Smaply Overview
Smaply addresses the challenge of understanding and enhancing customer experiences through its journey management software. It provides tools for creating detailed customer journey maps and personas, which are essential for businesses aiming to refine their customer interactions. The platform facilitates real-time collaboration, allowing teams to work together seamlessly, ensuring that customer insights are shared and actionable. By offering guidance and flexibility, Smaply enables businesses to adapt their strategies to meet evolving customer needs, ultimately improving customer satisfaction and loyalty. The software's robust capabilities are trusted by leading brands, highlighting its effectiveness in delivering tangible ROI through enhanced customer experience management.
Use Cases
Customers recommend Collaboration, Helpdesk Management, Onboarding, as the business use cases that they have been most satisfied with while using Smaply.
Business Priorities
Scale Best Practices and Enhance Customer Relationships are the most popular business priorities that customers and associates have achieved using Smaply.
Smaply Use-Cases and Business Priorities: Customer Satisfaction Data
Smaply works with different mediums / channels such as Offline.
Smaply's features include Templates. and Smaply support capabilities include 24/7 Support, Chat Support, AI Powered, etc. also Smaply analytics capabilities include Custom Reports, and Analytics.
Reviews
"Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices an...d tools." - Fernando Y
Smaply, Userlane, Unless, UpMail, ServiceRocket, etc., all belong to a category of solutions that help Customer Journey and Experience. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Smaply 3.0 enables the creation of customer journey maps, service blueprints, and journey management with real-time collaboration. Users are offered guidance and flexibility; free sign-up available.
Popular Business Setting
for Smaply
Top Industries
- Internet
Popular in
- Large Enterprise
Smaply is popular in Internet, and is widely used by Large Enterprise,
Comprehensive Insights on Smaply Use Cases
What benefits does Smaply offer for Collaboration?
What benefits does Smaply offer for Helpdesk Management?
Why is Smaply the best choice for Onboarding?
7+ more Business Use Cases
21 buyers and buying teams have used Cuspera to assess how well Smaply solved their Customer Journey and Experience needs. Cuspera uses 137 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Customer Journey and Experience needs.
Customer Testimonials
| CUSTOMERS | TESTIMONIALS |
|---|---|
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Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools. Testimonial By Fernando Y |
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Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent.... An awesome tool for UX, Product Managers and Service Designers. |
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Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX. Testimonial By Dennis W |
| CUSTOMERS | TESTIMONIALS |
|---|---|
|
Fernando Y Director of Global Delivery Model PwC |
Smaply acts like a platform that is intuitive and super easy to use. This greatly facilitates cross-team collaboration with internal teams and external agencies. Smaply’s outstanding customer service has been key to PwC’s adoption of CX practices and tools. Testimonial By Fernando Y |
|
Gerry S Designer, Educator & Podcaster Founder The Human Centered Design Network |
Having Smaply as a partner in my journey was so valuable to my practice as a service designer. It really relieved me of so much cognitive overhead as I knew where the high-fidelity doing was going to live. Also, compared to other tools, it does all the important things better and remains consistent.... An awesome tool for UX, Product Managers and Service Designers. |
|
Dennis W VP of Digital & Integrated Commerce Integer Group |
Smaply is one of the best platforms in the market to create service maps or customer journeys using an already developed framework steeped in best practices. Personas and stakeholder maps integrations give any team an edge when it comes to practicing CX. Testimonial By Dennis W |
Case Studies
CASE STUDY Deutsche Telekom
Video
Journey mapping with Smaply
Peers used Smaply for collaboration and helpdesk management
Smaply Competitors
Smaply Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (54) |
| Analytics | Read Reviews (13) |
Software Failure Risk Guidance
?for Smaply
Top Failure Risks for Smaply
More than Metrics GmbH Profile
Company Name
More than Metrics GmbH
Company Website
//smaply.comHQ Location
Sterzinger Strasse 1, Innsbruck, Austria 6020, AT
Employees
NA
Social
Financials
NA
