Customer stories

Product Business Settings

Skilljar is popular in Computer Software, Insurance, and Retail industries and is widely used by Enterprise, Mid Market, and Small Business.

Integrations

Live Chat
Video Platform
Data Management Platform
Proposal Management

Skilljar Product Overview

Skilljar powers high-impact customer education programs with its external LMS. Customers, partners, and team members can be trained effectively using this software.

How satisfied the customers are with Skilljar use-cases

Reviews

"We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided." - Marybeth Merkle
"The most powerful software in the world is nothing without the adoption of its users. Skilljar’s delivery team is exceptional in the way they support us and share best practices. We would not have been able to have this level of success without the ...Skilljar partnership." - Andre Boulais

Skilljar Customer Insights, Testimonials and Case Studies

What Are the key features of Skilljar for Onboarding?

How does Skilljar address your Engagement Management Challenges?

Why is Skilljar the best choice for Customer Feedback Management?

How does Skilljar facilitate Content Management?

How does Skilljar address your Lifetime Value Management Challenges?

What is Skilljar?

Skilljar is a Customer Training Platform for Enterprises for Customer retention and onboarding.

Skilljar platform is built for external education and is provided with the tools for evaluating content, learner progres, and business impact. It has Security and support features on an enterprise scale.

Skilljar features include Native data and analytics module, that provides measures of business impact and learner progress, and consolidation of learning data with business intelligence tools.

Skilljar provides flexibility and variety in content type and authoring tools, including a quizzing engine. Skilljar also provides an assessment tool for course completion certificates.

What is Skilljar used for?

Skilljar is a Learning Management System Software mainly used by its customers to Acquire Customers and Enhance Customer Relationships by Onboarding, Engagement Management and Customer Feedback Management .

What are the top features of Skilljar?

Personalization, Recording and Micro customer segmenting are some of the top features of Skilljar.

Who uses Skilljar?

Skilljar is used by Computer Software, Insurance and Retail among other industries.

What are Skilljar alternatives?

Looop By 360Learning, Kahoot!, Academy Of Mine and SkyPrep LMS are popular alternatives for Skilljar.

Where is Skilljar located?

Skilljar is headquartered at 1400 Bridge Pkwy Suite 101, Redwood City, CA 94065 .

32 buyers and buying teams have used Cuspera to assess how well Skilljar solved their Learning Management System needs. Cuspera uses 2597 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Learning Management System needs.

CUSTOMERS TESTIMONIALS
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Andre Boulais

VP of Customer Success

Entelo

The most powerful software in the world is nothing without the adoption of its users. Skilljar’s delivery team is exceptional in the way they support us and share best practices. We would not have been able to have this level of success without the Skilljar partnership. Testimonial By Andre Boulais
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz
CUSTOMERS TESTIMONIALS
Skilljar testimonial

Marybeth Merkle

eLearning Strategy and Development Analyst

Enact MI

We chose Skilljar because of the systems we could integrate with. Other providers did not have the extent of integrations that Skilljar provided. Testimonial By Marybeth Merkle
Skilljar testimonial

Andre Boulais

VP of Customer Success

Entelo

The most powerful software in the world is nothing without the adoption of its users. Skilljar’s delivery team is exceptional in the way they support us and share best practices. We would not have been able to have this level of success without the Skilljar partnership. Testimonial By Andre Boulais
Skilljar testimonial

Adam Baratz

Vice President of Customer Success

Qualia

After a ton of research, I believe Skilljar is the premier customer facing LMS. A week after launching our beta, I felt confident estimating that my team’s productivity would increase by at least 30 percent, and it certainly has. With our thousands of active accounts that use Qualia for their compa...nies’ mission-critical needs, our CS organization is now able to drive engagement on the LMS rather than reinvent the wheel with each new conversation. It’s lifted an enormous weight from their shoulders.

Testimonial By Adam Baratz

Oleeo - Technology

Gainsight helped Oleeo build a scalable community platform. Oleeo used Gainsight Customer Communities and Product Experience. The new platform increased customer engagement. Oleeo also saw a strong r...eturn on investment. Gainsight made it easy for Oleeo to connect with customers and improve product adoption.

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Iodine Software - Healthcare

Gainsight Customer Education helped Iodine Software improve user engagement and training. Iodine used Gainsight to digitize onboarding and education. 50% of their customers engaged with the LMS. They... achieved a 91% course completion rate. Their average CSAT score reached 83%. This led to better user proficiency and operational efficiency.

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Deltek - Information Technology And Services - Very Large

Gainsight Customer Success and Product Experience helped Deltek boost net revenue retention by 11 points. Deltek scaled each customer success manager from 100 to 500 accounts. Customer insights from ...Gainsight PX drove this growth. Deltek saw a 5x increase in CSM account ratio. Renewal rates improved as account coverage expanded.

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Gainsight - Computer Software

Gainsight used the inSided community platform to improve their product feedback process. They wanted to make customer feedback central to product development. Gainsight got buy-in from customer succe...ss, support, and product teams. They used gamification to encourage feedback and rewarded active users. In 2019, they gathered and implemented over 70 customer ideas from the community. This helped Gainsight close the feedback loop and improve customer experience.

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Reviewpro Reputation - Hospitality Technology

Gainsight helped Reviewpro Reputation improve customer health by 17%. The company used Gainsight's Customer Success platform to stop churn. Reviewpro Reputation is a hospitality technology leader. Th...e solution focused on driving retention and expansion. Gainsight enabled better user adoption and product analytics.

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Currencycloud - Financial Services - Medium

Gainsight Customer Success tools helped Currencycloud improve customer experience management. The team used Scorecards, Timelines, and Rolling NPS to track customer health and spot trends. Gainsight ...made the Customer Success team more efficient by reducing manual data work. CSMs now focus on high-priority accounts and prevent churn. Gainsight's platform and thought leadership changed Currencycloud’s customer success strategy.

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Skilljar: Trained Customers are Your Best Customers

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Peers used Skilljar for onboarding and engagement management

Skilljar Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)
CAPABILITIES RATINGS AND REVIEWS
AI Powered

3.84/5

Read Reviews (3)
Analytics

4.57/5

Read Reviews (134)
Custom Reports

4.22/5

Read Reviews (290)

Software Failure Risk Guidance

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for Skilljar

Overall Risk Meter

Low Medium High

Top Failure Risks for Skilljar

Gainsight, Inc News

Partnership
 

Gainsight Partners with Salesforce: A Dynamic Duo Committed to Protecting Data - inkl

Gainsight and Salesforce have formed a partnership to enhance data security following a cyber incident involving Gainsight applications. The collaboration focuses on safeguarding customer data and improving security frameworks. Both companies emphasize transparency and accountability in addressing cybersecurity threats, showcasing their commitment to innovation and data protection.

Product
 

Gainsight CC Reaches Key Milestones in Growth, AI, Recognition - MarTech Cube

Gainsight's Customer Communities (Gainsight CC) product was recognized as a Leader in the IDC MarketScape: Worldwide Enterprise Community Applications 2025 report. Gainsight announced significant growth and AI advancements, including a deeper integration with Skilljar, the launch of a Moderation AI Agent, and AI Translations feature. Gainsight added over 60 new customers, marking its strongest growth year, and expanded its Community business through strategic investments and leadership appointments.

Executive
 

Gainsight Founder Nick Mehta Hands CEO Role to Chuck Ganapathi | The Software Report

Gainsight has announced a leadership transition with Founder Nick Mehta stepping down as CEO to become a Board Member and Special Advisor. Chuck Ganapathi, previously President and COO, will succeed Mehta as CEO. Ganapathi has extensive experience in CRM and enterprise software and has led Gainsight's growth initiatives, including key acquisitions and product rollouts.

Product
 

Digital CS Enters a New Paradigm, Driven by Agentic AI

Gainsight is advancing digital customer success with agentic AI, enhancing automation and customer intelligence. Their new AI-powered tools, including Staircase AI and Atlas, help Customer Success Managers automate routine tasks, identify churn risks, and uncover upsell opportunities. This approach allows for personalized, scalable customer interactions, improving retention and growth.

Gainsight, Inc Profile

Company Name

Gainsight, Inc

Company Website

https://www.gainsight.com/

Year Founded

2011

HQ Location

1400 Bridge Pkwy Suite 101, Redwood City, CA 94065

Employees

251-500

Social

Financials

SERIES E