Softlink illumin Overview

Softlink-illumin is a powerful knowledge and research management software that collects, records, quantifies, and summarizes information. It enhances information accessibility for staff and clients.

Use Cases

Customers recommend Knowledge Management, Workflow Management, Generation Of New Leads, as the business use cases that they have been most satisfied with while using Softlink illumin.

Other use cases:

  • Social Media Analytics
  • Public Relations
  • Products & Pricelist Management
  • Revenue Cycle Management
  • Training & Onboarding
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Business Priorities

Improve Digital And Social Presence is the most popular business priority that customers and associates have achieved using Softlink illumin.

Other priorities:

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Softlink illumin Use-Cases and Business Priorities: Customer Satisfaction Data

Softlink illumin works with different mediums / channels such as E-Mail. and Phone Calls.

Softlink illumin's features include Recording. and Softlink illumin support capabilities include 24/7 Support, Email Support, Chat Support, etc. also Softlink illumin analytics capabilities include Custom Reports, and Analytics.

Reviews

"...My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them...." Peer review by Eric G., Senior Manager, Lum Library, Non-Profit Organization Management

Peer review evidence (same sources as the product rating summary)

"...My users like the ease of browsing and the Knowledge base bibliographies section of illumin is a huge hit with them...." Peer review by Eric G., Senior Manager, Lum Library, Non-Profit Organization Management
"...Sensitive requests cannot be accessed by other users, except the requester, researcher and team leader Unlimited custom forms and fields to capture the information you need Email integration is supported at every step of the request workflow Stopwatch feature accurately tracks time spent researching and providing responses Advanced User Features Powerful search features such as faceted, predictive text and advanced search for quick retrieval of relevant information Web-based access on any platform, including tablets and smart phones, using a web browser..." Peer review
"...Powerful search features for finding your valuable knowledge, including faceted search and predictive text for quick retrieval of relevant information Have all your organization s valuable information in one central knowledge, base making it easy to find Drag & drop analytical reporting with clear visual reports generated from illumin...." Knowledge & Research Management Software

Softlink illumin, belong to a category of solutions that help Knowledge Management. Each of them excels in different abilities. Therefore, determining the best platform for your business will depend on your specific needs and requirements.

Popular Business Setting

for Softlink illumin

Top Industries

  • Non-Profit Organization Management

Popular in

  • Mid Market

Softlink illumin is popular in Non-Profit Organization Management, and is widely used by Mid Market,

Softlink illumin Customer wins, Customer success stories, Case studies

How does Softlink illumin facilitate Knowledge Management?

What makes Softlink illumin ideal for Workflow Management?

11 buyers and buying teams have used Cuspera to assess how well Softlink illumin solved their Knowledge Management needs. Cuspera uses 111 insights from these buyers along with peer reviews, customer case studies, testimonials, expert blogs and vendor provided installation data to help you assess the fit for your specific Knowledge Management needs.

Abingdon School - Education - Education

Oliver v5 helped Abingdon School manage two libraries for over 1,000 students. The school switched from Accessit to Oliver v5 for better reliability and support. Staff now save at least two hours a w...eek on library tasks. The easy-to-use interface encourages students to find books themselves. The librarian praises the system's user-friendliness and strong support team.

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Wantirna College - Education - Education

Oliver v5 helped Wantirna College automate overdue notices, saving staff hours each term. Integration with Compass SSO and SCIS made access and cataloguing easy for students and teachers. The library... saw improved resource tracking and easier reservations. Staff praised Softlink's support and training. Students now find and reserve books faster, boosting engagement and returns.

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Larkmead School - Education - Education

Oliver v5 helped Larkmead School streamline library administration and boost student engagement. Staff and students use the library management system every day for its speed and reliability. The intu...itive interface makes it easy to find books and manage resources. Features like recommended reading and book cover display encourage students to read more. Ongoing training and support help staff stay updated on new features.

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Fortis Academy - Education - Education

Oliver v5 helped Fortis Academy streamline library administration and save time. The school integrated Oliver v5 with other systems for seamless management. Staff enjoyed flexibility to customise cat...alogue records and an engaging interface. The solution supported 1700 students and 3 library staff, managing 10,000 resources. High-level support and training resources improved user experience.

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Rangitoto College - Education - Education

Oliver v5 helped Rangitoto College upgrade to a web-based library system. The school improved access to resources for 3,000 students and streamlined library workflows. Staff automated tasks like over...due notices and reporting, saving time. The map feature and reading lists made it easier for students to find and use resources. Library staff spent more time helping students face-to-face, boosting engagement and learning.

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St Benedict’s Catholic College - Education - Education

LearnPath helped St Benedict’s Catholic College teach research skills to students. The guides gave students a place to return for help with tasks like Boolean searching and using databases. Teachers ...and library staff worked together to create guides for science and family studies classes. Staff felt more empowered and positive about their roles. Students and teachers used the guides often, making research easier and more organized.

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lightning

Peers used Softlink illumin for knowledge management and workflow management

Softlink illumin Features

  • Low
  • Medium
  • High
FEATURE RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (16)
Analytics

4.24/5 ★

Read Reviews (5)
CAPABILITIES RATINGS AND REVIEWS
Custom Reports

4.53/5 ★

Read Reviews (16)
Analytics

4.24/5 ★

Read Reviews (5)

Software Failure Risk Guidance

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for Softlink illumin

Top Failure Risks for Softlink illumin

Softlink America Incorporated News

Product

Then vs. Now: How Research Libraries Are Powering Discovery with Liberty Digital and illumin

Softlink's Liberty Digital and illumin platforms are transforming research libraries by replacing outdated systems with agile, integrated solutions. Liberty Digital offers advanced search capabilities, customizable interfaces, and integration with SharePoint, enhancing resource discovery and management. illumin streamlines research request management with workflow automation and reporting. These tools enable libraries to modernize workflows and improve service delivery.

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Product

It??s Time to Change Your Integrated Library System to Liberty Digital (If You Haven??t Already)

The article discusses the benefits of transitioning to Softlink's Liberty Digital, a modern library management system. Liberty Digital offers AI integrations, automated features, and improved flexibility, addressing issues with legacy systems like high costs and inefficiencies. It emphasizes the importance of evolving library technologies to enhance user engagement and operational efficiency.

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Softlink America Incorporated Profile

Company Name

Softlink America Incorporated

Company Website

//ic.softlinkint.com

HQ Location

Eight Mile Plains, QLD

Employees

5,001-10,000

Social

Linkedin Twitter

Financials

PRIVATE