SmarterTrack Overview
SmarterTrack offers help desk software with email ticketing, live chat, and VoIP-integrated call tracking. A knowledge base and community portal are also included.
Use Cases
Customers recommend Helpdesk Management, Knowledge Management, Communication Management, as the business use cases that they have been most satisfied with while using SmarterTrack.
Business Priorities
Acquire Customers and Improve ROI are the most popular business priorities that customers and associates have achieved using SmarterTrack.
SmarterTrack Use-Cases and Business Priorities: Customer Satisfaction Data
SmarterTrack works with different mediums / channels such as E-Mail, Chat, and Phone Calls,
SmarterTrack's features include Ticketing.
Reviews
"...Deliver unparalleled customer service by offering multiple communication channels: email ticketing, live chat and VoIP integration, and self-service resources like a knowledge base and customer support community...." Peer review from SmarterTools
SmarterTrack, belong to a category of solutions that help Help Desk. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.
Popular Business Setting
for SmarterTrack
Top Industries
- Information Technology and Services
- Financial Services
- Marketing and Advertising
Popular in
- Mid Market
- Small Business
SmarterTrack is popular in Information Technology And Services, Financial Services, and Marketing And Advertising and is widely used by Mid Market, and Small Business,
Comprehensive Insights on SmarterTrack Use Cases
How efficiently Does SmarterTrack manage your Helpdesk Management?
Why is SmarterTrack the best choice for Knowledge Management?
How efficiently Does SmarterTrack manage your Communication Management?
4+ more Business Use Cases
17 buyers and buying teams have used Cuspera to assess how well SmarterTrack solved their Help Desk needs. Cuspera uses 128 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Help Desk needs.
Peers used SmarterTrack for helpdesk management and knowledge management
SmarterTrack Features
- Low
- Medium
- High
| FEATURE | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (3) |
| CAPABILITIES | RATINGS AND REVIEWS |
|---|---|
| Custom Reports | Read Reviews (4) |
| Analytics | Read Reviews (3) |
Software Failure Risk Guidance
?for SmarterTrack
Top Failure Risks for SmarterTrack
SmarterTools Profile
Company Name
SmarterTools
Company Website
https://www.smartertools.com/HQ Location
1903 W. Parkside Lane, #106, Phoenix, Arizona 85027, US
Employees
11-50
Social
Financials
PRIVATE
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