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SkySwitch: Use-Cases, Insights and Reviews | 2025 Cuspera

Name: SkySwitch
Brand: SkySwitch
Rating: 3.77 (104 reviews)

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The Ultimate White-Label UCaaS Platform

App Partner

SkySwitch Overview

BCM One addresses the challenge of aligning technology with evolving network demands. It offers tailored solutions to optimize and secure networks, ensuring reliable communication and collaboration. Businesses benefit from BCM One's ability to scale technology infrastructure as they grow, providing peace of mind with a secure and dependable network. This approach solves the problem of maintaining high-quality communications while adapting to changing business needs.

Use Cases

Customers recommend Engagement Management, Call Recording, Conference Call Management, as the business use cases that they have been most satisfied with while using SkySwitch.

Other use cases:

White Labeling
Touchpoint Management
Advocacy Management
Helpdesk Management
Channel Marketing
Contact List Management
Collaboration

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Business Priorities

Enhance Customer Relationships and Increase Sales & Revenue are the most popular business priorities that customers and associates have achieved using SkySwitch.

Other priorities:

Enter New Markets Internationally Or Locally
Acquire Customers

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SkySwitch Use-Cases and Business Priorities: Customer Satisfaction Data

SkySwitch works with different mediums / channels such as Chat. Offline. Phone Calls etc.

SkySwitch's features include White Label, Recording, and Dashboard. and SkySwitch support capabilities include Chat Support, 24/7 Support, AI Powered, etc. also SkySwitch analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Hosted on a UCaaS platform, it includes various features such as call recording, conference calling, auto-attendant, SIP trunking and more...." Peer review

SkySwitch, belong to a category of solutions that help Collaboration and Productivity. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

SkySwitch offers MSPs, system integrators, interconnects, and VARs a customizable UCaaS platform. Resellers can brand this next-generation service as their own.

Popular Business Setting

for SkySwitch

Top Industries

Marketing and Advertising

Popular in

Mid Market
Small Business

SkySwitch is popular in Marketing And Advertising, and is widely used by Mid Market, and Small Business,

Comprehensive Insights on SkySwitch Use Cases

How does SkySwitch facilitate Engagement Management?

11+ more Business Use Cases

11 buyers and buying teams have used Cuspera to assess how well SkySwitch solved their Collaboration and Productivity needs. Cuspera uses 104 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Collaboration and Productivity needs.

Case Studies

Banking

CASE STUDY Regional credit union

BCM One helped a regional credit union with 25 branches move from a costly legacy PBX system to Microsoft Teams for voice services. The credit union also upgraded to managed connectivity with 46 dual... dedicated internet circuits and 23 broadband circuits. BCM One consolidated all voice channels and provided proactive monitoring. The new solution saved the credit union over $25,000 each month and more than doubled their bandwidth. The credit union now has one vendor for all voice and connectivity needs, making support and billing easier.

Retail

CASE STUDY Swiss luxury watchmaker

BCM One used its Sophia technology expense optimization tool and managed SD-WAN solution for a Swiss luxury watchmaker. The client had 11 retail locations in North America and needed to standardize a...nd optimize their network. BCM One provided SD-WAN with redundancy, SIP trunking, and next-generation firewall protection. The solution improved network uptime and user productivity. BCM One also manages the network 24x7x365 for all locations.

Sports

CASE STUDY sports marketing company

BCM One helped a sports marketing company fix voice outages with mSIP managed SIP service. The company then worked with BCM One to migrate to Microsoft Teams and later moved their broadcast support t...eam to UCaaS with 30 call center seats. BCM One redesigned their network with managed connectivity and SD-WAN, adding dual network redundancy. They also implemented Sophia Technology Expense Management to solve billing and reporting issues. The company now has better communication, no outages, and expects cost savings from improved expense management.

Hospital & Health Care

CASE STUDY Urban community hospital

BCM One helped an urban community hospital restore voice connectivity after a hurricane destroyed local infrastructure. The hospital had no disaster recovery plan and lost all phone service. BCM One ...quickly ported the hospital’s numbers to their PRI service and delivered integrated access devices to restore critical voice lines. This allowed the hospital to focus on patient care during the crisis. BCM One’s solution provided redundancy and rapid response in a disaster situation.

Non-Profit Organization Management

CASE STUDY Union benefits provider for administering health, training, pension retirement savings and legal services benefits

BCM One set up a cloud-based call center for a union benefits provider during COVID-19. The provider needed to move 200 call center agents to remote work fast. BCM One delivered a custom solution in ...just two days, much faster than the usual two weeks. This helped the provider keep critical health and benefits support running for 120,000 members. The project showed BCM One’s ability to deliver urgent remote workforce solutions.

Education

CASE STUDY Top-ranked public university

BCM One helped a top-ranked public university move from an on-premises phone system to Microsoft Teams using SIP trunking and Enterprise Voice. The university needed a flexible partner and wanted to ...keep using their existing Avaya equipment. BCM One designed a hybrid solution that fit the school’s timeline and testing process. The university first tested SIP to Avaya, then fully switched to SIP to Teams as primary. The solution has delivered reliable service for years, letting the university save costs and keep their legacy equipment.

Boost Your Business with White-Label UCaaS (February 2024)

Peers used SkySwitch for engagement management and call recording

SkySwitch Features

Low
Medium
High

FEATURE	RATINGS AND REVIEWS
Custom Reports	4.56/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (4)

CAPABILITIES	RATINGS AND REVIEWS
Custom Reports	4.56/5 ★ Read Reviews (6)
Analytics	3.80/5 ★ Read Reviews (4)

Software Failure Risk Guidance

for SkySwitch

Top Failure Risks for SkySwitch

SkySwitch, Inc. News

Product 24/03/2025

SkySwitch Launches New Program To Deliver Back-Office Supportfor White-Label UCaaS Partners

SkySwitch has launched the Foundations program, offering back-office support for white-label UCaaS partners, allowing them to focus on brand growth while SkySwitch manages billing, taxation, and regulatory tasks.

Customer 05/02/2025

SkySwitch Customer Journey: From Prospect to Partner

SkySwitch is empowering MSPs, VARs, and telecom resellers with a white-label UCaaS platform, providing tools, features, and support for scalable success in the communications industry.

Product 05/02/2025

SkySwitch Customer Journey: Exploring SkySwitchs Product Portfolio

SkySwitch showcases its white-label UCaaS solutions for MSPs, VARs, and telecom resellers in a podcast, highlighting its robust product portfolio designed for seamless and scalable communications services.

26/06/2024

Empowering Brands: The Role of White-Label Solutions

Every industry is facing a fiercely competitive business environment. When you want to secure your market share, brand identity and customer loyalty are nothing short of pivotal. Increasingly, creating a strong and compelling brand is one of the most important things your business can do. To stay ahead, businesses must continuously innovate, offering customers enhanced…

The post Empowering Brands: The Role of White-Label Solutions appeared first on SkySwitch.

SkySwitch, Inc. Profile

Company Name

SkySwitch, Inc.

Company Website

//skyswitch.com

HQ Location

751 Arbor Way, Hillcrest 1, Suite 150, Blue Bell, PA 19422, US

Employees

101-250

Social

Financials

PRIVATE