Computer Software
  • Insurance
  • Retail

Popular in

  • Enterprise
  • Mid Market
  • Small Business

Skilljar is popular in Computer Software, Insurance, and Retail and is widely used by Enterprise, Mid Market, and Small Business.

Comprehensive Insights on Skilljar Use Cases

What benefits does Skilljar offer for Onboarding?

What solutions does Skilljar provide for Engagement Management?

What Are the key features of Skilljar for Customer Feedback Management?

What benefits does Skilljar offer for Content Management?

What benefits does Skilljar offer for Lifetime Value Management?

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

Customer Testimonials

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Emily Bastian

Program Manager, Customer Training

Zendesk

I have viewed Skilljar as much more than a vendor, but as a true partner. Our team has relied on our Skilljar counterparts for collaboration, idea generation, content strategy decisions, project management, and much more. Testimonial By Emily Bastian
Skilljar testimonial

Andre Boulais

VP of Customer Success

Entelo

The most powerful software in the world is nothing without the adoption of its users. Skilljar’s delivery team is exceptional in the way they support us and share best practices. We would not have been able to have this level of success without the Skilljar partnership. Testimonial By Andre Boulais
Skilljar testimonial

Sara Anderson

Customer Education Manager

Automox

Our customer success managers and engineers love Automox University (powered by Skilljar) and our customers do as well! Testimonial By Sara Anderson
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Emily Bastian

Program Manager, Customer Training

Zendesk

I have viewed Skilljar as much more than a vendor, but as a true partner. Our team has relied on our Skilljar counterparts for collaboration, idea generation, content strategy decisions, project management, and much more. Testimonial By Emily Bastian
Skilljar testimonial

Andre Boulais

VP of Customer Success

Entelo

The most powerful software in the world is nothing without the adoption of its users. Skilljar’s delivery team is exceptional in the way they support us and share best practices. We would not have been able to have this level of success without the Skilljar partnership. Testimonial By Andre Boulais
Skilljar testimonial

Sara Anderson

Customer Education Manager

Automox

Our customer success managers and engineers love Automox University (powered by Skilljar) and our customers do as well! Testimonial By Sara Anderson

Case Studies

CASE STUDY Iodine Software

Gainsight Customer Education helped Iodine Software improve user engagement and training. Iodine used Gainsight to digitize onboarding and education. 50% of their customers engaged with the LMS. They... achieved a 91% course completion rate. Their average CSAT score reached 83%. This led to better user proficiency and operational efficiency.

CASE STUDY Omnicell

Gainsight CS helped Omnicell move from customer support to customer health. Omnicell needed better data insights and more automation. Gainsight CS gave them tools to track customer health and drive o...utcomes. The platform helped Omnicell align teams and improve customer engagement. Gainsight CS supported Omnicell in reaching their goals.

Internet

CASE STUDY commercetools

Gainsight Essentials helped commercetools improve efficiency. Their old customer success tool lacked automation, lifecycle customization, and reporting. Gainsight Essentials met their needs and gave ...them a scalable solution for growth. The switch made their customer success process better and more efficient.

Information Technology and Services

CASE STUDY CData

CData used Gainsight Customer Communities to build an online hub for customers. This helped CData boost sales and lower support costs. The community saved over $650,000 in customer support costs. It ...also influenced $4.5 million in sales. CData saw more engagement and better customer support with Gainsight.

Information Technology and Services

CASE STUDY Acquia

Gainsight helped Acquia improve their digital success programs. Acquia used Gainsight's Customer Success platform and Product Experience tools. They saw a 12-point increase in renewals. The solution ...also generated significant new sales pipeline. Gainsight supported Acquia in driving customer retention and expansion.

Computer & Network Security

CASE STUDY Menlo Security

Gainsight CS helped Menlo Security automate customer success programs. Menlo Security wanted to improve Net Promoter Score and health scoring. They used Gainsight CS to make their customer success ma...nagers more efficient. Automation made it easier to manage customer relationships. Menlo Security optimized their customer success with Gainsight CS.

Video

Skilljar: Trained Customers are Your Best Customers

Video Thumbnail

Frequently Asked Questions(FAQ)

for Skilljar

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .
lightning

Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5 ★

Read Reviews (3)
Analytics

4.57/5 ★

Read Reviews (134)
Custom Reports

4.22/5 ★

Read Reviews (290)

Software Failure Risk Guidance

?

for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Product

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Product

Agentic AI and Customer Success: Redefining the Journey

Gainsight is leveraging agentic AI to transform customer success management. At the Pulse Unplugged event, Gainsight showcased its Atlas AI agents, including Staircase AI and the Renewal AI Agent, which automate repetitive tasks and enhance customer interactions. These tools enable proactive engagement, reduce churn, and improve retention. Gainsight's AI solutions aim to empower customer success teams by allowing them to focus on strategic initiatives and creative problem-solving.

M&A

Gainsight Acquires UpdateAI: Accelerating the Age of Atlas Agents

Gainsight has acquired UpdateAI to enhance its Atlas AI agents, integrating UpdateAI's precise AI insights for customer success. This acquisition, led by UpdateAI founder Josh Schachter, aims to advance Gainsight's AI roadmap and deepen its capabilities in post-sales workflows. Schachter will join Gainsight as SVP & GM of Atlas, bringing his team to push the boundaries of agentic AI systems.

Company

Gainsight Expands Global Reach with New EU Datacenter - Yahoo Finance

Gainsight has launched a new EU datacenter in Germany to support the global deployment of its AI-powered customer intelligence solution, Staircase AI. This expansion enhances Gainsight's ability to offer enterprise-grade security, local data residency, and improved performance for EMEA customers. The datacenter also supports GDPR compliance and includes new features like PII Anonymization, reinforcing Gainsight's commitment to secure AI solutions.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E