Smaply Overview
Smaply 3.0 enables the creation of customer journey maps, service blueprints, and journey management with real-time collaboration. Users are offered guidance and flexibility; free sign-up available.
Use Cases
Customers recommend Collaboration, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using Smaply.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Smaply.
Smaply Use-Cases and Business Priorities: Customer Satisfaction Data
Smaply works with different mediums / channels such as Offline.
Smaply's features include Templates. and Smaply support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Smaply analytics capabilities include Custom Reports, and Analytics.
Reviews
"Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all ...the important things better and remains consistent. An awesome tool for UX, Product Managers and Service Designers." - Gerry S
Smaply, belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for Smaply
Top Industries
- Internet
Popular in
- Large Enterprise
Smaply is popular in Internet, and is widely used by Large Enterprise,
Comprehensive Insights on Smaply Use Cases
Why is Smaply the best choice for Collaboration?
How does Smaply address your Helpdesk Management Challenges?
What benefits does Smaply offer for Onboarding?
7+ more Business Use Cases
21 buyers and buying teams have used Cuspera to assess how well Smaply solved their Customer Journey and Experience needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent.... An awesome tool for UX, Product Managers and Service Designers. |
|
|
Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools. Testimonial By Fernando Y |
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Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX. Testimonial By Dennis W |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Gerry S Designer, Educator & Podcaster Founder The Human Centered Design Network |
Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent.... An awesome tool for UX, Product Managers and Service Designers. |
|
Fernando Y Director of Global Delivery Model PwC |
Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools. Testimonial By Fernando Y |
|
Dennis W VP of Digital & Integrated Commerce Integer Group |
Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX. Testimonial By Dennis W |
Case Studies
| COMPANY | INDUSTRY | CASE STUDIES |
|---|---|---|
Telecommunications
|
Telecommunications |
CASE STUDY Deutsche TelekomRead More |
Video
Journey mapping with Smaply
Peers used Smaply for collaboration and helpdesk management
Smaply Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Smaply
Top Failure Risks for Smaply
More than Metrics GmbH Profile
Company Name
More than Metrics GmbH
Company Website
//smaply.comHQ Location
Sterzinger Strasse 1, Innsbruck, Austria 6020, AT
Employees
NA
Social
Financials
NA
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