SmarterTrack Overview

SmarterTrack offers help desk software with email ticketing, live chat, and VoIP-integrated call tracking. A knowledge base and community portal are also included.

Use Cases

Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using SmarterTrack.

Other use cases:

  • Community Building
  • Proposal & Quote Management
  • Distribution Management
  • Engagement Management
See all use cases See less use cases

Business Priorities

Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using SmarterTrack.

Other priorities:

  • Improve Efficiency
See all business priorities See less business priorities

SmarterTrack Use-Cases and Business Priorities: Customer Satisfaction Data

SmarterTrack works with different mediums / channels such as E-Mail. Chat. and Phone Calls.

SmarterTrack's features include Ticketing. and SmarterTrack support capabilities include Chat Support, 24/7 Support, Phone Support, etc. also SmarterTrack analytics capabilities include Custom Reports, and Analytics.

Reviews

"...Windows-based help desk tool for tracking customer service issues as well as managing miulti-location customer communications...." Peer review from Tweakservers

SmarterTrack, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for SmarterTrack

Top Industries

  • Information Technology and Services
  • Financial Services
  • Marketing and Advertising

Popular in

  • Mid Market
  • Small Business

SmarterTrack is popular in Information Technology And Services, Financial Services, and Marketing And Advertising and is widely used by Mid Market, and Small Business,

Comprehensive Insights on SmarterTrack Use Cases

How does SmarterTrack address your Helpdesk Management Challenges?

How can SmarterTrack optimize your Knowledge Management Workflow?

How efficiently Does SmarterTrack manage your Communication Management?

4+ more Business Use Cases

17 buyers and buying teams have used Cuspera to assess how well SmarterTrack solved their Help Desk needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.

Case Studies

COMPANY INDUSTRY CASE STUDIES
SmarterTrack case study

Hostek
Information Technology and Services
Information Technology and Services
CASE STUDY Hostek

Hostek, a hosting provider, saw a 40% increase in customer satisfaction after implementing SmarterTools's web hosting platform, significantly improving user experience and reducing support tickets.

Read More
SmarterTrack case study

Firehouse Solutions
Information Technology and Services
Information Technology and Services
CASE STUDY Firehouse Solutions

Firehouse Solutions improved their website performance and user experience by 300% after implementing SmarterTools' solutions, leading to increased customer satisfaction and reduced support costs.

Read More
lightning

Peers used SmarterTrack for helpdesk management and knowledge management

SmarterTrack Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.39/5 ★

Read Reviews (4)
Analytics

3.88/5 ★

Read Reviews (3)

Software Failure Risk Guidance

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for SmarterTrack

Top Failure Risks for SmarterTrack

SmarterTools Profile

Company Name

SmarterTools

Company Website

https://www.smartertools.com/

HQ Location

1903 W. Parkside Lane, #106, Phoenix, Arizona 85027, US

Employees

11-50

Social

Facebook Linkedin Twitter

Financials

PRIVATE